The service productivity and quality challenge:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Dordrecht u.a.
Kluwer
1995
|
| Schriftenreihe: | International studies in the service economy
5 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VI, 507 S. graph. Darst. |
| ISBN: | 0792334477 |
Internformat
MARC
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| 245 | 1 | 0 | |a The service productivity and quality challenge |c ed. by Patrick T. Harker |
| 264 | 1 | |a Dordrecht u.a. |b Kluwer |c 1995 | |
| 300 | |a VI, 507 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a International studies in the service economy |v 5 | |
| 650 | 7 | |a Dienstensector |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Mercado de trabalho |2 larpcal | |
| 650 | 7 | |a Productiviteit |2 gtt | |
| 650 | 7 | |a Productivité |2 ram | |
| 650 | 7 | |a Qualité de service |2 ram | |
| 650 | 7 | |a SERVICE INDUSTRIES |2 unbist | |
| 650 | 7 | |a Services - Productivité |2 ram | |
| 650 | 7 | |a Services - Qualité - Contrôle |2 ram | |
| 650 | 7 | |a TRADE IN SERVICES |2 unbist | |
| 650 | 7 | |a Trabalho |2 larpcal | |
| 650 | 4 | |a Service industries -- Labor productivity | |
| 650 | 4 | |a Industrial productivity | |
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| 650 | 0 | 7 | |a Dienstleistungssektor |0 (DE-588)4012183-5 |2 gnd |9 rswk-swf |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-006879943 | ||
Datensatz im Suchindex
| _version_ | 1804124758206316544 |
|---|---|
| adam_text | Table of Contents
Introduction The Service Quality and Productivity Challenge
Patrick T. Harker 1
Chapter 1 Bureau of Labor Statistics Productivity Measures
for Service Industries
Edwin R. Dean and Kent Kunze 11
Chapter 2 The Role of Services in U.S. Production and Trade:
an Analysis of Social Accounting Data for the 1980s
Ranjit S. Dighe, Joseph F. Francois, and
Kenneth A. Reinert 43
Chapter 3 Is The Shift Toward Employment In Services Stabilizing?
David E. Lebow and Daniel E. Sichel 81
Chapter 4 Regional Liberalization of Trade in Services
Bernard Hoehnan 113
Chapter 5 An Empirical Analysis of Foreign Direct Investment
in Service Industries
JiataoLi 139
Chapter 6 Global Outsourcing of Information Processing
Services
Uday M. Apte and Richard O. Mason 169
Chapter 7 The Office Farther Back: Business Services, Productivity,
and the Offshore Back Office
Mark I. Wilson 203
Chapter 8 The Economics of Customer Lock In and Market
Power in Services
Severin Borenstein, Jeffrey K. MacKie Mason and
Janet S. Netz 225
, v
vi The Service Productivity and Quality Challenge
Chapter 9 Information Technology and Organizational Effectiveness
Johannes M. Pennings 251
Chapter 10 Improving Claims Operations: A Model Based Approach
Uday M. Apte, Richard A. Cavaliere and G. G. Hegde 281
Chapter 11 A Model For Analyzing Quality in the Service Delivery
Process
Pamela K. Armstrong 311
Chapter 12 Hotel Sales and Reservations Planning
Gabriel R. Bitran, Stephen M. Gilbert, and
Thin Yin Leong 343
Chapter 13 Service Productivity in U.S. Credit Unions
Harold O. Fried, CA. Knox Lovell and
Philippe Vanden Eeckaut 365
Chapter 14 Productivity Growth in the Telephone Industry
Since 1984
Robert W. Crandall and Jonathan Galst 391
Chapter 15 Improving Productivity in Intermodal Rail Truck
Transportation
Edward K. Morlok, John P. Sammon,
Lazar N. Spasovic, and Linda K. Nozick 407
Chapter 16 Politics, Markets, and Equality in Schools
John E. Chubb and Terry M. Moe 435
Chapter 17 Postal Service in the Nineties
Jess S. Boronico, Michael A. Crew,
and Paul R. Kleindorfer 471
Contributors 493
Index 503
|
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| dewey-sort | 3331.11 18 220 |
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| discipline | Wirtschaftswissenschaften |
| format | Book |
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| genre_facet | Konferenzschrift 1992 Pittsburgh Pa. |
| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV010337155 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:50:45Z |
| institution | BVB |
| isbn | 0792334477 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006879943 |
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| physical | VI, 507 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
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| publisher | Kluwer |
| record_format | marc |
| series | International studies in the service economy |
| series2 | International studies in the service economy |
| spelling | The service productivity and quality challenge ed. by Patrick T. Harker Dordrecht u.a. Kluwer 1995 VI, 507 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier International studies in the service economy 5 Dienstensector gtt Kwaliteitszorg gtt Mercado de trabalho larpcal Productiviteit gtt Productivité ram Qualité de service ram SERVICE INDUSTRIES unbist Services - Productivité ram Services - Qualité - Contrôle ram TRADE IN SERVICES unbist Trabalho larpcal Service industries -- Labor productivity Industrial productivity Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 1992 Pittsburgh Pa. gnd-content Dienstleistungssektor (DE-588)4012183-5 s Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 s DE-604 USA (DE-588)4078704-7 g Harker, Patrick T. Sonstige oth International studies in the service economy 5 (DE-604)BV003648702 5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006879943&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | The service productivity and quality challenge International studies in the service economy Dienstensector gtt Kwaliteitszorg gtt Mercado de trabalho larpcal Productiviteit gtt Productivité ram Qualité de service ram SERVICE INDUSTRIES unbist Services - Productivité ram Services - Qualité - Contrôle ram TRADE IN SERVICES unbist Trabalho larpcal Service industries -- Labor productivity Industrial productivity Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4027386-6 (DE-588)4012183-5 (DE-588)4078704-7 (DE-588)1071861417 |
| title | The service productivity and quality challenge |
| title_auth | The service productivity and quality challenge |
| title_exact_search | The service productivity and quality challenge |
| title_full | The service productivity and quality challenge ed. by Patrick T. Harker |
| title_fullStr | The service productivity and quality challenge ed. by Patrick T. Harker |
| title_full_unstemmed | The service productivity and quality challenge ed. by Patrick T. Harker |
| title_short | The service productivity and quality challenge |
| title_sort | the service productivity and quality challenge |
| topic | Dienstensector gtt Kwaliteitszorg gtt Mercado de trabalho larpcal Productiviteit gtt Productivité ram Qualité de service ram SERVICE INDUSTRIES unbist Services - Productivité ram Services - Qualité - Contrôle ram TRADE IN SERVICES unbist Trabalho larpcal Service industries -- Labor productivity Industrial productivity Internationale Wettbewerbsfähigkeit (DE-588)4027386-6 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Dienstensector Kwaliteitszorg Mercado de trabalho Productiviteit Productivité Qualité de service SERVICE INDUSTRIES Services - Productivité Services - Qualité - Contrôle TRADE IN SERVICES Trabalho Service industries -- Labor productivity Industrial productivity Internationale Wettbewerbsfähigkeit Dienstleistungssektor USA Konferenzschrift 1992 Pittsburgh Pa. |
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