A handbook of interactive management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Ames
Iowa State Univ. Press
1994
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 338 S. graph. Darst. |
| ISBN: | 0813824079 |
Internformat
MARC
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| 245 | 1 | 0 | |a A handbook of interactive management |c by John N. Warfield and A. Roxana Cárdenas |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Ames |b Iowa State Univ. Press |c 1994 | |
| 300 | |a XIV, 338 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Management |2 gtt | |
| 650 | 4 | |a Interactive management | |
| 650 | 4 | |a System analysis | |
| 650 | 4 | |a System design | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-006785342 | ||
Datensatz im Suchindex
| _version_ | 1804124618217226240 |
|---|---|
| adam_text | CONTENTS
List of Figures xii
List of Tables xii
PREFACE xiii
CHAPTER 1. WHAT IS INTERACTIVE MANAGEMENT? 1
1.1 Connection to Science 1
1.2 Need for Special Training 1
1.3 Applications Testing 1
1.4 Documentation 2
1.5 Typical Application 2
1.6 Three Phases 2
1.7 Processes 2
1.8 Distinctive Features 3
1.9 Principal Products 4
1.10 Intelligence, Design, and Choice 4
1.11 Cooperation Breeds Success 4
1.12 Installation of IM 4
1.13 Some Applications of IM 5
Study Questions 15
CHAPTER 2. IM OUTCOMES 17
2.1 Definition 17
2.2 Alternative Designs 19
2.3 Choice of a Design 21
2.4 Other Relevant Outcomes 21
NOTES 22
Study Questions 23
CHAPTER 3. IM SUCCESS LEVELS 25
3.1 Levels of Success 25
3.2 Learning More About What Is Involved in Approaching an Issue 25
3.3 Learning More About the Issue 26
3.4 Defining the Issue 27
3.5 Finding Alternative Designs 27
3.6 Arriving at a Good Action Choice 27
3.7 A Bad Experience 28
Study Questions 28
v
CHAPTER 4. IM PHASES 29
4.1 Phase 1 (The Planning Phase) 29
4.2 Phase 2 (The Workshop Phase) 32
4.3 Phase 3 (The Followup Phase) ^2
Study Questions 24
CHAPTER 5 IM ROLES 35
5.1 External Roles 37
5.1.1 Client (and Followup Executive) 37
5.1.2 Sponsor 3g
5.1.3 IM Broker . 39
5.1.4 Participants (Designers, Stakeholders, Implementers) 44
5.1.5 Observers (Stakeholders, Implementers) 44
5.2 Internal Professional Roles 45
5.2.1 IM Workshop Planner 45
5.2.2 IM Facilitator (Pilotos) 46
5.2.3 Pattern Interpreter 47
5.2.4 Report Manager 48
5.3 Internal Support Roles 49
5.3.1 Facility Preparation Manager 49
5.3.2 Computer Operator 49
5.3.3 Scribe (Recorder) 49
5.3.4 Display Arranger 49
5.3.5 Video Tape Operator 49
NOTES 50
Study Questions 50
CHAPTER 6 IM PRODUCTS (Application Structural Types) 53
6.1 DELTA Chart 55
6.2 Problematique 60
6.3 Enhancement Structure 65
6.4 Intent Structure 67
6.5 Curriculum Structure 69
6.6 Priority Structure 71
6.7 Field Representation (Quad) 73
6.8 Triply Structured Quad 75
6.9 Tapestry of Quads 76
6.10 Profile Representation 77
6.11 Resolution Structure 78
6.12 Comparison Bar Charts 81
6.13 Unified Program Planning Linked Matrices ^
NOTES 83
Study Questions fl4
CHAPTER 7 IM PROCESSES 85
DC
7.1 Ideawriting 7.2 Nominal Group Technique (NGT) 87
7.3 DELPHI 90
7.4 Interpretive Structural Modeling (ISM) 7.5 Field Development 7.5.1 Options Field ^
7.5.2 Problems Field vi
7.5.3 Attributes Field 95
7.6 Profile Development 95
7.6.1 Options Profile 95
7.6.2 Attributes Profile 96
7.7 Tradeoff Analysis 96
7.8 Products and Processes 100
7.8.1 DELTA Chart 100
7.8.2 Problematique 100
7.8.3 Enhancement Structure 101
7.8.4 Intent Structure 101
7.8.5 Curriculum Structure 101
7.8.6 Priority Structure 101
7.8.7 Field Representation (Quad) 101
7.8.8 Triply Structured Quad 102
7.8.9 Tapestry of Quads 102
7.8.10 Profile 102
7.8.11 Resolution Structure 102
7.8.12 Comparison Bar Charts 102
7.8.13 Unified Program Planning Linked Matrices 102
NOTES 102
Study Questions 104
CHAPTER 8 DEMOSOPHIA FACILITY 107
8.1 The Meaning of the Name 707
8.2 The Nature of the Working Environment 707
NOTES 113
