From concept to customer: the practical guide to integrated product and process development, and business process reengineering
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
New York u.a.
Van Nostrand Reinhold
1995
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 464 S. graph. Darst. |
| ISBN: | 0442018924 |
Internformat
MARC
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| 264 | 1 | |a New York u.a. |b Van Nostrand Reinhold |c 1995 | |
| 300 | |a XIII, 464 S. |b graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804125058125266944 |
|---|---|
| adam_text | CONTENTS
Foreword ix
Preface xi
CHAPTER 1 INTRODUCTION 1
The Current Business Climate 3
The Management 2000 Model 5
The Business Enterprise 6
The Business Decision 14
Strategy of the Book 29
CHAPTER 2 IDENTIFYING THE OPPORTUNITY 31
The Voice of the Customer 31
Market and Customer Research and Communication 37
The Marketing Project Decision 49
Key Points 50
Example 54
CHAPTER 3 THE BUSINESS DECISION 59
Work Breakdown Structure 59
Financial Decisions 63
Benchmarking 74
vi Contents
Key Points 96
Example 98
CHAPTER 4 INTEGRATING PRODUCT
DEVELOPMENT 107
Concurrent Engineering 108
Teaming for IPPD 121
Key Points 131
Example 133
Notes 137
CHAPTER 5 ANSWERING THE VOICE
OF THE CUSTOMER 139
Defining Quality Function Deployment 140
Matrix Relationships 141
Five Phases of QFD 144
House of Quality 148
Technical Benchmarking 155
Matrix of Matrices 157
Key Points 161
Example 164
Notes 170
CHAPTER 6 ANALYZING COMMUNICATION DATA 171
Data Collection for the 7 M P Tools 172
Affinity Diagram 173
Interrelationship Digraph 178
Tree Diagrams 188
Matrix Diagram 190
Process Decision Program Chart (PDPC) 192
Arrow Diagram 196
Matrix Data Analysis Chart 200
Prioritization Matrix 203
Key Points 203
Contents vii
Example 204
Note 213
CHAPTER 7 BUILDING AND CONTROLLING
PROCESSES 215
The Nature of Processes 216
Process Design and Development 221
Process Control Charts 235
Process Capability 257
Key Points 260
Example 262
CHAPTER 8 ANALYSIS OF QUANTITATIVE DATA 269
Data Tables 271
Cause and Effect Analysis 273
Pareto Analysis 281
Scatter Diagrams 285
Loss Function 291
Example 297
CHAPTER 9 DESIGN OF EXPERIMENTS 307
The Design and Improvement Process 308
Analysis of Variance 311
Classical Methods of DOE 322
Taguchi Quality Engineering 342
Shainin Statistical Engineering 366
Key Points 374
Example 374
CHAPTER 10 BUSINESS PROCESS
REENGINEERING 381
Business Process Reengineering (or is it Redesign?) 384
Key Points 407
Example 410
viii Contents
APPENDIX A STATISTICAL TABLES 421
APPENDIX B BIBLIOGRAPHY 437
APPENDIX C GLOSSARY 443
Index 461
|
| any_adam_object | 1 |
| author | Re Velle, Jack B. Frigon, Normand L. Jackson, Harry K. |
| author_facet | Re Velle, Jack B. Frigon, Normand L. Jackson, Harry K. |
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| author_variant | v j b r vjb vjbr n l f nl nlf h k j hk hkj |
| building | Verbundindex |
| bvnumber | BV010587763 |
| classification_rvk | QP 300 |
| ctrlnum | (OCoLC)832225321 (DE-599)BVBBV010587763 |
| dewey-full | 658.575 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.575 |
| dewey-search | 658.575 |
| dewey-sort | 3658.575 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010587763 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:55:31Z |
| institution | BVB |
| isbn | 0442018924 |
| language | Undetermined |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007059892 |
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| physical | XIII, 464 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Van Nostrand Reinhold |
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| spelling | Re Velle, Jack B. Verfasser aut From concept to customer the practical guide to integrated product and process development, and business process reengineering Jack B. ReVelle ; Normand L. Frigon ; Harry K. Jackson New York u.a. Van Nostrand Reinhold 1995 XIII, 464 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Frigon, Normand L. Verfasser aut Jackson, Harry K. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007059892&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Re Velle, Jack B. Frigon, Normand L. Jackson, Harry K. From concept to customer the practical guide to integrated product and process development, and business process reengineering Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | From concept to customer the practical guide to integrated product and process development, and business process reengineering |
| title_auth | From concept to customer the practical guide to integrated product and process development, and business process reengineering |
| title_exact_search | From concept to customer the practical guide to integrated product and process development, and business process reengineering |
| title_full | From concept to customer the practical guide to integrated product and process development, and business process reengineering Jack B. ReVelle ; Normand L. Frigon ; Harry K. Jackson |
| title_fullStr | From concept to customer the practical guide to integrated product and process development, and business process reengineering Jack B. ReVelle ; Normand L. Frigon ; Harry K. Jackson |
| title_full_unstemmed | From concept to customer the practical guide to integrated product and process development, and business process reengineering Jack B. ReVelle ; Normand L. Frigon ; Harry K. Jackson |
| title_short | From concept to customer |
| title_sort | from concept to customer the practical guide to integrated product and process development and business process reengineering |
| title_sub | the practical guide to integrated product and process development, and business process reengineering |
| topic | Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Kundenmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007059892&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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