Behavior in organizations: understanding and managing the human side of work
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice Hall
1995
|
| Ausgabe: | 5. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Bis 3. Aufl. u.d.T.: Baron, Robert A.: Behavior in organizations |
| Beschreibung: | XVI 704 S. Ill., graph. Darst. |
| ISBN: | 0205161766 |
Internformat
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| 100 | 1 | |a Greenberg, Jerald |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Behavior in organizations |b understanding and managing the human side of work |c Jerald Greenberg ; Robert A. Baron |
| 250 | |a 5. ed. | ||
| 264 | 1 | |a Englewood Cliffs, NJ |b Prentice Hall |c 1995 | |
| 300 | |a XVI 704 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804124895537266688 |
|---|---|
| adam_text | CONTENTS
Preface xj
Acknowledgements xvi
E •¦¦« . PART I
If / ORGANIZATIONAL
| £/J BEHAVIOR:
WWiim? AN INTRODUCTION
CHAPTER 1 THE NATURE AND STUDY
Preview Case Making Opel the Gem of General
Motors Europe 4
Organizational Behavior: A Working Definition 6
OB Applies the Scientific Method to Practical
Managerial Problems 6
OB Focuses on Three Levels of Analysis:
Individuals, Groups, and Organizations 7
Organizational Behavior Today: Characteristics of the Field 9
OB Seeks the Betterment of Human Resources 9
OB Recognizes the Dynamic Nature of Organizations 10
OB Assumes There Is No One Best Approach 11
OB Confronts the Challenges of Workforce Diversity 14
OB Takes a Global Perspective 15
Organizational Behavior: A Historical Overview of the Field 17
Scientific Management: The Roots of Organizational Behavior 17
The Human Relations Movement:
Elton Mayo and the Hawthorne Studies 20
Classical Organizational Theory 22
Organizational Behavior in the Modem Era 24
Theory and Research: Tools for Learning About
Behavior in Organizations 25
Isn t It All Just Common Sense? 26
Theory: An Indispensable Guide to Organizational Research 26
Survey Research: The Correlational Method 29
Experimental Research: The Logic of Cause and Effect 32
Qualitative Research: Naturalistic Observation
and the Case Study Method 35
Summary and Review 37
Key Terms 38
Questions for Discussion 39
Experiencing Organizational Behavior 42
SPECIAL SECTIONS
The Organization of Tomorrow Organizations of the Twenty
First Century: What s Ahead in the World of Work? 12
The Global Organization Confronting the Challenge of
Free Enterprise in Russian Organizations 16
The Ethical Workplace The Gilbreths Efforts for the
Handicapped: An Ethical Oasis in Scientific Management 19
Case in Point The Life and Times of Ed Wax 40
Contents
_ ^ P A R T 11
If BASIC
I^ HUMAN
Immmht processes
chapter 2 perception and learning:
understanding and adapting to the
work environment 44_
Preview Case Stihl Hones Employees Skills
to the Cutting Edge 46
Social Perception: The Process of Understanding Others 48
Perceiver Variables: Perceptual Biases and Stereotypes 49
Attribution: Judging the Causes of Others Behavior 54
Perceiving Others: Organizational Applications 58
Impression Management: Marketing Oneself in the
Employment Interview and Elsewhere 58
Performance Appraisals: Making Formal Judgments
About Others 60
Learning: Adapting to the World of Work 61
Operant Conditioning: Learning Through
Rewards and Punishments 62
Observational Learning: Learning by Imitating Others 66
Applications of Learning in Organizations 69
Training: Learning and Developing Job Skills 69
Organizational Behavior Management:
Positively Reinforcing Desirable Organizational Behavior 73
Discipline: Eliminating Undesirable Organizational Behaviors 75
Summary and Review 78
Key Terms 79
Questions for Discussion 81
