On great service: a framework for action
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Free Press
1995
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 292 S. graph. Darst. |
| ISBN: | 0029185556 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Acknowledgments vii
Author s Note xi
Chapter 1. A Framework for Great Service 1
Chapter 2. Nurture Service Leadership 7
Chapter 3. Build a Service Quality Information System 32
Chapter 4. Create a Service Strategy 62
Chapter 5. Commit to the Principles of Great Service 78
Chapter 6. Organize for Great Service 121
Chapter 7. Embrace Technology 144
Chapter 8. Compete for Talent 166
Chapter 9. Develop Service Skills and Knowledge 187
Chapter 10. Empower Servers to Serve 208
Chapter 11. Work at Teamwork 224
Chapter 12. Measure Performance, Reward Excellence 242
Chapter 13. The Artistry of Great Service 264
Notes 271
Index 283
V
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| spelling | Berry, Leonard L. Verfasser aut On great service a framework for action Leonard L. Berry New York u.a. Free Press 1995 XI, 292 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kundendienst (DE-588)4135134-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Kundendienst (DE-588)4135134-4 s Qualitätskontrolle (DE-588)4047968-7 s DE-604 USA (DE-588)4078704-7 g Management (DE-588)4037278-9 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006780515&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | On great service a framework for action |
| title_auth | On great service a framework for action |
| title_exact_search | On great service a framework for action |
| title_full | On great service a framework for action Leonard L. Berry |
| title_fullStr | On great service a framework for action Leonard L. Berry |
| title_full_unstemmed | On great service a framework for action Leonard L. Berry |
| title_short | On great service |
| title_sort | on great service a framework for action |
| title_sub | a framework for action |
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