Ticking bombs: defusing violence in the workplace
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, N.Y.
Irwin
1994
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIV, 273 S. graph. Darst. |
| ISBN: | 0786301899 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010208020 | ||
| 003 | DE-604 | ||
| 005 | 19950601 | ||
| 007 | t | ||
| 008 | 950601s1994 d||| |||| 00||| eng d | ||
| 020 | |a 0786301899 |9 0-7863-0189-9 | ||
| 035 | |a (OCoLC)29667823 | ||
| 035 | |a (DE-599)BVBBV010208020 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-384 | ||
| 050 | 0 | |a HF5549.5.E43 | |
| 082 | 0 | |a 658.3 |2 20 | |
| 084 | |a CW 3000 |0 (DE-625)19176: |2 rvk | ||
| 100 | 1 | |a Mantell, Michael |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Ticking bombs |b defusing violence in the workplace |c Michael Mantell with Steve Albrecht |
| 264 | 1 | |a New York, N.Y. |b Irwin |c 1994 | |
| 300 | |a XXIV, 273 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Criminalité en milieu de travail - Prévention | |
| 650 | 4 | |a Violence en milieu de travail - États-Unis | |
| 650 | 4 | |a Employee crimes |x Prevention | |
| 650 | 4 | |a Violence in the workplace |z United States | |
| 650 | 0 | 7 | |a Gewalt |0 (DE-588)4020832-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Arbeitsplatz |0 (DE-588)4002759-4 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 689 | 0 | 0 | |a Gewalt |0 (DE-588)4020832-1 |D s |
| 689 | 0 | 1 | |a Arbeitsplatz |0 (DE-588)4002759-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Albrecht, Steve |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006782992&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006782992 | ||
Datensatz im Suchindex
| _version_ | 1804124614173917184 |
|---|---|
| adam_text | Contents
Chapter One
WORKPLACE VIOLENCE: CAN YI HAPPEN
HERE? 1
The Myth of the Safe Workplace, 4
Defining Our Content, 5
The Role of the Media, 6
The Villain as Victim, 8
The Perception of Workplace Violence, 10
National Statistics—Startling and Incomplete, 11
Drug and Alcohol Abuse Parallels, 15
The Business Readership, 16
The Workplace Violence Spectrum, 18
The Normal Employee, 19
The Covert Employee, 19
The Fence Sitter, 20
The Overt Employee, 20
The Dangerous Employee, 20
•The Cost of Workplace Violence: Real and Hidden, 21
A Business Message for the Times, 23
Chapter Two
TOXIC WORLD, TOXIC WORKPLACE 25
Our Toxic Society, 25
The Self Esteem Gap: A Broken Bridge, 30
The Workplace as Provider, 31
The Factory as Family, 33
•The Loyalty Myth, 35
Intervention Strategies, 36
xx Contents
The Financial Impact of Nonlethal Workplace
Violence, 39
The Toxic Company and Toxic Bosses, 41
Chapter Three
WHY HIRE TROUBLE? SAFE HIRING
PRACTICES 46
Networking: Prequalifying Your Applicants, 49
Preemployment Screening, Testing, and Evaluation, 49
Application Review, 50
Background Check Criteria—The Critical Five, 52
Work History, 52
Military History, 52
Criminal History, 53
Credit History, 53
Driving Record, 54
Alphabet Soup: Labor Department Lessons, 55
Asking the Right Questions: Thinking like a
Psychologist, 56
Discovering Personality Disorders: Careful Questions
May Reveal Some Fatal Flaws, 60
What to Look for in Applicants with Potential
Personality Disorders, 60
Screening for Highly Paranoid Persons, 61
Screening for Antisocial Persons, 61
Screening for Borderline Personality People, 62
Rationalization Road Hazards, 62
The Luxury of the Multiple Interview, 65
Your Hiring Handbook: When in Doubt, Don t, 67
Trusting Your Gut Instincts, 68
The Myth of the Perfect Employee, 69
Chapter Four
CAUTION! DISGRUNTLED EMPLOYEE
AHEAD! 71
Cases and Incidents, 73
Contents wd
Reading the Signs, 78
Common Characteristics of Perpetrators of Violence in
the Workplace, 79
Early Warning Signs of Emotional Dysfunction, 89*
Chapter Five
PROBLEM EMPLOYEES, PROBLEM BEHAVIORS:
A CASE STUDY IN WORKPLACE HOMICIDE 93
The Robert Mack Interview, 93
End of Interview, 133
Chapter Six
SAFE DISCIPLINE 135
Whaf s Wrong with Traditional Discipline: A Difference
in Approaches, 137
Management by Movement, 140
Bad from the Start: The Wrong Approach to
Discipline, 142
Decide Who Should Discipline, 145
The Role of the Psychologist as a Pre or Postdiscipline
Consultant, 146