Experiencing Organizational Behavior 84
SPECIAL SECTIONS
The Global Organization Cross Cultural Differences
in Sex Role Stereotyping 52
The Ethical Workplace Observers Reactions to Disciplining
Unethical Behavior: The Fairness of Making the
Punishment Fit the Crime 68
The Quest for Quality Employee Training: Companies at
the Head of the Class 72
Case in Point Differences in Understanding 82
CHAPTER 3 PERSONALITY:
INDIVIDUAL DIFFERENCES IN
ORGANIZATIONAL BEHAVIOR 8£
Preview Case An American Success Story
Becomes an American Express Story 88
Personality: Its Basic Nature and Role in Organizations 90
Personality Versus Situation: The Controversy Over
Two Important Determinants of Behavior 90
The Big Five Dimensions of Personality in
Organizational Behavior 92
Work Related Aspects of Personality 94
Positive and Negative Affectivity: The Stable
Tendency to Feel Good or Bad at Work 95
The Type A Behavior Pattern: The Frenzied Personality 97
Self Efficacy: The Can Do Facet of Personality 99
Self Esteem: The Importance of Self Evaluation 103
Self Monitoring: Self image Versus Private Reality 104
Machiavellianism: Using Others on the Way to Success 106
Work Related Motives: Achievement, Power, and Affiliation 108
Measuring Personality: Some Basic Methods 113
Objective and Projective Tests:
The Major Assessment Techniques 113
Reliability and Validity: Essential Characteristics
of All Personality Tests 114
Summary and Review 116
Key Terms 117
Questions for Discussion 118
Experiencing Organizational Behavior 120
s p r. c a i ~i f. c r i o n s
The Ethical Workplace The White Collar Criminal:
A Personality Profile 94
The Organization of Tomorrow Speeding Up
Re employment with Self Efficacy Training:
Helping People Help Themselves 101
The Global Organization National Differences in
Achievement Motivation: Historical Analyses,
with Japan as a Modern Example 111
Case in Point Richard Branson:
Not Your Average Millionaire 118
¦ PART III
THE INDIVIDUAL
IN THE
ORGANIZATION
CHAPTER 4 MOTIVATION
IN ORGANIZATIONS 122
Preview Case United Electric Controls:
Where Employees Are Involved in Improvement 124
The Nature of Motivation in Organizations 126
Motivation: A Definition 126
Motivation and the Work Ethic 127
Need Theories 129
Maslow s Need Hierarchy Theory 129
Alderfer s ERG Theory 131
Managerial Applications of Need Theories 132
Coal Setting Theory 133
Locke and Latham s Goal Setting Theory 133
Manager s Guidelines for Setting Effective
Performance Goals 134
Equity Theory 137
Adam s Equity Theory 137
Applying Equity Theory: Some Motivational Tips
for Managers 140
Expectancy Theory 142
Basic Elements of Expectancy Theory 142
Managerial Applications of Expectancy Theory 144
Job Design: Structuring Tasks for High Motivation 146
Job Enlargement and Job Enrichment 146
The Job Characteristic Model 148
Techniques for Designing Jobs That Motivate:
Some Managerial Guidelines 151
Summary and Review 154
Hi Contents
Key Terms 755
Questions for Discussion 156
Experiencing Organizational Behavior 759
The Global Organization Motivation Makes the World Co
Round: A Cross Cultural Investigation of Work Values 128
The Ethical Workplace Helping Employees Accept a
Corporate Smoking Ban: A Little Fairness Goes
a Long Way 141
The Quest for Quality Motivating with Job Autonomy:
Lessons from the Best 152
Case in Point Hog Wild with Enthusiasm
at Harley Davidson 157
CHAPTER 5 WORK RELATED ATTITUDES:
THEIRNATURE AND IMPACT 160
Preview Case A Benefit Plan That Really Benefits
Employees: Showing They Care at Manor Care 162
Attitudes: What Are They and What Makes Them Change? 163
Attitudes: A Definition 164
Changing Our Own Attitudes:
The Process of Cognitive Dissonance 165
Changing Others Attitudes:
