Building the learning organization: a systems approach to quantum improvement and global success
Gespeichert in:
1. Verfasser: | |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
New York, NY [u.a.]
McGraw-Hill
1996
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Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XX, 242 Ill. |
ISBN: | 0070405344 |
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Datensatz im Suchindex
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adam_text | Contents
Preface vx
Acknowledgments xxl
1. Emergence of Learning Organizations 1
The End of the Age of Dinosaurs 1
Forces Creating Need for New Species of Organization 2
Changing Economic, Social, and Scientific Environment 3
Changing Workplace Environment 8
Changing Customer Expectations 13
Changing Employee Expectations 13
Emergence of Learning Organizations 15
Enabling Forces to Build Learning Organizations 16
2. The Systems Linked Organization Model 19
Learning Subsystem 21
Levels of Learning 21
Types of Learning 22
Skills (Disciplines) of Organizational Learning 23
Organization Subsystem 24
People Subsystem 25
Knowledge Subsystem 26
Technology Subsystem 27
yj Contents
3. Building Dynamic Learning through the
Organization *9
Learning in Organizational Settings 30
The New Learning 31
Levels of Learning 32
Individual Learning 32
Group/Team Learning 35
Organization Learning 37
Types of Learning in Organizations 37
Adaptive Learning 38
Anticipatory Learning 38
Deutero Learning 39
Action Learning 39
General Electric and Action Learning 42
Learning Skills/Disciplines 43
Systems Thinking 43
Personal Mastery 44
Team Learning 44
Mental Models 45
Shared Vision 45
Dialogue 46
Learning Capacity of Organizations 47
Learning and Training 48
Organization Leader in Learning Dynamics Authur
Andersen 48
Paradigm Shifts from Business to Learning 49
Shift from a Training to a Learning Focus 50
Self Study, Point of Need Learning 52
Action Learning 53
Planning 54
Application 54
Reflection 54
Collaborative Learning 54
Learning from Others—Global Best Practices 55
Participation in Conferences and Associations 55
Technology for Learning 55
Excel through Learning Strategy 56
Goal Based Scenarios 56
Top Ten Strategies to Build Learning Subsystems 57
1. Develop Action Learning Programs throughout the
Organization 57
2. Increase Individuals Ability to Learn How to Learn 60
3. Develop the Discipline of Dialogue in the
Organization 61
4. Create Career Development Plans for Employability 62
5. Establish Self Development Cash Programs 62
6. Build Team Learning Skills 63
7. Encourage and Practice Systems Thinking 63
8. Use Scanning and Scenario Planning for Anticipatory
Learning 64
Contents vii
9. Encourage/Expand Diversity, Multicultural, and Global
Mindsets and Learnings 64
10. Change the. Mental Model Relative to Learning 65
4. Organization Transformation for Learning
Excellence 67
Vision 68
Culture 69
A Corporate Climate in Which Learning Is Highly Valued
and Rewarded 70
Responsibility for Learning Is Shared by All 70
Trust and Autonomy 70
Incentives for Innovation, Experimentation, and Risk
Taking 71
Financial Commitment to Staff Training and
Development 71
Collaborative Creativity, Variety, and Diversity 72
Commitment to Continuous Improvement of Products
and Services 72
Responsiveness to Change and Chaos 72
Quality of Worklife 72
Strategy 74
Intertwine and Align Organizational Learning with
Business and Personal Success 74
Build Learning into All Operations and Activities 75
Relate Staffing Policies to Becoming a Learning
Organization 76
Recognize and Reward Learning 76
Measure and Broadcast Impact and Benefits of
Learning 76
Generate a Large Number of Learning Opportunities 77
Set Aside Time for Learning 77
Create Physical Environment and Space for Learning 78
Maximize Learning on the Job 78
Structure 82
Streamlined, Flat Hierarchy 82
Seamless, Boundaryless, and Holistic 83
Project Form of Organizing and Implementing 83
Networking 83
Small Units with Entrepreneurial Thinking 84
Bureaucracies Are Rooted Out 84
Leader in Organizational Transformation Caterair
International 85
Vision and Values of Caterair as a Learning
Organization 86
A Learning Culture 88
Empowerment 89
Role of Managers 89
Passport for Success 90
A Learning Environment 90
vjji Contents
Corporatewlde Strategy to Build a Learning
Organization 92
