Beschwerdemanagement: Fehler vermeiden - Leistung verbessern - Kunden binden
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
München [u.a.]
Hanser
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 375 S. Ill., graph. Darst. |
| ISBN: | 3446182195 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010532808 | ||
| 003 | DE-604 | ||
| 005 | 20230428 | ||
| 007 | t | ||
| 008 | 951211s1996 gw ad|| |||| 00||| ger d | ||
| 016 | 7 | |a 945975236 |2 DE-101 | |
| 020 | |a 3446182195 |9 3-446-18219-5 | ||
| 035 | |a (OCoLC)845075410 | ||
| 035 | |a (DE-599)BVBBV010532808 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c DE | ||
| 049 | |a DE-19 |a DE-12 |a DE-210 |a DE-859 |a DE-703 |a DE-20 |a DE-898 |a DE-706 |a DE-523 |a DE-634 |a DE-83 |a DE-188 | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Stauss, Bernd |d 1947- |e Verfasser |0 (DE-588)109330889 |4 aut | |
| 245 | 1 | 0 | |a Beschwerdemanagement |b Fehler vermeiden - Leistung verbessern - Kunden binden |c Bernd Stauss und Wolfgang Seidel |
| 264 | 1 | |a München [u.a.] |b Hanser |c 1996 | |
| 300 | |a 375 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 1 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 1 | 2 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 1 | 3 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
| 689 | 1 | |5 DE-604 | |
| 700 | 1 | |a Seidel, Wolfgang |d 1964- |e Verfasser |0 (DE-588)1287279627 |4 aut | |
| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007021292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007021292 | ||
Datensatz im Suchindex
| _version_ | 1804125001697198080 |
|---|---|
| adam_text |
|
| any_adam_object | 1 |
| author | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
| author_GND | (DE-588)109330889 (DE-588)1287279627 |
| author_facet | Stauss, Bernd 1947- Seidel, Wolfgang 1964- |
| author_role | aut aut |
| author_sort | Stauss, Bernd 1947- |
| author_variant | b s bs w s ws |
| building | Verbundindex |
| bvnumber | BV010532808 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)845075410 (DE-599)BVBBV010532808 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01929nam a2200457 c 4500</leader><controlfield tag="001">BV010532808</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230428 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">951211s1996 gw ad|| |||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">945975236</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3446182195</subfield><subfield code="9">3-446-18219-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)845075410</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010532808</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-19</subfield><subfield code="a">DE-12</subfield><subfield code="a">DE-210</subfield><subfield code="a">DE-859</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-20</subfield><subfield code="a">DE-898</subfield><subfield code="a">DE-706</subfield><subfield code="a">DE-523</subfield><subfield code="a">DE-634</subfield><subfield code="a">DE-83</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Stauss, Bernd</subfield><subfield code="d">1947-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)109330889</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Beschwerdemanagement</subfield><subfield code="b">Fehler vermeiden - Leistung verbessern - Kunden binden</subfield><subfield code="c">Bernd Stauss und Wolfgang Seidel</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">München [u.a.]</subfield><subfield code="b">Hanser</subfield><subfield code="c">1996</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">375 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="3"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Seidel, Wolfgang</subfield><subfield code="d">1964-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1287279627</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">DNB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007021292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-007021292</subfield></datafield></record></collection> |
| id | DE-604.BV010532808 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:54:37Z |
| institution | BVB |
| isbn | 3446182195 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007021292 |
| oclc_num | 845075410 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-12 DE-210 DE-859 DE-703 DE-20 DE-898 DE-BY-UBR DE-706 DE-523 DE-634 DE-83 DE-188 |
| owner_facet | DE-19 DE-BY-UBM DE-12 DE-210 DE-859 DE-703 DE-20 DE-898 DE-BY-UBR DE-706 DE-523 DE-634 DE-83 DE-188 |
| physical | 375 S. Ill., graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Hanser |
| record_format | marc |
| spelling | Stauss, Bernd 1947- Verfasser (DE-588)109330889 aut Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden Bernd Stauss und Wolfgang Seidel München [u.a.] Hanser 1996 375 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Servicepolitik (DE-588)4234502-9 s DE-604 Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Seidel, Wolfgang 1964- Verfasser (DE-588)1287279627 aut DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007021292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stauss, Bernd 1947- Seidel, Wolfgang 1964- Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4236865-0 (DE-588)4234502-9 (DE-588)4834499-0 |
| title | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden |
| title_auth | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden |
| title_exact_search | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden |
| title_full | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden Bernd Stauss und Wolfgang Seidel |
| title_fullStr | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden Bernd Stauss und Wolfgang Seidel |
| title_full_unstemmed | Beschwerdemanagement Fehler vermeiden - Leistung verbessern - Kunden binden Bernd Stauss und Wolfgang Seidel |
| title_short | Beschwerdemanagement |
| title_sort | beschwerdemanagement fehler vermeiden leistung verbessern kunden binden |
| title_sub | Fehler vermeiden - Leistung verbessern - Kunden binden |
| topic | Beziehungsmanagement (DE-588)4326109-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Beziehungsmanagement Kundenmanagement Servicepolitik Reklamation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007021292&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT staussbernd beschwerdemanagementfehlervermeidenleistungverbessernkundenbinden AT seidelwolfgang beschwerdemanagementfehlervermeidenleistungverbessernkundenbinden |