The Determinants of Persuasiveness 166
Job Satisfaction: Attitudes Toward One s Job 169
The Prevalence of Job Satisfaction:
Do People Really Like Their Work? 169
Measuring Job Satisfaction: Assessing Reactions to Work 171
Theories of Job Satisfaction 173
Job Satisfaction: Its Principal Causes 175
Job Satisfaction: Its Major Effects 178
Organizational Commitment: Feelings of
Attachment Toward Organizations 181
Organizational Commitment: Its Basic Dimensions 181
Factors Influencing Organizational Commitment 184
Organizational Commitment: Its Major Effects 186
Prejudice: Negative Attitudes Towards Others 187
Diversity Versus Prejudice:
Competing Organizational Realities 187
Various Groupisms : Manifestations of
Prejudicial Attitudes in the Workplace 188
Managing a Diverse Workforce: Current Practices 194
Summary and Review 196
Key Terms 197
Questions for Discussion 198
Experiencing Organizational Behavior 201
SPECIAL SECTIONS
The Global Organization Roger Me: A Film That
Changed Attitudes Toward U.S. Business
in the United States and Japan 168
The Quest for Quality The Impact of Being Different
on Organizational Commitment: Some Unsettling
Effects of Diversity 185
The Ethical Workplace When Affirmative Action Backfires:
The Unequal Impact of Equal Opportunities 193
Case in Point Killer Antics at Southwest Airlines 199
CHAPTER 6 BECOMING AN
ORGANIZATIONAL MEMBER:
SOCIALIZATION AND CAREERS 202
Preview Case Judith Resnick:
The Path from Broke to Broker 204
Organizational Socialism: The Process of Joining Up 206
Stages in the Socialization Process 206
Orientation Programs: Efforts to Socialize Employees 209
Mentoring: One on One Socialization 214
What Do Mentors Do? 214
Benefits and Costs of Mentoring 215
How Does the Mentoring Process Develop? 216
Race and Gender Differences in Mentoring 217
Careers: The Course of Work Throughout Life 220
Choosing a Job: Making Vocational Choices 220
The Changing Nature of Careers 223
Career Development: Early, Middle, and Late Stages 224
Careers and Families in the 1990s: A Delicate Balancing Act 229
Summary and Review 232
Key Terms 233
Questions for Discussion 234
Experiencing Organizational Behavior 237
The Quest for Quality Information Seeking:
A Key to Successful Newcomer Socialization 210
The Organization of Tomorrow The Hottest Careers
for the Twenty First Century 221
The Ethical Workplace Married Couples Working
Together: Where Do Companies Stand? 231
Case in Point Sex, Soda, and TV: Career
Success in the 1990s 235
CHAPTER 7 STRESS: ITS NATURE,
IMPACT, AND MANAGEMENT 240
Preview Case Life in the Pressure Cooker for Nordies 242
Stress: Its Basic Nature 244
Basic Definitions: Stressors, Stress, and Strain 244
Stress: What It Is Not 246
Stress: Its Major Causes 246
Work Related Causes of Stress 246
Stress Outside the Job 253
Stress: Some Major Effects 257
Stress and Task Performance 258
Burnout: Stress and Psychological Adjustment 260
Stress and Health: The Silent Killer 263
Individual Differences in Resistance to Stress 264
Optimism: A Buffer Against Stress 264
Hardiness: Viewing Stress as a Challenge 266
The Type A Behavior Pattern 266
Tension Discharge Rate 267
Managing Stress: Some Effective Techniques 268
Personal Approaches to Stress Management 268
Organization Based Strategies for Preventing
and Managing Stress 271
Summary and Review 275
Key Terms 276
Questions for Discussion 277
Experiencing Organizational Behavior 280
The Ethical Workplace Sexual Harassment:
Facing the Facts 253
The Global Organization Karoushi:
The Ultimate Effect of Hard Work in Japan 265
The Quest for Quality Managing Stress Among Police
Officers: Some Lessons from Those Who Do It Best 273
Case in Point Workplace Violence:
The New National Epidemic 278