Disciplining the Discipliner: Coping with the Problem
Supervisor, 149
The Grote Harvey Model for Discipline without
Punishment, 151
Basic Work Performance Functions, 153
Gaining a Commitment to Change, 155
Following Through, 159
Chapter Seven
SAFE TERMINATION 161
The Meaning of My Job, 164
• Creating Safe Termination Procedures, 166
• Allowing a Terminated Employee to Return, 169
•Handling the Terminated Employee, 170
m The Termination Revenge Cycle, 172
1
xxii Contents
Terminating Problem Employees, 174
» The Psychologist s Role in Disturbed Employee
Terminations, 177
•The Ripple Effect of Any Termination, 179
Chapter Eight
PROTECTING YOUR ASSETS: HUMAN AND
OTHERWISE with a special contribution by Ira A.
Lipman, Chairman and President of Guardsmark,
Inc. 184
Your Security Force: Problems or Professionals? 184
Does the Company Have a Duty to Protect
Employees? 185
Good Rules to Live and Work By, 186
Psychological Clearances for Security Reasons, 191
A Security Professional s Response to Violence in the
Workplace by Ira Lipman, Chairman and President of
Guardsmark, Inc., 193
How to Pick the Right Security Company, 194
Personnel Selection, 197
Personnel Supervision, 198
Additional Services, 198
Why Proprietary Security Is Not the Answer, 199
The Role of the Security Director, 200
Security Basics, 200
Access Control, 200
Facility Design, 202
Personnel Management, 203
Supervisor Responsibilities, 203
Disciplinary Procedures, 204
Terminations, 204
Personal Security for Executives, 205
Prevention, 206
Preparation, 208
Threats Received by Phone, 209
Contents xxUl
Ransom Money, 210
How to Deal with the Press, 210
Bomb Threats, 212
Responding to a Bomb Threat, 214
Evacuating the Premises, 216
Searching the Premises, 216
Strikes, 217
Conclusion, 219
Chapter Nine
MANAGING CRITICAL WORKPLACE VIOLENCE
INCIDENTS 221
The Need for a Plan, 221
The First Step: Learn Stress Management
Beforehand, 226
The Second Step: Retaining the On Board
Psychologist, 228
Psychological Services on a Budget, 229
The Third Step: In Case of a Real Emergency
Break Glass and Remove Workplace Violence Action
Plan, 231
The Key Elements of Any Postworkplace Violence
Plan, 232
Workplace Violence Incident Checklist, 233
The Aftermath: Three Stages of Shock Following
Workplace Violence, 239
Stage One: Shock, Disbelief, and Denial, 240
Stage Two: A Cataclysm of Emotions, 240
Stage Three: Reconstruction of Equilibrium, 241
Chapter Ten
BACK TO BUSINESS: CAN IT BE DONE? 243
You Still Have to Buy Stamps, 243
The Correct Response to Emotional Trauma, 245
Crisis Leadership, 248
1
xxfr Contents
Restoring Confidence, 249
A Problem that Won t Go Away, 251
The Company as Policeman, 252
f Rethinking the Law Enforcement Response to Violence
in the Workplace, 256
*New Reports, Better Data, More Focus, 258
The Future of Violence in the Workplace, 261
Bibliography 264
Index 267
|
| any_adam_object | 1 |
| author | Mantell, Michael Albrecht, Steve |
| author_facet | Mantell, Michael Albrecht, Steve |
| author_role | aut aut |
| author_sort | Mantell, Michael |
| author_variant | m m mm s a sa |
| building | Verbundindex |
| bvnumber | BV010208020 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549.5.E43 |
| callnumber-search | HF5549.5.E43 |
| callnumber-sort | HF 45549.5 E43 |
| callnumber-subject | HF - Commerce |
| classification_rvk | CW 3000 |
| ctrlnum | (OCoLC)29667823 (DE-599)BVBBV010208020 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Psychologie Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01618nam a2200433 c 4500</leader><controlfield tag="001">BV010208020</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19950601 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950601s1994 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0786301899</subfield><subfield code="9">0-7863-0189-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)29667823</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010208020</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-384</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5549.5.E43</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">CW 3000</subfield><subfield code="0">(DE-625)19176:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Mantell, Michael</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Ticking bombs</subfield><subfield code="b">defusing violence in the workplace</subfield><subfield code="c">Michael Mantell with Steve Albrecht</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York, N.Y.