Holdings: Quality on trial :: THWS Bibkatalog

Quality on trial: bringing bottom line accountability to the quality effort

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Bibliographic Details
Main Authors:	Howe, Roger J. (Author), Gaeddert, Dee (Author), Howe, Maynard Alfred (Author)
Format:	Book
Language:	English
Published:	New York u.a. McGraw-Hill 1995
Edition:	2. ed.
Subjects:	Consumentenonderzoek Kwaliteitszorg Organisatieverandering Consumer satisfaction Organizational change Total quality management Qualitätsmanagement
Online Access:	Inhaltsverzeichnis
Physical Description:	XV, 163 S. Ill., graph. Darst.
ISBN:	0070305838

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MARC


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245	1	0	\|a Quality on trial \|b bringing bottom line accountability to the quality effort \|c Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe
250			\|a 2. ed.
264		1	\|a New York u.a. \|b McGraw-Hill \|c 1995
300			\|a XV, 163 S. \|b Ill., graph. Darst.
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650		7	\|a Organisatieverandering \|2 gtt
650		4	\|a Consumer satisfaction
650		4	\|a Organizational change
650		4	\|a Total quality management
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999			\|a oai:aleph.bib-bvb.de:BVB01-006758760

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adam_text	Contents Dedication vii Introduction to the Second Edition ix Foreword: Organized Abandonment xiii 1. Does Quality Pay? The Jury Is Out 1 2. Why Quality Initiatives Fail: The Evidence 13 3. A Failure to Communicate 27 4. The Visionary Focus 43 5. Moving Beyond Customer Satisfaction 55 6. The Quality Review Process: Managing Customer Relationships . . 71 7. TALK2: Tapping Employee Expertise 93 8. The Supplier Review Process 103 9. Does Quality Pay? Look for Business Results 113 10. Achieving Integration 129 11. Throwing Down the Gauntlet of Change 141 Acknowledgments 157 Index 159
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author	Howe, Roger J. Gaeddert, Dee Howe, Maynard Alfred
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illustrated	Illustrated
indexdate	2024-07-09T17:47:49Z
institution	BVB
isbn	0070305838
language	English
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oclc_num	31375707
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owner	DE-824 DE-384
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physical	XV, 163 S. Ill., graph. Darst.
publishDate	1995
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publishDateSort	1995
publisher	McGraw-Hill
record_format	marc
spelling	Howe, Roger J. Verfasser aut Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe 2. ed. New York u.a. McGraw-Hill 1995 XV, 163 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Gaeddert, Dee Verfasser aut Howe, Maynard Alfred Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Howe, Roger J. Gaeddert, Dee Howe, Maynard Alfred Quality on trial bringing bottom line accountability to the quality effort Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd
subject_GND	(DE-588)4219057-5
title	Quality on trial bringing bottom line accountability to the quality effort
title_auth	Quality on trial bringing bottom line accountability to the quality effort
title_exact_search	Quality on trial bringing bottom line accountability to the quality effort
title_full	Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe
title_fullStr	Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe
title_full_unstemmed	Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe
title_short	Quality on trial
title_sort	quality on trial bringing bottom line accountability to the quality effort
title_sub	bringing bottom line accountability to the quality effort
topic	Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd
topic_facet	Consumentenonderzoek Kwaliteitszorg Organisatieverandering Consumer satisfaction Organizational change Total quality management Qualitätsmanagement
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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