Contents
CHAPTER 8 GROUP DYNAMICS
AND TEAMWORK IN ORGANIZATIONS 282
Preview Case Teaming Up for Success at
XEL Communications 284
Croups at Work: Their Basic Nature 286
What Is a Group? A Working Definition 286
Types of Groups and Why They Form 287
Stages in the Development of Groups 290
The Structure of Work Groups 291
Teams: Special Kinds of Croups 297
Defining Teams and Distinguishing Them from Groups 297
Types of Teams 299
Managers Guidelines for Creating Teams 300
The Dynamics of Individual Performance in Croups 302
Social Facilitation: Individual Performance
in the Presence of Others 302
Performance in Culturally Diverse Groups 305
Social Loafing: Free Riding When Working with Others 306
Effective Team Performance 311
How Successful Are Teams? A Look at the Evidence 311
Potential Obstacles to Success: Why Do Some Teams Fail? 314
Summary and Review 318
Key Terms 319
Questions for Discussion 320
Experiencing Organizational Behavior 323
The Organization of Tommorrow Computerized
Performance Monitoring: Social Facilitation via an
Electronic Presence 304
The Global Organization Where in the World Does
Social Loafing Occur? Comparing China, Israel,
and the United States 310
The Quest for Quality Boundary Spanning Strategies
for Team Effectiveness: What Do Successful Teams Do? 317
Case in Point Team Saturn:
The Otherworldly Way to Make Cars 321
CHAPTER 9 INTERPERSONAL
COMMUNICATION IN ORGANIZATIONS 326
Preview Case When General Motors Speaks,
Saginaw Listens 328
Communication: Its Basic Nature 330
Communication: A Working Definition and
Description of the Process 330
The Fundamental Role of Communication in Organizations 332
Verbal Communications: The Written and Spoken Word 334
Varieties of Verbal Media in Organizations 334
Uses of Oral and Written Communication:
Matching the Medium to the Message 335
When Words Go High Tech: Special Issues of
Electronic Media 337
Nonverbal Communication: Speaking Without Words 340
Styles of Dress: Communicating by Appearance 340
Time: The Waiting Game 341
The Use of Space: What Does It Say About You? 341
Major Influences on Organizational Communication 343
Organizational Structure: Directing the Flow of Messages 343
Communication Networks: Formal Channels
of Information in Groups 346
Informal Communication Networks:
Behind the Organizational Chart 349
Overcoming Communication Barriers:
Techniques for Enhancing the Flow of Information 353
Keeping Language Simple: Eschew Obfuscation 353
Be an Active, Attentive Listener 354
Gauge the Flow of Information: Avoiding Overload 357
Obtain Feedback: Opening Upward Channels of
Communication 358
Summary and Review 361
Key Terms 362
Questions for Discussion 364
Experiencing Organizational Behavior 367
S P E C I A I S f € T I O N S
The Ethical Workplace Employee Communication:
Not as Confidential as You Think! 332
The Organization of Tomorrow How We Will Be
Communicating in the Twenty First Century
—If Not Sooner! 339
The Quest for Quality Using Survey Feedback to Improve
Organizational Communications: What Some
Companies Are Doing 360
Case in Point The Heart and Soul of The Body Shop 365
CHAPTER 10 DECISION MAKING
IN ORGANj£A2jOj^
Preview Case Chrysler s Neon:
Big Decisions About a Small Car 372
Organizational Decision Making: Its Basic Nature 374
The Traditional, Analytical Model of Decision Making 374
Image Theory: An Intuitive Approach to Decision Making 377
Varieties of Organizational Decisions 379
Approaches to Decision Making in Organizations 382
The Rational Economic Model:
In Search of the Ideal Decision 382
The Administrative Model: Exploring the
Limits of Human Rationality 382
Impediments to Optimal Individual Decisions 384