Study Questions 114
CHAPTER 9 IM SOFTWARE 115
9.1 ISM Software, Inference, ISM Arithmetic 775
9.2 GMU ISM Software 777
9.3 Generic Problem Solving System Software (GPSS) 777
9.4 Tlatocan Software 118
9.5 Potentially Useful Software 779
9.5.1 Pattern Layout Capability 120
9.5.2 Cycle Resolution Capability 120
9.5.3 Quaternary Response Capability 120
9.5.4 Printout Capabilities 120
9.5.5 Re Use Capability 121
9.5.6 Session Data Capability 121
9.6 ISM Software Evaluation Criteria 727
NOTES 125
Study Questions 126
CHAPTER 10 IM PLANNING PHASE (PHASE 1) 127
10.1 Context 130
10.2 Major Outcome Sought 131
10.3 Products Sought 133
10.4 Process Sequencing 134
10.5 Triggering Questions 134
10.6 Generic Questions 735
70.7 Workshop Site 136
10.8 Participants 136
vii
70.9 IM Staff J36
10.10 Other Roles 737
10.11 Budget and Schedule ^37
NOTES
Study Questions ^8
CHAPTER 11 IM WORKSHOP PHASE (PHASE 2) 141
11.1 Workshop Generic Goals 747
11.2 Workshop Components 242
11.2.1 Workshop Preliminaries 142
11.2.2 Idea Generation 142
11.2.3 Clarifying, Editing, and Recording 143
11.2.4 Idea Structuring 143
11.2.5 Displays 144
11.2.6 Interpretation 145
11.2.7 Pattern Amendment 145
11.3 Workshop Evaluation 146
11.4 An Avoidance Strategy 146
11.4.1 The IM Broker 146
11.4.2 The IM Facilitator 147
11.4.3 Documentation 148
Study Questions 150
CHAPTER 12 IM FOLLOWUP PHASE (PHASE 3) 151
12.1 Followup to a Definition Project 757
72.2 Followup to a Design of Alternatives Project 757
12.3 Concerns for Implementation of Results 752
Study Questions 153
CHAPTER 13 EVALUATION CRITERIA FOR IM APPLICATIONS 155
73.7 Evaluation of the Planning Phase for a Definition Outcome 757
13.1.1 Component Factors 157
13.1.2 Evaluation Factors 159
73.2 Evaluation of the Workshop Phase for a Definition Outcome 160
13.2.1 Component Factors from the Planning Phase 160
13.2.2 Other Component Factors 162
13.2.3 Evaluation Factors 162
73.3 Evaluation of the Planning Phase for a Design Alternatives Outcome 164
13.3.1 Component Factors 164
13.3.2 Evaluation Factors 166
13.4 Evaluation of the Workshop Phase for a Design Alternatives Outcome 167
13.4.1 Component Factors from the Planning Phase 167
13.4.2 Other Component Factors 167
13.4.3 Evaluation Factors 169
73.5 Evaluation of the Planning Phase for a Choice of Alternatives Outcome 770
13.5.1 Component Factors 170
13.5.2 Evaluation Factors *7^
73.6 Evaluation of the Workshop Phase for a Choice of Alternatives Outcome 173
13.6.1 Component Factors from the Planning Phase I7
13.6.2 Other Component Factors 175
13.6.3 Evaluation Factors 175
73.7 Summary Evaluation Form for Planning Phase ^77
73.8 Summary Evaluation Form for Workshop Phase 17°
13.9 Evaluation for Success Levels 2 and 3 To
viii
13.10 Large Numbers of Elements 179
Study Questions 180
CHAPTER 14 COMPARING IM WITH METHODS WIDELY USED
IN JAPAN 183
14.1 Methods to Be Compared 183
14.1.1 Interactive Management 184
14.1.2 The Japanese Tool Box 184
14.1.3 Quality Function Deployment 184
14.2 Categories of References 184
14.3 Nomenclature 185
14.4 Context 185
14.4.1 Competitive Benchmarking as Seen from the Ivory Tower 186
14.4.2 Three Possible Temporal Strategies 187
14.4.3 A Singular Goal 188
14.4.4 A Two Factor Policy 188
14.5 Five Factor Process Comparison 789
14.5.1 Generating Information for QFD 189
14.5.2 Generating Information for 7JDT 189
14.5.3 Generating Information for IM 190
14.5.4 Comparisons (Generating Information) 191
14.5.5 Organizing Information for QFD 192
14.5.6 Organizing Information for 7JDT 192
14.5.7 Organizing Information for IM 193
14.5.8 Comparisons (Organizing Information) 194
14.5.9 Displaying Information for QFD 196
14.5.10 Displaying Information for 7JDT 196
14.5.11 Displaying Information for IM 196
14.5.12 Comparisons (Displaying Information) 197
14.5.13 Interpreting Information for QFD 197
14.5.14 Interpreting Information for 7JDT 198
