Creating a world class quality organisation: 10 essentials for business success
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Kogan Page
1995
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 176 S. graph. Darst. |
| ISBN: | 0749417404 |
Internformat
MARC
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| 245 | 1 | 0 | |a Creating a world class quality organisation |b 10 essentials for business success |c Bryan D. Prescott |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London |b Kogan Page |c 1995 | |
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Datensatz im Suchindex
| _version_ | 1804125235275890688 |
|---|---|
| adam_text | Contents
Foreword 9
1 Customer centred organisations 13
Total quality 15
Measuring the right things at the right time 16
Ten essentials for business success that
characterise world class quality organisations 21
2 Customer centred leadership 27
Changing leadership style 29
Customer centred leadership 31
Characteristics of customer centred leadership 34
3 Customer centred strategy 37
Customer centred strategy 39
Performance improvement criteria 50
4 Management of people 53
Customer centred management 55
Managing individuals 55
Managing teams 59
Enabling and supporting people to manage
themselves 63
Performance improvement criteria 72
5 Training and developing people 75
Investment in people 77
5
Contents
Recruiting the right person for the right job 80
Customised competence based training 81
The manager as coach 87
Competence based qualifications 90
Performance improvement criteria 95
6 Management of resources 99
Productivity 101
Using technology to improve productivity and
flexibility 102
Financial resources 104
Monitoring performance 105
Performance improvement criteria 107
7 Process control and improvement 111
Internal and external customers 113
Customisation and control of processes 115
Re engineering 119
Continuous improvement 121
Benchmarking 122
Performance improvement criteria 123
8 Customer satisfaction 125
Customer satisfaction 127
Performance improvement criteria 132
9 Employee satisfaction 135
Employee satisfaction 137
Performance improvement criteria 140
10 Community satisfaction 143
Ethical leadership 145
Ethical consumers and investors 147
6
Contents
Environmental issues 147
Involvement in the community 149
Performance improvement criteria 150
11 Investor satisfaction 153
Business results 155
Business success 156
Future work patterns and practices 164
CCO performance profile 166
Performance improvement criteria 168
Appendix
The European Quality Award 171
Bibliography 173
Index 174
7
|
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| indexdate | 2024-07-09T17:58:20Z |
| institution | BVB |
| isbn | 0749417404 |
| language | English |
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| physical | 176 S. graph. Darst. |
| publishDate | 1995 |
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| spelling | Prescott, Bryan D. Verfasser aut Creating a world class quality organisation 10 essentials for business success Bryan D. Prescott 1. publ. London Kogan Page 1995 176 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Kwaliteitszorg gtt Qualité - Contrôle - Grande-Bretagne ram Qualité totale - Grande-Bretagne ram Success in business Great Britain Total quality management Great Britain Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Großbritannien Kundenmanagement (DE-588)4236865-0 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007182641&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Prescott, Bryan D. Creating a world class quality organisation 10 essentials for business success Klantgerichtheid gtt Kwaliteitszorg gtt Qualité - Contrôle - Grande-Bretagne ram Qualité totale - Grande-Bretagne ram Success in business Great Britain Total quality management Great Britain Qualitätsmanagement (DE-588)4219057-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4236865-0 |
| title | Creating a world class quality organisation 10 essentials for business success |
| title_auth | Creating a world class quality organisation 10 essentials for business success |
| title_exact_search | Creating a world class quality organisation 10 essentials for business success |
| title_full | Creating a world class quality organisation 10 essentials for business success Bryan D. Prescott |
| title_fullStr | Creating a world class quality organisation 10 essentials for business success Bryan D. Prescott |
| title_full_unstemmed | Creating a world class quality organisation 10 essentials for business success Bryan D. Prescott |
| title_short | Creating a world class quality organisation |
| title_sort | creating a world class quality organisation 10 essentials for business success |
| title_sub | 10 essentials for business success |
| topic | Klantgerichtheid gtt Kwaliteitszorg gtt Qualité - Contrôle - Grande-Bretagne ram Qualité totale - Grande-Bretagne ram Success in business Great Britain Total quality management Great Britain Qualitätsmanagement (DE-588)4219057-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Klantgerichtheid Kwaliteitszorg Qualité - Contrôle - Grande-Bretagne Qualité totale - Grande-Bretagne Success in business Great Britain Total quality management Great Britain Qualitätsmanagement Kundenmanagement Großbritannien |
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