Cognitive Biases in Decision Making: Framing and Heuristics 384
Escalation of Commitment: Throwing Good Money After Bad 386
Organizational Barriers to Effective Decisions 387
Group Decisions: Do Too Many Cooks Spoil the Broth? 389
Comparing Group and Individual Decisions:
When Are Two (or More) Heads Better Than One? 390
Groupthink: Too Much Cohesiveness Can Be
a Dangerous Thing 395
Improving the Effectiveness of Croup Decisions:
Some Techniques 397
The Delphi Technique: Decisions by Expert Consensus 398
The Nominal Group Technique: A Structured Group Meeting 399
The Stepladder Technique: Systematically
Incorporating New Members 400
Training Individuals to Improve Group Performance 402
Summary and Review 403
Key Terms 405
Questions for Discussion 406
Experiencing Organizational Behavior 409
S P £ C I A I. E fc C TION5
The Global Organization Cultural Variations in the
Decision Making Process 376
The Ethical Workplace Testing the Ethics of Your
Contemplated Decisions: Questions to Ask Yourself 388
The Quest for Quality Electronic Brainstorming:
An Effective Means of Generating Ideas 394
Case in Point Tommy Hilfinger: A Designer of Decisions
and Fashions 407
«£i Contents
CHAPTER 11 HELPING, COOPERATION,
Preview Case Polishing Up the Cooperative
Spirit at Johnson Wax 414
Prosocial Behavior: Helping Others at Work 415
Targets of Prosocial Behavior:
Who Is Helped in Organizations? 416
Special Types of Prosocial Behavior:
Organizational Citizenship Behaviors and Whistle Blowing 418
Cooperation: Mutual Assistance in Work Settings 421
Individual Factors and Cooperation 422
Organizational Factors and Cooperation 425
Conflict: Its Nature, Causes, and Effects 426
Integration and Distribution:
Two Basic Dimensions of Conflict 427
Conflict: A Modem Perspective 428
The Major Causes of Conflict 430
The Effects of Conflict: Positive and Negative 434
Effective Conflict Management Techniques 436
Bargaining: The Universal Process 436
Third Party Intervention: Mediation and Arbitration 439
The Introduction of Superordinate Goals 440
Escalative Interventions:
Intensifying Conflicts to Resolve Them 442
Summary and Review 443
Key Terms 444
Questions for Discussion 446
Experiencing Organizational Behavior 449
SPECIAL SECTIONS
The Ethical Workplace Is Whistle Blowing Justifiable?
An Ethical Debate 420
The Global Organization Cultural Differences in
Approaches to Conflict 428
The Quest for Quality Managing Conflict by
Managing Diversity: Was Anything Learned
from the Los Angeles Riots? 441
Case in Point Making the Skies Friendly Again 447
OPART V
INFLUENCING
OTHERS
CHAPTER 12 INFLUENCE, POWER,
AND POLITICS IN ORGANIZATIONS 452
Preview Case The Prescription for a Chronic Power
Abuser at Abbott Laboratories 454
Organizational Influence, Power, and Politics:
Some Key Distinctions 455
Social Influence: Having an Impact on Others 458
Tactics of Social Influence 458
Putting Influence Tactics to Work 459
Individual Power: A Basis for Influence 460
Five Bases of Individual Power 460
Measuring Individual Power Bases and an Alternative
Conceptualization 463
Individual Power: How Is It Used? 465
Croup or Subunit Power: Structural Determinants 468
The Resource Dependency Model:
Controlling Critical Resources 468
The Strategic Contingencies Model:
Power Through Dependence 470
Organizational Politics: Power in Action 472
Organizational Politics: Where Does It Occur? 472
Political Tactics: Gaining the Power Advantage 473
Playing Political Games in Organizations 475
When Does Political Action Occur? 477
Coping with Organizational Politics: Some Techniques 479
The Ethical Implications of Organizational Politics 480
Political Behavior: What Makes It Ethical? 480
Why Does Unethical Behavior Occur in Organizations?