14.5.15 Interpreting Information for IM 199
14.5.16 Comparison (Interpreting Information) 199
14.5.17 Applying Information for QFD 200
14.5.18 Applying Information for 7JDT 200
14.5.19 Applying Information for IM 201
14.5.20 Comparisons (Applying Information) 201
14.6 User Access to Generic Design Science: Infrastructure and Decision Requirements 202
14.6.1 Infrastructure Requirements 203
14.6.2 Decision Requirements 203
14.6.3 Implementation: A Hypothetical Scenario 204
14.6.4 Transition Beginning and End Points 204
14.6.5 Moving from Beginning to End 204
14.6.6 Transition Program Scenario 204
14.7 Enhanced Interactive Management 205
14.7.1 QFD: Unique Strengths 205
14.7.2 7JDT: Unique Strengths 205
14.7.3 IM: Unique Strengths 206
14.7.4 A Composite Process 206
14.8 Detailed Tool Comparisons 207
14.8.1 The Japanese Tool Box 208
14.8.2 Quality Function Deployment 211
14.8.3 Producing the Qualitative Relational Diagrams 212
14.8.4 Exploring the Qualitative Relational Diagrams 212
14.9 Summary and Conclusions 214
REFERENCES 216
A. References to System Failure 216
B. References to Japanese/German Publications Relevant to Structural Modeling 216
ix
C. References on Organizational Cultures 218
D. References on Design Processes 220
E. References on Prescriptions 223
Study Questions 224
APPENDIX 1 EXECUTIVE OVERVIEW OF INTERACTIVE MANAGEMENT . . 227
A 1.1 Rules for Sound Introduction and Use of Interactive Management 227
A1.2 Interactive Management: Part of a Multilevel Scheme 229
A1.3 Outcomes , 231
A 1.4 Tradeoffs: The Importance of Quality 231
A1.5 Working Facility 232
A1.6 Behavior 232
A1.7 Planning 232
A1.8 Success Orientation 232
Study Questions 234
APPENDIX 2 GMU ISM SOFTWARE 235
A2.1 Getting Started 235
A2.2 The DOMODEL Command 239
A2.2.1 Illustrating the Use of ISM Through an Example (The DOMODEL Command) 240
A2.2.2 Using the DOMODEL Program With a Set of Old Files 246
A2.2.3 Descriptions of ISM Commands for DOMODEL Program 248
A2.3 The DOCLUS Command 250
A2.3.1 Illustrating the Use of ISM Through an Example (The DOCLUS Command) 252
A2.3.2 Using the DOCLUS Program With a Set of Old Files 258
A2.4 The DOPRIOR Command 260
A2.4.1 Illustrating the Use of ISM Through an Example (The DOPRIOR Command) 261
A2.4.2 Using the DOPRIOR Program With a Set of Old Files 268
A2.5 Problem/Solution (Resolution Structure) ISM Software 270
A2.5.1 Example 271
A2.5.2 Another Possibility 273
NOTES 274
Study Questions 274
APPENDIX 3 GROUP FACILITATION 275
A3.1 The Nature of Group Activity Involving Complex Issues 276
A3.2 The Potential Role of Science in Resolving Complex Issues 277
A3.3 How Interactive Management Relates to the Difficulties 278
A3.4 Prototypes of Bad Facilitation 284
A3.5 Becoming an IM Facilitator 286
A3.5.1 Changing the Pure Tekkie 286
A3.5.2 Changing the Pure Behaviorist 287
A3.5.3 Changing the Pure Systems Thinker 288
A3.5.4 Changing the Action Oriented Manager 289
A3.5.5 Changing the Improviser 290
A3.6 Conclusion 290
REFERENCES 291
Study Questions 293
APPENDIX 4 CASE STUDY: DEFINITION OF ANALYTICAL
POWERTRAIN 295
A4.1 Generating and Clarifying the Problem Statements 295
A4.2 Placing the Problem Statements in Categories 295
X
A4.3 Structuring a Subset of the Problems 302
A4.3.1 Composite Problem Ranking 302
A4.3.2 Composite Category Ranking 302
A4.3.3 Structuring the Problematique 304
A4.3.4 Overlaying the Problematique With Problem Categories 304
A4.4 Interpretation of the Problematique 307
A4.4.1 Position Score for Problems and Problem Categories 307
A4.4.2 Antecedent and Succedent Scores for Problems and Problem Categories 307
A4.4.3 Activity Score for a Category 309
A4.4.4 Net Antecedent/Succedent Score 309
A4.4.5 Net Score 309
A4.4.6 Using Two Scores for Interpretation 309
A4.5 Specific Interpretations from Table A4.2 309
A4.5.1 D. Incomplete Scoping/Planning 309
A4.5.2 C. Misperceptions About Technology 309
A4.5.3 B. Lack of Readiness for Technology 310
