Solving the productivity paradox: TQM for computer professionals
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
McGraw-Hill
1995
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 300 S. graph. Darst. |
| ISBN: | 0070344760 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Foreword ix
Preface xi
Parti. The Productivity Problem
A look at some of the subtle, insidious problems plaguing the information
technology (IT) industry. Is IT alone responsible for flat productivity
gains despite massive investments by management? Or did IT have
a little help from its friends? Sure to dismay you, but not to surprise you.
1. The Productivity Paradox 3
The Productivity Paradox—A Definition 3
Buried in Information 7
Today s Technology Is Not Working 10
Case Study: Poor Management Results in Unmet Needs and Wasted
Millions 12
The Hidden Part of the Productivity Paradox 15
2. Competitive Advantage and the Computer 17
The Technological Advantage 19
The Power of Tomorrow s Machines 20
Strategic Applications for the 1990s 21
Guidelines for Using Information Technology Strategically 23
Doing Systems Right 28
The Quality Issue 33
3. Building Systems Wrong, Building the Wrong Systems 37
Boilerplate Lawyerlng Irks Judge 37
Is PC Software Really Up to IT? 38
Nightmare on Wall Street 41
Ask Not Thy Supervisor 43
More Is Most Definitely More 43
v
vi Contents
4. How Journalism Is Doing IT Wrong 45
On the Objectivity of the Press 46
The English Major and the Expert 47
A Headline with Substance 49
The Computer Journalist as Rock Star 51
All the News That s Fit to Print 52
Advertising Dollars Speak Louder Than Editorials 53
The Press Release That Got Away 57
The Symposium Connection 58
Et Tu Brutus? 59
5. The Bottom Feeders 61
Smaller Computers, Smaller Skills 61
Civilians Turn Consultants 62
Obscuring the Big Picture 63
What to Look for in a Consultant 65
Legitimizing the Field 66
A Money Back Guarantee 67
6. Peopleware 69
Liberate Rather Than Empower 70
Technology and the Workforce 73
Hiring the Best People 75
To Train, or Not to Train 77
A Better Work Force 78
7. Is Client/Server a Productivity Buster? 81
The Hidden Costs 81
The Rush Toward Downsizing 83
Approaches to Downsizing 84
More About Legacy Systems 90
Integration—The Right Choice 91
What the Experts Recommend 95
Critical Issues in the Move to Client/Server 106
An Intelligent Architecture for Client/Server 109
The Scuttlebutt 114
Part 2. Sampler Solutions to Productivity
Problems
All problems suggest a solution. The ones in this book are no different.
Whereas Part 1 presented some seemingly uncorrectable problems,
Part 2 provides some ideas on how to counter the effects of the
resulting productivity losses by instituting programs sure to enhance not
only productivity but quality as well.
Contents vll
8. Re engineering Your Way to Smart Systems Through
Object Orientation 119
Re engineering Legacy Systems from the Bottom Up 120
Trapped between Two Worlds 125
Moving from Legacy to Object Oriented Development 130
Surrounding Legacy Data with Intelligent Tools 138
The Glue That Binds 141
A More Intelligent Approach 143
9. In Search of a Methodology 147
A Question of Methodology 147
A Weil Oiled Methodology 150
A Multimethod Approach 155
Do We Have the Answer Yet? 158
10. And Now for a Methodology That Works 161
The High Cost of Maintenance 162
A Case for Productivity 162
Productivity Stems from a Good Methodology 165
A New Methodology Is Needed 167
An Object Oriented Systems Specification Language 171
Building a Development Before the Fact System 175
11. From Information to Knowledge 185
Transforming Information into Knowledge 185
Al on Wall Street 187
Trading Theories Take on a New Ally: Al 190
To Hedge or Not to Hedge 191
The Watchdog 193
An Expert Foreign Exchange System 196
The Citibank Money Transfer Parser 200
And Now for Credit Analysis 205
American Express—A Great Example of Credit Analysis 209
The Citibank Pension Expert 212
Chase Lincoln s Financial Planner 216
12. The Partnering Principle 219
Partnering Lessons from Japan 219
A Collaborative Approach to Technology 220
When Partnering Means Survival 221
Crossing Wall Street as Partners 226
Philadelphia National Bank s ATM Advantage 227
Negotiating the Sharing of Information 231
A Checklist for Exploiting Partnering 234
viii Contents
13. Some Thoughts on IT Productivity and Quality 237
Why Bother to Measure? 237
The Original Metric 239
Peeling Back Layers of Quality Equation 241
Quality in an Era of Paradigm Shifts 242
TQM Meets the Black Hole 243
New Tools for More Complex Development 244
Measurement in the Brave New World 244
A View from the Top 247
14. A Quick Guide to Total Quality 251
The Meaning of Quality 252
TQM Methodologies 254
SEI s Software Process Maturity Framework 258
Productivity/Quality Metrics Checklist 259
Quality Factors Checklist 259
Rubin Measurement Assessment Questions 260
Rubin s Questions About Management Practices 261
Malcolm Baldrige Quality Award Ratings 261
Quick Hit Productivity Ratios 262
Deloitte Touche Misuses of Methodology 263
Pressman s Common Management Questions 264
Bouldin s Questions to Ascertain Readiness for Technological Change 266
Coopers Lybrand Quantitative Measurement System 267
W.E. Deming s 14 Quality Points 268
W.S. Humphrey s Principles of Software Process Management 269
Motorola s Six Sigma Defect Reduction Effort 270
Ernst Young Center for Information Technology and Strategy 271
Coopers Lybrand TQM Methodology 272
Corbin s Methodology for Establishing a Software Development
Environment 277
Simmons Statistics Concerning the Effect That Communications
Has on Group Productivity 280
Burns s Framework for Building Dependable Systems 282
Farbey s Considerations on Software Quality Metrics During the
Requirements Phase 285
Hewlett Packard s TQC (Total Quality Control) Guidelines for Software
Engineering Productivity 286
Specification Thoroughness Survey 288
Criteria Definitions for Software Quality 289
Steps to Refocusing IT Activity 290
End Note 291
Index 295
|
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| isbn | 0070344760 |
| language | English |
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| spelling | Keyes, Jessica Verfasser aut Solving the productivity paradox TQM for computer professionals Jessica Keyes New York u.a. McGraw-Hill 1995 XIII, 300 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Information technology Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006948193&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Keyes, Jessica Solving the productivity paradox TQM for computer professionals Information technology Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Informationstechnik (DE-588)4026926-7 gnd |
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| title | Solving the productivity paradox TQM for computer professionals |
| title_auth | Solving the productivity paradox TQM for computer professionals |
| title_exact_search | Solving the productivity paradox TQM for computer professionals |
| title_full | Solving the productivity paradox TQM for computer professionals Jessica Keyes |
| title_fullStr | Solving the productivity paradox TQM for computer professionals Jessica Keyes |
| title_full_unstemmed | Solving the productivity paradox TQM for computer professionals Jessica Keyes |
| title_short | Solving the productivity paradox |
| title_sort | solving the productivity paradox tqm for computer professionals |
| title_sub | TQM for computer professionals |
| topic | Information technology Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Information technology Total quality management Qualitätsmanagement Informationstechnik |
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