The genesis enterprise: creating peak-to-peak performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
1995
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 351 S. |
| ISBN: | 0070651035 |
Internformat
MARC
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| 650 | 4 | |a Führung | |
| 650 | 4 | |a Commerce | |
| 650 | 4 | |a Industrial management | |
| 650 | 4 | |a Industry | |
| 650 | 4 | |a Leadership | |
| 650 | 4 | |a Personnel Management | |
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Success in business | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface xi
Part 1. Creating Peak to Peak Performance 1
1. The Ultimatum to Become a Genesis Enterprise 3
1.1 Why Is Success So Dangerous? 5
1.2 Where Are We Today? 7
1.3 Becoming a Genesis Enterprise 9
1.4 Conclusion 10
Part 2. The Evolution of Leadership 13
2. Leaders Shape Culture 15
2.1 The Cultural Evolution 16
2.2 A Genesis Culture 18
2.3 Shaping a Genesis Culture 21
2.4 Conclusion 23
3. Leaders Define Direction 25
3.1 What Is This Vision Thing ? 28
3.2 Understanding the Elements of the Model of Success 29
3.3 How to Develop a Model of Success for Your Organization 40
3.4 Achieving Model of Success Alignment 46
v
Contents
VI
3.5 Model of Success Renewal 49
3.6 Conclusion 49
4. Leaders Define Motivation 51
4.1 Leaders Define Motivation by How They Think 51
4.1.1 Integrity 52
4.1.2 Credibility 52
4.1.3 Enthusiasm 53
4.1.4 Optimism 53
4.1.5 Urgency 54
4.1.6 Determination 54
4.2 Leaders Define Motivation by How They Communicate 55
4.3 Leaders Define Motivation by How They Work 60
4.3.1 Work Hard and Smart 61
4.3.2 Enjoy Work 62
4.4 Leaders Define Motivation by How They Treat People 64
4.5 Conclusion 65
5. Shifting from Management to Leadership 69
5.1 The Genesis Enterprise Requires Strong Management and Strong
Leadership 71
5.2 The Challenge of Shifting from Management to Leadership 73
5.3 Shifting: How Leaders See Themselves 73
5.4 Shifting: How Leaders Are Seen by Others 75
5.5 Shifting: What Leaders Do 75
5.6 Conclusion 76
Part 3. The Evolution of Teams 79
6. Understanding Teams 81
6.1 Team Definition 81
6.2 Different Types of Teams 83
6.2.1 Steering Team 84
6.2.2 Leadership Team 84
6.2.3 Communication Team 87
6.2.4 Design Team 91
6.2.5 Work Teams 95
6.3 Levels of Teams 100
6.4 Team Development 104
6.4.1 Phase I Forming 105
6.4.2 Phase II Storming 105
6.4.3 Phase III Norming 106
Contents
Vlll
11. Shifting from Traditional Customer/Supplier Relationships
to Partnerships 20°
11.1 Growing a Partnership 202
11.2 Efficient Consumer Response: A Partnership Mandate 206
11.3 Integrated, linked, Boundaryless, and Seamless 209
11.4 Conclusion 210
Part 5. Yes, But What s in It for Me? 213
12. Yet Get What You Pay For 215
12.1 Traditional Compensation 216
12.1.1 Incentive Pay 216
12.1.2 Merit Pay 217
12.1.3 Performance Appraisal 220
12.2 Traditional Gainsharing 222
12.3 The Psychology of Rewards and Recognition 225
12.4 Conclusion 229
13. Recognition and Rewards in the Genesis Enterprise 231
13.1 The Framework for Genesis Compensation 232
13.2 Genesis Recognition 233
13.2.1 Emotional Recognition 234
13.2.2 Individual Goal Assessment 237
13.3 Genesis Rewards 241
13.3.1 Base Pay 241
13.3.2 Pay for Skill 241
13.3.3 Individual Bonus 244
13.3.4 Goalsharing 245
13.4 Conclusion 248
14. Shifting from Traditional Compensation to Genesis
Compensation 250
14.1 The Process of Shifting from Traditional to Genesis Compensation 252
14.2 Implementing Competency Based Development 258
14.3 Implementing Goalsharing 262
14.4 Genesis Compensation Success Factors 265
14.5 Conclusion 267
Part 6. Making It Happen 269
15. Becoming a Genesis Enterprise 271
15.1 Understanding Boomerangs 273
Contents ix
15.2 Yes, But... 276
15.3 A Call to Action 279
Appendix A. Developing a Model of Success 280
Appendix B. Examples of Team Charters 288
