Training evaluation handbook:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot
Gower
1992
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 310 S. |
| ISBN: | 0566028379 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804124719921758208 |
|---|---|
| adam_text | Contents
List of figures ix
List of tables xii
Preface xiii
PART I THE ROLE OF EVALUATION
1 Introduction 3
2 The strategic context 9
What is not a training need? 13
Conclusion 19
3 A framework for evaluation 22
Concepts 22
Evaluation context, emphasis, criteria and techniques 24
Techniques overview 26
The benefits of evaluation 33
Neglect of evaluation 34
4 Getting it right first time 37
The marketing approach to training needs 37
Determining priorities 39
Setting learning objectives 39
Content design 42
Implementation of training 43
The training infrastructure 44
Manager trainer partnership what goes wrong? 44
Evaluation 45
Creating the organizational framework for evaluation 46
From vicious circle to benign circle 48
Starting to evaluate 49
Learning evaluation skills ;
Appraisal! systems ;
Conclusion •
PART II EVALUATION TECHNIQUES
5 Designing the evaluation project 57
Is evaluation really necessary? 57
Where to begin? 58
How much evaluation do you need? 58
The politics of evaluation 59
Starting to design an evaluation project 60
Planning the evaluation project 60
Choosing evaluation techniques 70
Analysing the data 72
Descriptive statistics 75
The evaluation report 75
6 The questionnaire 78
When to use questionnaires 78
What do you want to know? 81
Drafting the questionnaire 82
Piloting the questionnaire 89
Full scale implementation 90
Analysis of data and reporting the findings 91
Specimen questions 92
7 The interview 96
What kinds of information do you require? 97
Drafting the interview schedule 97
Piloting the draft schedule 101
Full scale implementation 106
Data analysis and reporting your findings 109
8 Critical incident review 120
Implementing critical incident analysis 120
Conclusion 127
9 Repertory grid 128
Using repertory grid 129
10 Action planning 137
Using the action planning technique 137
Action planning and evaluation 140
11 Reactionnaires 143
Commitment and cooperation 144
The limitations of reactionnaires 145
For what are reactionnaires useful? 145
The design of reactionnaires 147
Question design: some common problems 151
Administration of reactionnaires 159
Analysing the data 161
Conclusion 163
12 Written tests 166
Types of test 167
Test construction: an overview 167
Recall/supply items 170
Recognition items 174
13 Practical tests 180
Design of practical tests 183
Examples of test items 187
14 Behaviour analysis 195
When to use behaviour analysis 195
What is being assessed? 196
What is involved in behaviour observation? 196
Designing the observation instrument 199
15 Cost benefit analysis 217
Costing methods 218
Costable inputs and priceable outputs of training
systems 222
The cost identification matrix 226
Cash flow budgets 226
Cost benefit and cost effectiveness analysis 229
Appendix I: Scientific method and evaluation 237
Control groups 237
Sampling 240
Appendix II: Statistical issues in testing 245
Scoring tests: raw scores, criterion referencing,
norm referencing 245
Comparing groups 246
Comparing frequencies 250
The guessing correction 252
Reliability 253
Validity 256
Item analysis 258
PART III CASE STUDIES
Introduction to Part HI 263
16 Personal development of computer engineers 265
Evaluation the key questions 265
Selective summary of findings and implications 267
General conclusions 270
17 Training trainers 271
Evaluation the key questions 271
Conclusions and commentary 273
18 Job procedures 275
Evaluation the key questions 275
Selective summary of findings and implications 278
General conclusions 279
19 Customer service 281
Evaluation the key questions 281
Examples of test questions and answers 282
General conclusions 286
20 New entrants 287
Evaluation the key questions 287
Summary of findings 288
21 Outdoor development for managers 291
Evaluation the key questions 291
Selective summary of findings and implications 292
General conclusions 294
22 The manager s role in training 296
Evaluation the key questions 296
Selective summary of findings and implications 297
General conclusions 299
23 Six mini cases 300
Practical testing 300
Reactionnaire 300
Questionnaire 301
Test reliability 302
Cost benefit analysis 302
Critical incident diary 303
Index 305
List of figures
1.1 Reviewing the true costs of training 6
1.2 Identifying where lack of competence may exact bottom line penalties 7
1.3 Common training situations 8
2.1 Training goals and organizational purposes 11
2.2 Review of the diagnostic activity within an organization 14
2.3 The competence/motivation loop 18
2.4 Training activity probe 20
3.1 Simplified model of the training cycle 24
3.2 The systematic cycle in training 25
4.1 The manager training partnership: getting it right 45
4.2 The systematic cycle in training 47
4.3 The vicious circle and the benign circle 48
4.4 Corporate commitment to training 51
4.5 Introducing evaluation into an organization 52
5.1 Planning the introduction of evaluation into an organization 61
5.2 Evaluation projects design issues 62
5.3 Planning the evaluation project 63
5.4 Simple frequency analysis (I) 73
5.5 Simple frequency analysis (II) 73
5.6 Simple frequency analysis (III) 74
5.7 More complex analysis (combining II and III) 74
5.8 Summary of descriptive statistics 76
6.1 Specimen covering letter for a questionnaire 90
7.1 Specimen interview schedule questions: to ex participants 102
7.2 Specimen interview schedule questions: to nominating managers 102