Prevailing Political Norms 482
Summary and Review 486
Key Terms 487
Questions for Discussion 488
Experiencing Organizational Behavior 491
SPE € A !. S E C T I O N S
The Global Organization National Differences in
Acceptance of Unequal Authority: Power Distance 457
The Organization of Tomorrow What Will Become of
Managerial Power in the Age of the
Empowered Employee? 467
The Ethical Workplace Political Antics Top the
Most Unethical List 485
Case in Point The Most Powerful Man in Sports 489
CHAPTER 13 LEADERSHIP: ITS NATURE
ANpjMPACT_IN^jOnRGANjZAJj_ONS___ 494
Preview Case Mary Kay Ash: Leadership
That Is Not Merely Cosmetic 496
Leadership: Its Basic Nature 498
Leadership: A Working Definition 498
Leadership Versus Managers: A Key Distinction
—At Least in Theory 499
Leader Traits and Behaviors 499
The Trait Approach: Having the Right Stuff 500
Participative Versus Autocratic Leadership Behaviors 502
Person Oriented Versus Product Oriented Leaders 504
Leaders and Followers 506
The Leader Member Exchange (LMX) Model:
The Importance of Being in the In Group 507
The Attribution Approach: Leaders Explanations
of Followers Behavior 507
Transformational Leadership: Leaders with Charisma 508
Contingency Theories of Leader Effectiveness 513
LPC Contingency Theory: Matching Leaders and Tasks 513
Situational Leadership Theory: Adjusting
Leadership Style to the Situation 516
Path Goal Theory: Leaders as Guides to Valued Goals 517
Substitutes for Leadership Theory:
When Leaders Are Superfluous 519
Normative Decision Theory: The Right Time
for Employee Participation 520
Summary and Review 526
Key Terms 527
Questions for Discussion 528
Experiencing Organizational Behavior 532
SPECIAL SECTIONS
The Global Organization Nationality and Leader Behavior:
Is There a World of Difference? 505
The Ethical Workplace Two Faces of Charismatic Leaders 512
The Quest for Quality Achieving Success as a Team Leader:
Some Guidelines 524
Case in Point Making Dreams Come True 530
Contents
WkH^l ORGANIZATIONAL
¦ fllPjil PROCESSES
CHAPTER 14 THE WORK ENVIRONMENT:
CULTURE AND TECHNOLOGY 534
Preview Case Putting the Service Back into
United Parcel Service: UPS Now Really Delivers 536
Organizational Culture: Its Basic Nature 538
Organizational Culture: A Definition 538
Culture s Role in Organizations 540
Cultures Within Organizations: One or Many? 541
The Formation and Maintenance of Organizational Culture 542
How Is Organizational Culture Created? 542
Tools for Transmitting Culture 544
Organizational Culture: Its Consequences and
Capacity to Change 548
The Effects of Organizational Culture 548
Why and How Does Organizational Culture Change? 550
Technology: Its Role in Organizations 553
Classifying Technology s Basic Dimensions 554
Human Responses to Automation 555
Using Technology in Modern Organizations 561
Assistive Technology: Helping People with
Disabilities Work Productively 561
Computerized Performance Monitoring: Management
by Remote Control 563
Technological Aids to Customer Service 565
Summary and Review 569
Key Terms 570
Questions for Discussion 571
Experiencing Organizational Behavior 574
5 P E Cl At SECTIONS
The Ethical Workplace How Codifying Ethical Values
Saved Johnson Johnson: The Tylenol Case 546
The Organization of Tomorrow Workflow Automation:
Toward a Paperless Office 559
The Quest for Quality Laptop Computers:
A Key to Improving the Sales Process 567
Case in Point Quality Supported by
Technology and Culture 572
CHAPTER 15 ORGANIZATIONAL
STRUCTURE AND DESIGN 576
Preview Case Johnson Johnson:
Separate Companies Under One Umbrella 578
Organizational Structure: The Basic
Dimensions of Organizations 580
Organizational Charts: What Do They Reveal
About Organizational Structure? 581
Approaches to Departmentalization:
Various Ways of Structuring Organizations 586
Organizational Design: Coordinating the
Structural Elements of Organizations 593
Classical and Neoclassical Approaches:
The Quest for the One Best Design 594
The Contemporary Approach: Design Contingent
on Environmental Conditions 595
Mintzberg s Framework: Five Organizational Forms 598
Interorganizational Design:
Going Beyond the Single Organization 602
Technology: A Major Cause—and Consequence—of Design 605
Technology and Structure in Manufacturing Companies:
The Woodward Studies 605
Workflow Integration: The Aston Studies 608
h
Technology and Interdependence: Thompson s Framework 609
Summary and Review 612
Key Terms 613
Questions for Discussion 615
Experiencing Organizational Behavior 618
S p .: r A L i I f : 5 .; .
