Improving organizational performance: a handbook for managers
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
McGraw-Hill
1994
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 271 S. graph. Darst. |
| ISBN: | 0077090063 |
Internformat
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| 245 | 1 | 0 | |a Improving organizational performance |b a handbook for managers |c Philip Baguley |
| 264 | 1 | |a London u.a. |b McGraw-Hill |c 1994 | |
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| 650 | 7 | |a Management |2 gtt | |
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| 650 | 4 | |a Management | |
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 4 | |a Performance | |
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| adam_text | Contents Preface X1
PART 1—REASONS AND CONCEPTS
1. What is performance and why do we want to improve it? 3
How is it done? ^
Optional or compulsory?
Measurement and monitoring °
Efficiency, effectiveness and adaptability 11
Learning: loops and curves *
The way forward 22
2. Directions, goals and strategies 26
Organizational aims and aspirations 27
Order or chaos?
Strategy 3]
Organizational improvement and strategy iq
The organization and its environment 38
Bench marking
3. The conversion process
Outputs and inputs
The conversion or transformation process 51
Manufacturing or service?
The dominant conversion process 55
Batches, bulk and customers ^
Dynamics and control
Organizational control systems
Organizational conversion processes and performance
improvement
4. Quality and performance improvement
What is quality? ^
Functional or non functional?
Fallacies about quality
Sources of quality
Quality costs
Quality management
vii
Quality circles 88
TQM and performance improvement 89
The quality gurus 90
5. Process and plan 95
Which process? 96
Batch, project or line? 96
Processes and performance improvement 98
Just in time 100
The seven wastes 101
Machinery, equipment, tools, computers and other artefacts 103
Layout 103
Capacity 112
PART 2—PLANNING AND IMPLEMENTATION
6. Making it happen 119
Democracy and the workplace 120
Work outs 122
Sausage or banana skins? 123
Body or Buddy Shop? 125
Keys to success 127
Building blocks to success 127
Preparing 128
Measuring and monitoring 132
Identifying and choosing 133
Implementing actions 136
7. Managing change 141
What is this thing called change? 143
Crisis or opportunity? 146
Reactions to change 146
Force field analysis 148
Managing the change process 151
Change and performance improvement 155
8. Communication 158
What is communication? 160
One way or two way process? 162
Why do we communicate? 165
How do we communicate? 167
Communication difficulties 169
When do we communicate? 170
viii
Presentations 171
Interviews 174
9. Teams 178
Food, warmth and other needs 179
Tribes, families, clubs and companies 181
Groups or teams? 182
How does a team work? 186
Who shall we have on our team? 188
What are we going to do? 193
Teams: a conclusion 194
10. Problem solving 196
What is a problem? 198
How do we solve this problem? 201
Nominal group technique 204
Brainstorming 205
Lateral thinking 206
Visioning 208
The Ishikawa diagram 209
Problems or opportunities? 211
11. Analytical techniques 214
Pareto analysis 215
Input output diagrams 219
Frequency diagrams 219
Moving averages 222
Cumulative sums 223
Simulation flow charts 225
Decision trees 226
What, where, when, who and how 229
Influence diagrams 232
Multiple cause diagrams 232
12. Project management 236
What is a project? 237
Performance improvement and projects 239
Projects: bones, heart and lungs 241
Project managers and project teams 243
How will we organize our project? 246
Selecting the project organization 250
Project planning and control 252
ix
Gantt charts 255
Critical path networks 256
PART 3—CODA AND SUMMARY
Further reading 266
Index 268
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| spelling | Baguley, Philip Verfasser aut Improving organizational performance a handbook for managers Philip Baguley London u.a. McGraw-Hill 1994 XIII, 271 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Effectiviteit gtt Management gtt Organisaties gtt Management Organizational effectiveness Performance Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 s Management (DE-588)4037278-9 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006793336&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Baguley, Philip Improving organizational performance a handbook for managers Effectiviteit gtt Management gtt Organisaties gtt Management Organizational effectiveness Performance Organisationsentwicklung (DE-588)4126887-8 gnd Management (DE-588)4037278-9 gnd |
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| title | Improving organizational performance a handbook for managers |
| title_auth | Improving organizational performance a handbook for managers |
| title_exact_search | Improving organizational performance a handbook for managers |
| title_full | Improving organizational performance a handbook for managers Philip Baguley |
| title_fullStr | Improving organizational performance a handbook for managers Philip Baguley |
| title_full_unstemmed | Improving organizational performance a handbook for managers Philip Baguley |
| title_short | Improving organizational performance |
| title_sort | improving organizational performance a handbook for managers |
| title_sub | a handbook for managers |
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| topic_facet | Effectiviteit Management Organisaties Organizational effectiveness Performance Organisationsentwicklung |
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