Communicating the Vision of a Learning
Organization 92
Technology for Learning 93
Reengineering for Increasing Corporatewide Learning
and Profits 93
New Opportunities for Caterair International 94
Top Ten Strategies for Organization Transformation to
Learning 94
1. Hold a Future Search Conference to Develop Vision of
Learning Organization 94
2. Gain Top Level Management Support for Becoming a
Learning Organization and for Championing Learning
Projects 96
3. Create a Corporate Climate for Continuous Learning 96
4. Reengineer Policies and Structures Around Learning 96
5. Recognize and Reward Individual and Team Learning 97
6. Make Learning a Part of All Policies and Procedures 97
7. Establish Centers of Excellence and Demonstration
Projects 98
8. Use Measurement of Financial and Nonfinancial Areas
as a Learning Activity 98
9. Create Time, Space, and Physical Environment for
Learning 99
10. Make Learning Intentional at All Times and in All
Locations 99
5. Empowering and Enabling People 1O1
Employees 102
Treat Employees as Mature, Capable Workers and
Learners 102
Encourage Employee Freedom, Energy, and
Enthusiasm 102
Maximize the Delegation of Authority and Responsibility 103
Involve Employees in Developing Strategies and
Planning 103
Strike a Balance between Individual and Organization
Needs 104
Managers/Leaders 106
New Leadership Roles 106
New Leadership Skills 106
Customers 110
Suppliers and Vendors 111
Alliances 111
Community 112
Conclusion 112
Corporate Leader in People Empowerment Subsystem
Whirlpool 113
Contents tx
Using Action Learning and Empowered People to Become a
Global Company 113
Commitment to People 115
Commitment to Quality Learning for All Employees 117
Empowering Whirlpool s People 118
Importance of Measurement for Learning 120
Action Learning, Leadership, and Customers 120
Empowering Customers 121
Learning with and from Partners 122
Ten Top Strategies for People Empowerment and Enablement
in Learning Organizations 122
1. Institute Personnel Policies that Reward Learners 122
2. Create Self Managed Work Teams 123
3. Empower Employees to Learn and Produce 123
4. Encourage Leaders to Model and Demonstrate
Learning 124
5. Invite Leaders to Champion Learning Processes and
Projects 125
6. Balance Learning and Development Needs of the
Individual and Organization 125
7. Encourage and Enhance Customer Participation in
Organization Learning 126
8. Provide Education Opportunities for Community 126
9. Build Long Term Learning Partnerships with Vendors
and Suppliers 127
10. Maximize Learning from Alliances and Joint
Ventures 127
6. Knowledge Management in Learning Organizations 129
Knowledge Acquisition 130
External Collection of Knowledge 131
Internal Collection of Knowledge 132
Knowledge Creation 133
Tacit to Tacit Creation of Knowledge 133
Explicit to Explicit Creation of Knowledge 134
Tacit to Explicit Creation of Knowledge 134
ExpIicit to Tacit Creation of Knowledge 134
Knowledge Storage and Retrieval 136
Knowledge Transfer and Utilization 138
Intentional Transfer of Knowledge 138
Unintentional Transfer of Knowledge 139
Factors Limiting the Retrieval and Transfer of
Knowledge 139
Leader in Knowledge Management—National Semi¬
conductor 140
Leading Change Seminars 141
Corporate Action Team 142
Action Learning Team 142
Video Compression Technology and Teamwork 143
z Contents
Employee Responsibility for Learning 143
Knowledge Acquisition and Innovation 144
Knowledge Storage 145
Knowledge Sharing Rallies 146
National Semiconductor University 147
Technology at National Semiconductor University 149
National Semiconductor as a Leading Learning
Organization 150
Top Ten Strategies for Knowledge Management 150
1. Create Expectation that Everyone Is Responsible for
Collecting and Transferring Knowledge 150
2. Systematically Capture Relevant Knowledge External
to the Organization 150
3. Organize Learning Events within the Organization to
Capture and Share Knowledge 151
4. Develop Creative and Generative Ways of Thinking and
Learning 151
5. Encourage and Reward Innovations and
Inventions 152
6. Train Staff in Storage and Retrieval of
Knowledge 152
7. Encourage Team Mixing and Job Rotation to Maximize
Knowledge Transfer Across Boundaries 153
8. Develop a Knowledge Base Around the Values and
Learning Needs of the Organization 153
9. Create Mechanisms for Collecting and Storing
Learning 153