A4.5.4 Other Interpretations 310
APPENDIX 5 QUALIFIED IM PRACTITIONERS 311
APPENDIX 6 THE IM WORKSHOP PLAN 315
A6.1 Checklist for IM Workshop Plan 315
A6.2 Outline of IM Workshop Plan 317
INDEX TO TOPICS 319
INDEX TO ORGANIZATIONS 329
INDEX TO NAMES 333
xi
List of Figures
13.1 Options Profile—Planning Phase for a Definition Outcome at Success Level 1 .... 158
13.2 Options Profile—Workshop Phase for a Definition Outcome at Success Level 1 ... 161
13.3 Options Profile—Planning Phase for a Design of Alternatives Outcome 165
13.4 Options Profile—Workshop Phase for a Design of Alternatives Outcome 168
13.5 Options Profile—Planning Phase for a Choice of Alternatives Outcome 171
13.6 Options Profile—Workshop Phase for a Choice of Alternatives Outcome 174
A4.1 Problematique for Analytical Powertrain 305
A4.2 Problematique for Analytical Powertrain (with Categories) 306
List of Tables
1.1 Some Applications of Interactive Management 5
7.1 Mean Values of Some NGT Process Parameters 89
7.2 Mean Values of Some ISM Process Parameters 92
9.1 Data on the Interpretive Structural Modeling Process 116
9.2 ISM Software Evaluation Standards 122
13.1 Summary Evaluation Form for Planning Phase 177
13.2 Summary Evaluation Form for Workshop Phase 178
14.1 Data on the Nominal Group Technique 191
14.2 Data on Interpretive Structural Modeling (ISM) 194
14.3 Older 7 QC Tools 209
14.4 Newer 7 M Tools [7MP Tools] 209
14.5 Qualitative Relational Diagrams from the Japanese Tool Box 210
A3.1 Four Case Types for Group Facilitation 275
A3.2 Difficulties and Means of Resolving Them 279
A3.3 Means of Resolving Related to Items of Difficulty 283
A4.1 Problem Field for Analytical Powertrain 296
A4.2 Voting on Problem Importance 303
A4.3 Structural Scoring Analysis of Problematique 308
xii
|
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| id | DE-604.BV010210764 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:48:31Z |
| institution | BVB |
| isbn | 0813824079 |
| language | English |
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| physical | XIV, 338 S. graph. Darst. |
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| spelling | Warfield, John N. 1925- Verfasser (DE-588)128309504 aut A handbook of interactive management by John N. Warfield and A. Roxana Cárdenas 2. ed. Ames Iowa State Univ. Press 1994 XIV, 338 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management gtt Interactive management System analysis System design Management (DE-588)4037278-9 gnd rswk-swf Dialogsystem (DE-588)4131632-0 gnd rswk-swf Management (DE-588)4037278-9 s Dialogsystem (DE-588)4131632-0 s DE-604 Cárdenas, Alda R. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006785342&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Warfield, John N. 1925- Cárdenas, Alda R. A handbook of interactive management Management gtt Interactive management System analysis System design Management (DE-588)4037278-9 gnd Dialogsystem (DE-588)4131632-0 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4131632-0 |
| title | A handbook of interactive management |
| title_auth | A handbook of interactive management |
| title_exact_search | A handbook of interactive management |
| title_full | A handbook of interactive management by John N. Warfield and A. Roxana Cárdenas |
| title_fullStr | A handbook of interactive management by John N. Warfield and A. Roxana Cárdenas |
| title_full_unstemmed | A handbook of interactive management by John N. Warfield and A. Roxana Cárdenas |
| title_short | A handbook of interactive management |
| title_sort | a handbook of interactive management |
| topic | Management gtt Interactive management System analysis System design Management (DE-588)4037278-9 gnd Dialogsystem (DE-588)4131632-0 gnd |
| topic_facet | Management Interactive management System analysis System design Dialogsystem |
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