Expertise and innovation: information technology strategies in the financial services sector
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Oxford
Clarendon Press
1994
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 334 S. graph. Darst. |
| ISBN: | 0198289049 |
Internformat
MARC
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| 650 | 4 | |a Financial services industry |x Data processing | |
| 650 | 4 | |a Financial services industry |x Technological innovations | |
| 650 | 4 | |a Financial services industry |z Great Britain |x Data processing | |
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Datensatz im Suchindex
| _version_ | 1804124605312401408 |
|---|---|
| adam_text | Contents
List of Figures x
List of Tables x
Abbreviations xi
1 EXPERTISE AND INNOVATION 1
Introduction 1
Strategy 9
Technology 14
Expertise 19
Structure of the Book 23
2 CONTEXT AND METHODS OF THE STUDY 25
Retail Financial Services 26
Sectoral Change in the 1980s 34
Methodology 38
3 THE CASE STUDIES 43
Introduction and Review 43
Case 1: Bank of Scotland s CABINET project 47
Case 2: Royal Bank of Scotland and the Royline Corporate Cash
Management System 56
Case 3: Clydesdale Bank and the Telebank System of Home Banking 61
Case 4: Mutual Life and the Customer Care Project 67
Case 5: Home and Auto s Management Information System 75
Case 6: Premier Financial Services INDEX Package 80
Case 7: Bank of Scotland VISA Centre 85
PART I STRATEGY 95
4 THE NEGOTIATION OF THE SECTOR 99
Sectoral Structure and Competences 100
Social Networks and Knowledge Exchange 104
5 STRUCTURAL POSITION OF THE IS FUNCTION 112
Organizational Structure of Expertise 113
Structure of the IS Function 119
Control over the IS Function 123
The Managerial Claims of IS 127
6 STRATEGY AND INNOVATION 133
Project Scope 133
Political Interests 138
Structural Positioning 141
PART II TECHNOLOGY 149
7 INFORMATION TECHNOLOGY AND FINANCIAL SERVICES 151
Evolution of IT in the Sector 152
Current Trends in Technologies 156
Current Trends in Applications 161
Conclusion: Applications and Implementation 165
8 SOFTWARE DEVELOPMENT PRACTICES 168
The Management of Software Expertise 169
The Emergence of Software Engineering 170
Development Practices and the Case Material 179
Conclusion 187
9 IMPLEMENTATION AND INNOVATION 189
The Nature of Implementation 189
The Exploitation of Expertise 206
10 USER RELATIONS AND IT INTEGRATION 209
The Changing Role of Users 210
Integration Strategies and User Participation 214
Conclusion 225
PART III EXPERTISE 227
11 THE DIMENSIONS OF EXPERTISE 229
Expert Knowledge 232
Power and Expertise 237
The Tradeability of Expertise 240
Managing Expertise in Financial Service Firms 243
12 IT CAREERS: ORGANIZATIONAL AND OCCUPATIONAL
STRATEGIES 247
Introduction 247
MSD and the CABINET Project 252
Survey Findings 258
IT Skilled Careers 268
13 THE ECONOMY OF IS EXPERTISE 278
Black boxing and the Commodification of IT 280
Collaborative Development in the Case Firms 285
Provision by Markets and Hierarchies 290
14 CONCLUSIONS 297
Introduction 297
Strategy and the Sectoral Context 300
Technology and Expertise 305
The Management of Expertise 308
REFERENCES 315
INDEX 327
List of Figures
1.1 The Management of Expertise 5
3.1 The Case Firms and Projects 43
5.1 Composition of Executive and Non Executive Boards 116
5.2 Structural Arrangements for IS 122
5.3 Managerial Representation of IS in Scottish Banks 129
8.1 The Major Phases of SSADM 173
8.2 The Waterfall Life Cycle 175
9.1 Roles and Functions in Entrepreneurial Networks 200
10.1 Strategies for Meeting User Needs 216
12.1 Winstanley s Model of Labour Market Power 249
12.2 Managerial Structure of Management Services Division 254
12.3 Expert Groups Involved in Project Development 262
12.4 Form and Range of Skills Deployed by MSD Staff 264
12.5 Network and Specialization Strategies 266
12.6 Promotion Pattern in MSD 1988 90 274
13.1 The Package Paradox 285
List of Tables
12.1 Management Services Division grading structure 1984—1988 252
12.2 Management Services Division male and female employment
by grade 1988 253
13.1 In house development of software 282
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| id | DE-604.BV010199479 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:48:19Z |
| institution | BVB |
| isbn | 0198289049 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006777969 |
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| physical | XII, 334 S. graph. Darst. |
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| spelling | Expertise and innovation information technology strategies in the financial services sector Robin Fincham ... Oxford Clarendon Press 1994 XII, 334 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Financiële instellingen gtt Informatietechnologie gtt Datenverarbeitung Expert systems (Computer science) Financial services industry Data processing Financial services industry Technological innovations Financial services industry Great Britain Data processing Finanzdienstleistung (DE-588)4212226-0 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Finanzberatung (DE-588)4154409-2 gnd rswk-swf Großbritannien Finanzberatung (DE-588)4154409-2 s Datenverarbeitung (DE-588)4011152-0 s DE-604 Informationstechnik (DE-588)4026926-7 s Dienstleistungssektor (DE-588)4012183-5 s Finanzdienstleistung (DE-588)4212226-0 s Fincham, Robin Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006777969&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Expertise and innovation information technology strategies in the financial services sector Financiële instellingen gtt Informatietechnologie gtt Datenverarbeitung Expert systems (Computer science) Financial services industry Data processing Financial services industry Technological innovations Financial services industry Great Britain Data processing Finanzdienstleistung (DE-588)4212226-0 gnd Datenverarbeitung (DE-588)4011152-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Informationstechnik (DE-588)4026926-7 gnd Finanzberatung (DE-588)4154409-2 gnd |
| subject_GND | (DE-588)4212226-0 (DE-588)4011152-0 (DE-588)4012183-5 (DE-588)4026926-7 (DE-588)4154409-2 |
| title | Expertise and innovation information technology strategies in the financial services sector |
| title_auth | Expertise and innovation information technology strategies in the financial services sector |
| title_exact_search | Expertise and innovation information technology strategies in the financial services sector |
| title_full | Expertise and innovation information technology strategies in the financial services sector Robin Fincham ... |
| title_fullStr | Expertise and innovation information technology strategies in the financial services sector Robin Fincham ... |
| title_full_unstemmed | Expertise and innovation information technology strategies in the financial services sector Robin Fincham ... |
| title_short | Expertise and innovation |
| title_sort | expertise and innovation information technology strategies in the financial services sector |
| title_sub | information technology strategies in the financial services sector |
| topic | Financiële instellingen gtt Informatietechnologie gtt Datenverarbeitung Expert systems (Computer science) Financial services industry Data processing Financial services industry Technological innovations Financial services industry Great Britain Data processing Finanzdienstleistung (DE-588)4212226-0 gnd Datenverarbeitung (DE-588)4011152-0 gnd Dienstleistungssektor (DE-588)4012183-5 gnd Informationstechnik (DE-588)4026926-7 gnd Finanzberatung (DE-588)4154409-2 gnd |
| topic_facet | Financiële instellingen Informatietechnologie Datenverarbeitung Expert systems (Computer science) Financial services industry Data processing Financial services industry Technological innovations Financial services industry Great Britain Data processing Finanzdienstleistung Dienstleistungssektor Informationstechnik Finanzberatung Großbritannien |
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