10. Transfer Classroom Learning to the Job 154
Manager 155
Learner 155
Trainer 155
7. Adding Technological Power to Organizational
Learning 157
Information Technology 159
Information Technology and the Flow of Knowledge 159
Impact of Information Technology on Organization 160
Shared Computing and Information Technology 162
Technology Based Learning 163
Technology Based Learning at Boeing 164
Electronic Performance Support Systems 165
Components of EPSS 165
Benefits of EPSS for Organizational Learning 167
EPSS and the Organizational Learning Process 168
Technology and Learning in America Today 169
Corporate Learning Leader in Technology—Federal
Express 169
EPSS Enhances Learning at FedEX 171
Technology Based Learning 171
Contents xi
Design of Job Knowledge Tests for Constant
Updating 172
Success of Interactive Video Instruction at Federal
Express 173
Top Ten Strategies for Technology Application 174
1. Encourage and Enable All Staff to Connect into the
Information Highway 174
2. Develop Multimedia, Technology Based Learning
Centers 174
3. Create and Expand Interactive Video Instruction 175
4. Use Technology to Capture Knowledge and Ideas
from People Within and Outside the Organization 176
5. Acquire and Develop Competencies in Groupware
and Self Learning Technology 176
6. Install Electronic Performance Support Systems 176
7. Plan and Develop a Just in Time Learning System 177
8. Build Internal Courseware Technology and
Capability 177
9. Develop Awareness and Appreciation of Technology
as a Powerful Tool for Corporatewide Learning 178
10. Increase Technological Responsibilities of Management
and Human Resources Staff 178
8. Steps in Becoming a Learning Organization 179
1. Commit to Becoming a Learning Organization 180
2. Connect Learning with Business Operations 180
3. Assess the Organization s Capability on Each Subsystem
of the Systems Learning Organization Model 181
4. Communicate the Vision of a Learning
Organization 182
5. Recognize the Importance of Systems Thinking and
Action 183
6. Leaders Demonstrate and Model Commitment to
Learning 183
7. Transform the Organizational Culture to One of
Continuous Learning and Improvement 184
Continuous Improvement 184
Continuous Learning 184
8. Establish Corporatewide Strategies for Learning 185
9. Cut Bureaucracy and Streamline the Structure 186
10. Empower and Enable Employees 186
11. Extend Organizational Learning to the Entire Business
Chain 187
12. Capture Learnings and Release Knowledge 187
Capture Learnings 187
Release Knowledge 188
13. Acquire and Apply Best of Technology to the Best of
Learning 189
jjlj Contents
14. Encourage, Expect, and Enhance Learning at Individual.
Group, and Organization Levels 189
15. Learn More about Learning Organizations 190
16. Continuous Adaptation, Improvement, and Learning 191
9. Rover—One Organizations * Journey to Success as a
Learning Organization 193
Rover s Incredible Turnabout 194
Rover s Decision to Become a Learning Organization 194
Creation of Rover Learning Business 195
Establishing Corporate Vision and Beliefs about
Learning at Rover 196
Aligning Corporate Objectives with Corporate Learning
Processes 197
Aligning Corporate Learning to Total Quality Efforts of
Rover 197
Leaders Demonstrate Commitment to Corporatewide
Learning 198
Streamlined into a Learning Structure 199
Simplified Policies and Procedures 199
A Corporate Learning Model for Enhancing Business
Results 199
Communication of Organizational Learning Activities and
Programs 201
Empowering People with a Success through People
Philosophy 202
Job Security for Rover Associates 202
Input and Involvement from Everyone 202
New Role for Managers 203
Extending the Learning Enterprise to Customers, Dealers,
and Suppliers 203
Personal Learning 204
Principles for Learning Application 205
Wealth of Learning Opportunities at Rover 206
Materials and Products to Help People Learn 206
A Preeminent Learning Organization 208
10. Building, Maintaining, and Sustaining the Learning
Organization 209
Where to Begin Building a Learning Organization 210
Keys to a Successful Transformation into a Learning
Organization 211
1. Establish a Strong Sense of Urgency about Becoming a
Learning Organization 211
2. Form a Powerful Coalition Pushing for the Learning
Organization 212
Contents xiii
3. Create the Vision of the Learning Organization 213
4. Communicate and Practice the Vision 213
