Empowering people at work:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot [u.a.]
Gower
1994
|
| Ausgabe: | Repr. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 268 S. graph. Darst. |
| ISBN: | 0566074362 |
Internformat
MARC
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| 245 | 1 | 0 | |a Empowering people at work |c Nancy Foy |
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| 300 | |a XX, 268 S. |b graph. Darst. | ||
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| 650 | 7 | |a Arbeidsorganisatie |2 gtt | |
| 650 | 7 | |a Machtsverhoudingen |2 gtt | |
| 650 | 7 | |a Participerend leiderschap |2 gtt | |
| 650 | 7 | |a Teamwork |2 gtt | |
| 650 | 4 | |a Communication in management | |
| 650 | 4 | |a Management |x Employee participation | |
| 650 | 4 | |a Self-directed work teams | |
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Datensatz im Suchindex
| _version_ | 1804125235068272640 |
|---|---|
| adam_text | Contents
Figures xiii
Preface: Who Manages the Empowering? xv
Acknowledgements xix
Part I The Empowering Organisation 1
1 Empowered People 3
What is Empowerment? 4
The Hamstrung Organisation 5
Hamstrung People 5
The Me Model 7
On Beyond Taylor 9
2 Focus on Performance 11
People Want to Do Good Work 11
Some Useful Old Models 12
The Empowered Group 16
Modern Models 19
Benefits of Communicating Performance 22
3 Real Teams 24
Competition and Collaboration 25
vii
viii Contents
Why Don t Cross functional Teams Work? 25
The Belbin Acid Test 26
Team Role Inventory 28
Adjusting Team Balance 33
The Temporary Team 34
4 Visible Leadership 37
Requirements for Leadership 37
Leaders v. Managers 38
The Coherent Organisation 41
Signals from the Top 42
Top Leadership Tasks 42
5 Good Communication 44
The Primary Building Block 44
Me, Us and Them 45
The Credible Manager 49
Nissan s Road to Credibility 50
A Communication Strategy 52
The Communication Manager 52
Part II How to Manage Empowerment 55
6 Plans and Strategies 57
Small is Beautiful 57
Power to the Planners 58
Defining the Problems 59
My Target, Our Plan, Their Strategy 61
Some Strategic Outputs 62
Strategy for Empowering 63
7 Whose Culture? 66
What is Culture? 66
The Culture Change Conundrum 67
The Real Elements of Culture 68
Trade Unions, Women and Other Minorities 73
The Strongest Signs are Non verbal 76
Contents ix
8 Bridging the Hypocrisy Gap 78
No Time for Ambivalence 79
Hierarchy Inhales Information 80
Loyalty Cuts Both Ways 80
Hypocrisy Thrives in the Dark 81
The Cynic making Machinery 82
Gap Management 83
Redemption? 85
9 Delayering and Downsizing 87
Slimming Gradually 87
The American Research 88
Communication and Security 89
How Sweet the Pot? 90
Who Goes? Who Stays? 91
Taking Care of Those Who Go 93
More with Less Achieving Productivity
Objectives 94
10 Don t Disempower the Middle! 97
Blaming Creates Layers 97
Counter productivity 98
Middle Managers Filters, Felt, Fire fighters? 99
Change Comes from the Middle 101
The Japanese Manage 104
Back in the Real World ... 104
11 Don t Castrate Supervisors 106
The Organisational Eunuch 107
Empower, Then Develop 108
Fiddles and Freedoms 110
Love Your Supervisors HI
12 Empowering through the Networks 114
Windows in Organisation Walls 116
Networks for Informal Information 118
Networks for Action 123
13 Empowering Starts with Listening 125
Formal Channels for Listening 126
Walking the Job 127
x Contents
The Suggestion Scheme 129
Listening on the Grapevine 130
Listening can be Learned 131
14 Team Meetings without Bumf 134
Team Briefing and Cascade Concerns 134
Team Briefing Repair? 136
Rules of Thumb 139
Upward Communication Channels 141
15 Performance Measures 143
Is Money the Right Measure? 143
Appraising Individual Performance 144
Why Appraisal Systems Fail 146
Some Two way Improvements 148
Pick and mix Appraisal Script 151
Group generated Performance Measures 154
Matching Management Measures 156
16 Training for Empowerment 158
Motivation to Learn 158
Action learning Approaches 160
Deep end Development 161
Taking Responsibility 162
Just in time Training 162
DIY Development 163
17 The Survey as Organisational Tin opener 167
The Benefits of Surveys 168
Survey Mechanics 169
Potential Pitfalls 171
Rules of Thumb 175
Getting Started I76
Fast Feedback! 176
Part HI Empowerment in Action 181
18 IBM: High tech Empowerment for Tough Times 183
The Market as Framework 185
Contents xi
The Introvert/Extrovert Conundrum 186
The Technology as Driving Force 187
Personnel Policies as Backbone 190
Performance Focus 191
The Full employment Policy in the Mid 1990s 197
New Models for Education and Training 200
19 BT: Doing More with Less 204
Background 204
The First Great Survey: 1986 205
Improving Edinburgh District Communications 208
Unanswerable Questions 211
Management Commitment 213
The Mini survey 214
Model for Improvement 215
Development in the District 216
The National Picture 220
Postscript 223
Part IV Resources for Empowering 225
An A Z of Communication 227
The Pick and mix Survey 247
Recommended Reading 254
Index 265
Figures
1.1 The Them Model 6
1.2 The Me Model 8
2.1 The Role Model 13
2.2 The Task Model 13
2.3 Hygiene Factors and Motivators I4
2.4 Maslow s Hierarchy of Needs 15
2.5 Top down Management 21
2.6 The Inverted Triangle 21
3.1 Team Role Inventory Scores Matrix 30
4.1 Action centred Leadership 39
5.1 Communication Matrix 47
5.2 Management Credibility 50
6.1 Conflicting Change Programmes 63
6.2 Leading Edge for Change 64
11.1 Employee Development Model 113
12.1 The Nine dot Puzzle n4
12.2 The Solution 115
14.1 Meeting Notes I37
15.1 Performance Reporting Cycle 155
17.1 Single Group, Compared with the Organisation 178
17.2 Single Group, Compared with Own Responses 179
17.3 Several Groups, Single Question 179
19.1 Flash Fax Form 210
xiii
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:58:20Z |
| institution | BVB |
| isbn | 0566074362 |
| language | English |
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| physical | XX, 268 S. graph. Darst. |
| publishDate | 1994 |
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| publishDateSort | 1994 |
| publisher | Gower |
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| spelling | Foy, Nancy Verfasser aut Empowering people at work Nancy Foy Repr. Aldershot [u.a.] Gower 1994 XX, 268 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Arbeidsorganisatie gtt Machtsverhoudingen gtt Participerend leiderschap gtt Teamwork gtt Communication in management Management Employee participation Self-directed work teams Individualisierung (DE-588)4161542-6 gnd rswk-swf Personaleinsatz (DE-588)4121463-8 gnd rswk-swf Personaleinsatz (DE-588)4121463-8 s Individualisierung (DE-588)4161542-6 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007182510&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Empowering people at work |
| title_auth | Empowering people at work |
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| title_full | Empowering people at work Nancy Foy |
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| title_full_unstemmed | Empowering people at work Nancy Foy |
| title_short | Empowering people at work |
| title_sort | empowering people at work |
| topic | Arbeidsorganisatie gtt Machtsverhoudingen gtt Participerend leiderschap gtt Teamwork gtt Communication in management Management Employee participation Self-directed work teams Individualisierung (DE-588)4161542-6 gnd Personaleinsatz (DE-588)4121463-8 gnd |
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