Appendix C. Assessing Team Progress 306
Appendix D. The Legal Aspects of Teams 317
Appendix E. Customer Service Survey 323
Appendix F. Relationship Review Questionnaire 329
Appendix G. Sample Letter of Intent for Cooperative Relationship
between Company A and Company B 334
Appendix H. Design of a Goalsharing Plan 338
Index 347
Contents vii
6.4.4 Phase IV Performing 106
6.4.5 Phase V—Maturation 106
6.5 Team Roles 108
6.5.1 Team Sponsor 108
6.5.2 Team Liaison 109
6.5.3 Team Leader 110
6.5.4 Team Reporter 114
6.5.5 Team Recorder 115
6.5.6 Team Members 115
6.6 Team Progression 118
6.7 Characteristics of Successful Teams 120
6.8 Conclusion 121
7. Understanding Empowerment 125
7.1 The E Word 126
7.2 Leadership s Empowerment Role 128
7.3 Chartering Teams 131
7.4 Conclusion 134
8. Shifting from Individuals to Teams 136
8.1 Having Successful Team Meetings 139
8.2 Organizing for Team Based Success 145
8.3 Avoiding Team Failures 148
8.4 Achieving Team Based Success 155
8.5 Becoming a Learning Organization 157
8.6 Conclusion 163
Part 4. There Is More to Partnerships Than Working
Together 165
9. Understanding Customer Service 167
9.1 Defining Customer Service 169
9.2 Laying a Customer Service Foundation 172
9.3 Creating Invincible Customer Service 177
9.4 Conclusion 181
10. Understanding Partnerships 183
10.1 Partnership Definition 185
10.2 Creating Genesis Partnerships 189
10.3 Conclusion 198
|
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| isbn | 0070651035 |
| language | English |
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| physical | XIII, 351 S. |
| publishDate | 1995 |
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| spelling | Tompkins, Jim Verfasser aut The genesis enterprise creating peak-to-peak performance Jim Tompkins New York [u.a.] McGraw-Hill 1995 XIII, 351 S. txt rdacontent n rdamedia nc rdacarrier Administracao de empresas larpcal Leiderschap gtt Führung Commerce Industrial management Industry Leadership Personnel Management Personnel management Success in business Management (DE-588)4037278-9 gnd rswk-swf Erfolgsplanung (DE-588)4152742-2 gnd rswk-swf Management (DE-588)4037278-9 s Erfolgsplanung (DE-588)4152742-2 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007137097&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tompkins, Jim The genesis enterprise creating peak-to-peak performance Administracao de empresas larpcal Leiderschap gtt Führung Commerce Industrial management Industry Leadership Personnel Management Personnel management Success in business Management (DE-588)4037278-9 gnd Erfolgsplanung (DE-588)4152742-2 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4152742-2 |
| title | The genesis enterprise creating peak-to-peak performance |
| title_auth | The genesis enterprise creating peak-to-peak performance |
| title_exact_search | The genesis enterprise creating peak-to-peak performance |
| title_full | The genesis enterprise creating peak-to-peak performance Jim Tompkins |
| title_fullStr | The genesis enterprise creating peak-to-peak performance Jim Tompkins |
| title_full_unstemmed | The genesis enterprise creating peak-to-peak performance Jim Tompkins |
| title_short | The genesis enterprise |
| title_sort | the genesis enterprise creating peak to peak performance |
| title_sub | creating peak-to-peak performance |
| topic | Administracao de empresas larpcal Leiderschap gtt Führung Commerce Industrial management Industry Leadership Personnel Management Personnel management Success in business Management (DE-588)4037278-9 gnd Erfolgsplanung (DE-588)4152742-2 gnd |
| topic_facet | Administracao de empresas Leiderschap Führung Commerce Industrial management Industry Leadership Personnel Management Personnel management Success in business Management Erfolgsplanung |
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