The Organization of Tomorrow Forget the Hierarchy,
Here Comes the Horizontal Organization:
Structuring by Process Instead of Function 592
The Global Organization Do You, Volvo,
Jake Thee Renault... ? An Alliance on Wheels 604
The Quest for Quality Flexibility: The Key to Designing
Successful High Tech Organizations 611
Case in Point The Upside Down Organization 616
CHAPTER 16 ORGANIZATIONAL
CHANGE AND DEVELOPMENT 62^
Preview Case Keeping Boeing Flying High 622
Organizational Change: Some Determining Factors 624
Planned Internal Change 626
Planned External Change 630
Unplanned Internal Change 631
Unplanned External Change 632
The Process of Organizational Change: Some Basic Issues 634
Targets of Organizational Change: What Is Changed? 634
Readiness for Change:
When Will Organizational Change Occur? 637
Resistance to Change:
Will Organizational Change Be Accepted? 638
Overcoming Resistance to Organizational Change:
* Contents
Some Guidelines 640
Organizational Development: The Implementation of
Planned Organizational Change 641
Organizational Development Interventions:
Major Techniques 641
The Effectiveness of Organizational Development:
Does It Really Work? 649
Improving Organizational Quality: Current Practices 652
Reengineering: Starting Over Again 652
Total Quality Management: A Commitment to Customers 653
Summary and Review 657
Key Terms 659
Questions for Discussion 660
Experiencing Organizational Behavior 663
The Organization of Tomorrow The Contingency
Workforce: Permanent Temporary Employees 629
The Ethical Workplace Is Organizational Development
Inherently Unethical? A Debate 651
The Quest for Quality The Baldridge Award:
Recognizing the Best in Quality 656
Case in Point Changing Ahead of the Competition 661
Notes 663
Company Index 691
Names Index 693
Subject Index 697
|
| any_adam_object | 1 |
| author | Greenberg, Jerald Baron, Robert A. 1943- |
| author_GND | (DE-588)143146882 |
| author_facet | Greenberg, Jerald Baron, Robert A. 1943- |
| author_role | aut aut |
| author_sort | Greenberg, Jerald |
| author_variant | j g jg r a b ra rab |
| building | Verbundindex |
| bvnumber | BV010463529 |
| classification_rvk | QP 342 |
| classification_tum | PSY 620f SOZ 510f |
| ctrlnum | (OCoLC)30783329 (DE-599)BVBBV010463529 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Soziologie Psychologie Arbeitswissenschaften Wirtschaftswissenschaften |
| edition | 5. ed. |
| format | Book |
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| genre | 1\p (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV010463529 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:52:56Z |
| institution | BVB |
| isbn | 0205161766 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006971907 |
| oclc_num | 30783329 |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM DE-11 |
| owner_facet | DE-91 DE-BY-TUM DE-11 |
| physical | XVI 704 S. Ill., graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Greenberg, Jerald Verfasser aut Behavior in organizations understanding and managing the human side of work Jerald Greenberg ; Robert A. Baron 5. ed. Englewood Cliffs, NJ Prentice Hall 1995 XVI 704 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bis 3. Aufl. u.d.T.: Baron, Robert A.: Behavior in organizations Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Organisationspsychologie (DE-588)4043786-3 s Organisationsverhalten (DE-588)4285859-8 s DE-604 Baron, Robert A. 1943- Verfasser (DE-588)143146882 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006971907&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Greenberg, Jerald Baron, Robert A. 1943- Behavior in organizations understanding and managing the human side of work Organisationspsychologie (DE-588)4043786-3 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| subject_GND | (DE-588)4043786-3 (DE-588)4285859-8 (DE-588)4123623-3 |
| title | Behavior in organizations understanding and managing the human side of work |
| title_auth | Behavior in organizations understanding and managing the human side of work |
| title_exact_search | Behavior in organizations understanding and managing the human side of work |
| title_full | Behavior in organizations understanding and managing the human side of work Jerald Greenberg ; Robert A. Baron |
| title_fullStr | Behavior in organizations understanding and managing the human side of work Jerald Greenberg ; Robert A. Baron |
| title_full_unstemmed | Behavior in organizations understanding and managing the human side of work Jerald Greenberg ; Robert A. Baron |
| title_short | Behavior in organizations |
| title_sort | behavior in organizations understanding and managing the human side of work |
| title_sub | understanding and managing the human side of work |
| topic | Organisationspsychologie (DE-588)4043786-3 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| topic_facet | Organisationspsychologie Organisationsverhalten Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006971907&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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