</subfield><subfield code="b">Irwin</subfield><subfield code="c">1994</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIV, 273 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Criminalité en milieu de travail - Prévention</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Violence en milieu de travail - États-Unis</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Employee crimes</subfield><subfield code="x">Prevention</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Violence in the workplace</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Gewalt</subfield><subfield code="0">(DE-588)4020832-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Arbeitsplatz</subfield><subfield code="0">(DE-588)4002759-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Gewalt</subfield><subfield code="0">(DE-588)4020832-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Arbeitsplatz</subfield><subfield code="0">(DE-588)4002759-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Albrecht, Steve</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006782992&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006782992</subfield></datafield></record></collection> |
| geographic | USA |
| geographic_facet | USA |
| id | DE-604.BV010208020 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:48:28Z |
| institution | BVB |
| isbn | 0786301899 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006782992 |
| oclc_num | 29667823 |
| open_access_boolean | |
| owner | DE-384 |
| owner_facet | DE-384 |
| physical | XXIV, 273 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Irwin |
| record_format | marc |
| spelling | Mantell, Michael Verfasser aut Ticking bombs defusing violence in the workplace Michael Mantell with Steve Albrecht New York, N.Y. Irwin 1994 XXIV, 273 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Criminalité en milieu de travail - Prévention Violence en milieu de travail - États-Unis Employee crimes Prevention Violence in the workplace United States Gewalt (DE-588)4020832-1 gnd rswk-swf Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf USA Gewalt (DE-588)4020832-1 s Arbeitsplatz (DE-588)4002759-4 s DE-604 Albrecht, Steve Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006782992&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Mantell, Michael Albrecht, Steve Ticking bombs defusing violence in the workplace Criminalité en milieu de travail - Prévention Violence en milieu de travail - États-Unis Employee crimes Prevention Violence in the workplace United States Gewalt (DE-588)4020832-1 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| subject_GND | (DE-588)4020832-1 (DE-588)4002759-4 |
| title | Ticking bombs defusing violence in the workplace |
| title_auth | Ticking bombs defusing violence in the workplace |
| title_exact_search | Ticking bombs defusing violence in the workplace |
| title_full | Ticking bombs defusing violence in the workplace Michael Mantell with Steve Albrecht |
| title_fullStr | Ticking bombs defusing violence in the workplace Michael Mantell with Steve Albrecht |
| title_full_unstemmed | Ticking bombs defusing violence in the workplace Michael Mantell with Steve Albrecht |
| title_short | Ticking bombs |
| title_sort | ticking bombs defusing violence in the workplace |
| title_sub | defusing violence in the workplace |
| topic | Criminalité en milieu de travail - Prévention Violence en milieu de travail - États-Unis Employee crimes Prevention Violence in the workplace United States Gewalt (DE-588)4020832-1 gnd Arbeitsplatz (DE-588)4002759-4 gnd |
| topic_facet | Criminalité en milieu de travail - Prévention Violence en milieu de travail - États-Unis Employee crimes Prevention Violence in the workplace United States Gewalt Arbeitsplatz USA |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006782992&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT mantellmichael tickingbombsdefusingviolenceintheworkplace AT albrechtsteve tickingbombsdefusingviolenceintheworkplace |