7.3 Hearing what you don t want to hear 103
7.4 Interview practice 105
7.5 Data matrix 110
7.6 Ratings of course presentation 111
7.7 Analysis of nominal scale to illustrate the mode 112
7.8 Evaluation report summary statement 119
8.1 Critical incident interview schedule 122
8.2 Critical incident questionnaire 123
8.3 Critical incident diary form 124
8.4 Appraisal interview: form for analysis of job tasks/training topics 125
9.1 Repgrid form 130
10.1 Personal action planning form 141
10.2 Follow up schedule 142
11.1 Personal learning objectives 148
11.2 General information 149
11.3 Sessional short reactionnaire 150
11.4 Sessional longer reactionnaire 151
11.5 Distance learning reactionnaire 152
11.6 Detailed end of event reactionnaire 153
11.7 Short end of event reactionnaire 154
11.8 Assessment of personal course objectives 155
11.9 Assessment of formal course objectives 155
11.10 Future activities 156
11.11 Covering letter for a reactionnaire 161
11.12 Summary of responses to a scaled question 162
11.13 Graph showing pattern of responses 162
11.14 Histogram showing pattern of responses 163
11.15 Responses to open questions: categorization and summary 164
12.1 Short answer items 171
12.2 Tabulated short answer item 172
12.3 Range of valid answers to a short answer item 173
12.4 Completion item 174
12.5 Multiple choice items 176
12.6 Matching items: names and words 178
12.7 Matching items: picture and words 178
13.1 Recall/identification item 187
13.2 Procedure item 188
13.3 Training objectives to be tested 189
13.4 Monitoring of preparatory work 190
13.5 Monitoring of sales call 191
14.1 Checklist for a listening skills exercise 200
14.2 Checklist for analysis of new sales staff 201
14.3 Analysis of individual frequency of contributions 202
14.4 Matrix showing who speaks to whom and how frequently 202
14.5 Differential contribution rates over time 203
14.6 Blank master page of behavioural descriptions 205
14.7 Training objectives of session 207
14.8 Assessment checklist 208
14.9 Individual feedback summary form 215
15.1 A five day supervisory skills programme: break even analysis 221
15.2 The cost identification matrix 227
15.3 Conventional training programme with steady throughput 228
15.4 Conventional training programme with high short term throughput 229
15.5 CBT programme with high initial development costs 230
AI.l Control group designs 239
AII.l Norm referenced scores 247
AII.2 Criterion referenced scores 248
AII.3 Gain ratios calculation form 251
AII.4 Facility values 258
16.1 Interview schedule participants 266
16.2 Interview schedule managers 267
17.1 Training trainers interview schedule 273
18.1 Interview schedule supervisors, till operators, cash office staff 277
18.2 Interview schedule store managers, departmental managers 278
20.1 New entrant questionnaire 289
21.1 Outdoor development interview schedule 293
22.1 Manager s interview schedule 298
List of tables 3.1 Criteria for judging the worth of training 27
3.2 Criteria of worth in evaluation 28
3.3 Evaluation techniques 29
5.1 Component elements of evaluation and techniques 69
5.2 Types of training subject and evaluation technique 71
6.1 Comparison of strengths of questionnaire and interview 79
6.2 Limitations of questionnaire and interview 80
13.1 Extract from master list of behavioural descriptions 192
14.1 Behavioural descriptions 204
14.2 Behavioural descriptions 209
15.1 Development times for different training methods 231
15.2 Performance records: some examples 233
AI.l Sample size and population size 242
AI.2 Sample sizes 243
AI.3 Evaluation techniques and sample sizes 244
AII.l Gain ratios 250
AII.2 Split half method 254
AII.3 Examples of planning matrix 257
AII.4 Index of discrimination 259
17.1 Behaviour checklist 272
|
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| discipline | Psychologie Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010301901 |
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| indexdate | 2024-07-09T17:50:08Z |
| institution | BVB |
| isbn | 0566028379 |
| language | English |
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| physical | 310 S. |
| publishDate | 1992 |
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| publisher | Gower |
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| spelling | Newby, Tony Verfasser aut Training evaluation handbook Tony Newby Aldershot Gower 1992 310 S. txt rdacontent n rdamedia nc rdacarrier Employees Training of Evaluation Betriebliche Bildungsarbeit (DE-588)4069376-4 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Betriebliche Bildungsarbeit (DE-588)4069376-4 s Evaluation (DE-588)4071034-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006854276&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Newby, Tony Training evaluation handbook Employees Training of Evaluation Betriebliche Bildungsarbeit (DE-588)4069376-4 gnd Evaluation (DE-588)4071034-8 gnd |
| subject_GND | (DE-588)4069376-4 (DE-588)4071034-8 |
| title | Training evaluation handbook |
| title_auth | Training evaluation handbook |
| title_exact_search | Training evaluation handbook |
| title_full | Training evaluation handbook Tony Newby |
| title_fullStr | Training evaluation handbook Tony Newby |
| title_full_unstemmed | Training evaluation handbook Tony Newby |
| title_short | Training evaluation handbook |
| title_sort | training evaluation handbook |
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| topic_facet | Employees Training of Evaluation Betriebliche Bildungsarbeit Evaluation |
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