5. Remove Obstacles That Prevent Others from Acting on the
New Vision of a Learning Organization 214
6. Create Short Term Wins 214
7. Consolidate Progress Achieved and Push for Continued
Movement 215
8. Anchor Changes in the Corporation s Culture 215
Ten Facilitating Factors that Support and Sustain the Learning
Organization 215
1. Scanning Imperative 216
2. Performance Gap 216
3. Concern for Measurement 216
4. Experimental Mindset 217
5. Climate of Openness 217
6. Continuous Education 217
7. Operational Variety 218
8. Multiple Advocates or Champions 218
9. Involved Leadership 218
10. Systems Perspective 219
Caterpillars, Cocoons, and Butterflies—Transitions to a Learning
Organization and Global Success 219
Appendix Learning Organization Profile 221
Learning Organization Profile 222
I. Learning Dynamics: Individual, Group/Team, and
Organizational 222
11. Organization Transformation: Vision, Culture, Strategy, and
Structure 223
III. People Empowerment: Employee, Manager, Customer,
Alliances, Partners, and Community 223
IV. Knowledge Management: Acquisition, Creation,
Storage/Retrieval, and Transfer/Utilization 224
V. Technology Application: Information Systems, Technology
Based Learning, and Electronic Performance Support
Systems 225
Glossary 227
Bibliography 233
Index 239
|
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dewey-ones | 658 - General management |
dewey-raw | 658.3124 |
dewey-search | 658.3124 |
dewey-sort | 3658.3124 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Book |
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spelling | Marquardt, Michael J. Verfasser aut Building the learning organization a systems approach to quantum improvement and global success Michael J. Marquardt New York, NY [u.a.] McGraw-Hill 1996 XX, 242 Ill. txt rdacontent n rdamedia nc rdacarrier Aprendizaje organizacional Cambio organizacional Capacitación de empleados Comportamiento organizacional Betriebsführung fes Betriebsorganisation fes Betriebssoziologie fes Personal fes Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf USA fes Organisatorisches Lernen (DE-588)4198012-8 s DE-604 Unternehmen (DE-588)4061963-1 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007182034&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Marquardt, Michael J. Building the learning organization a systems approach to quantum improvement and global success Aprendizaje organizacional Cambio organizacional Capacitación de empleados Comportamiento organizacional Betriebsführung fes Betriebsorganisation fes Betriebssoziologie fes Personal fes Organisatorisches Lernen (DE-588)4198012-8 gnd Unternehmen (DE-588)4061963-1 gnd |
subject_GND | (DE-588)4198012-8 (DE-588)4061963-1 |
title | Building the learning organization a systems approach to quantum improvement and global success |
title_auth | Building the learning organization a systems approach to quantum improvement and global success |
title_exact_search | Building the learning organization a systems approach to quantum improvement and global success |
title_full | Building the learning organization a systems approach to quantum improvement and global success Michael J. Marquardt |
title_fullStr | Building the learning organization a systems approach to quantum improvement and global success Michael J. Marquardt |
title_full_unstemmed | Building the learning organization a systems approach to quantum improvement and global success Michael J. Marquardt |
title_short | Building the learning organization |
title_sort | building the learning organization a systems approach to quantum improvement and global success |
title_sub | a systems approach to quantum improvement and global success |
topic | Aprendizaje organizacional Cambio organizacional Capacitación de empleados Comportamiento organizacional Betriebsführung fes Betriebsorganisation fes Betriebssoziologie fes Personal fes Organisatorisches Lernen (DE-588)4198012-8 gnd Unternehmen (DE-588)4061963-1 gnd |
topic_facet | Aprendizaje organizacional Cambio organizacional Capacitación de empleados Comportamiento organizacional Betriebsführung Betriebsorganisation Betriebssoziologie Personal Organisatorisches Lernen Unternehmen USA |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007182034&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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