Quality on trial: bringing bottom line accountability to the quality effort
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
McGraw-Hill
1995
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 163 S. Ill., graph. Darst. |
| ISBN: | 0070305838 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010176021 | ||
| 003 | DE-604 | ||
| 005 | 20180604 | ||
| 007 | t | ||
| 008 | 950510s1995 ad|| |||| 00||| engod | ||
| 020 | |a 0070305838 |9 0-07-030583-8 | ||
| 035 | |a (OCoLC)31375707 | ||
| 035 | |a (DE-599)BVBBV010176021 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-824 |a DE-384 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.4 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Howe, Roger J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality on trial |b bringing bottom line accountability to the quality effort |c Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a New York u.a. |b McGraw-Hill |c 1995 | |
| 300 | |a XV, 163 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Consumentenonderzoek |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Organisatieverandering |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Organizational change | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Gaeddert, Dee |e Verfasser |4 aut | |
| 700 | 1 | |a Howe, Maynard Alfred |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006758760 | ||
Datensatz im Suchindex
| _version_ | 1804124573328736257 |
|---|---|
| adam_text | Contents
Dedication vii
Introduction to the Second Edition ix
Foreword: Organized Abandonment xiii
1. Does Quality Pay? The Jury Is Out 1
2. Why Quality Initiatives Fail: The Evidence 13
3. A Failure to Communicate 27
4. The Visionary Focus 43
5. Moving Beyond Customer Satisfaction 55
6. The Quality Review Process: Managing Customer Relationships . . 71
7. TALK2: Tapping Employee Expertise 93
8. The Supplier Review Process 103
9. Does Quality Pay? Look for Business Results 113
10. Achieving Integration 129
11. Throwing Down the Gauntlet of Change 141
Acknowledgments 157
Index 159
|
| any_adam_object | 1 |
| author | Howe, Roger J. Gaeddert, Dee Howe, Maynard Alfred |
| author_facet | Howe, Roger J. Gaeddert, Dee Howe, Maynard Alfred |
| author_role | aut aut aut |
| author_sort | Howe, Roger J. |
| author_variant | r j h rj rjh d g dg m a h ma mah |
| building | Verbundindex |
| bvnumber | BV010176021 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)31375707 (DE-599)BVBBV010176021 |
| dewey-full | 658.4 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4 |
| dewey-search | 658.4 |
| dewey-sort | 3658.4 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01647nam a2200445 c 4500</leader><controlfield tag="001">BV010176021</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20180604 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950510s1995 ad|| |||| 00||| engod</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0070305838</subfield><subfield code="9">0-07-030583-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)31375707</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010176021</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-824</subfield><subfield code="a">DE-384</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Howe, Roger J.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Quality on trial</subfield><subfield code="b">bringing bottom line accountability to the quality effort</subfield><subfield code="c">Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York u.a.</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 163 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Consumentenonderzoek</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatieverandering</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational change</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Gaeddert, Dee</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Howe, Maynard Alfred</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006758760</subfield></datafield></record></collection> |
| id | DE-604.BV010176021 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:47:49Z |
| institution | BVB |
| isbn | 0070305838 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006758760 |
| oclc_num | 31375707 |
| open_access_boolean | |
| owner | DE-824 DE-384 |
| owner_facet | DE-824 DE-384 |
| physical | XV, 163 S. Ill., graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Howe, Roger J. Verfasser aut Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe 2. ed. New York u.a. McGraw-Hill 1995 XV, 163 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Gaeddert, Dee Verfasser aut Howe, Maynard Alfred Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Howe, Roger J. Gaeddert, Dee Howe, Maynard Alfred Quality on trial bringing bottom line accountability to the quality effort Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Quality on trial bringing bottom line accountability to the quality effort |
| title_auth | Quality on trial bringing bottom line accountability to the quality effort |
| title_exact_search | Quality on trial bringing bottom line accountability to the quality effort |
| title_full | Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe |
| title_fullStr | Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe |
| title_full_unstemmed | Quality on trial bringing bottom line accountability to the quality effort Roger J. Howe ; Dee Gaeddert ; Maynard A. Howe |
| title_short | Quality on trial |
| title_sort | quality on trial bringing bottom line accountability to the quality effort |
| title_sub | bringing bottom line accountability to the quality effort |
| topic | Consumentenonderzoek gtt Kwaliteitszorg gtt Organisatieverandering gtt Consumer satisfaction Organizational change Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Consumentenonderzoek Kwaliteitszorg Organisatieverandering Consumer satisfaction Organizational change Total quality management Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006758760&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT howerogerj qualityontrialbringingbottomlineaccountabilitytothequalityeffort AT gaeddertdee qualityontrialbringingbottomlineaccountabilitytothequalityeffort AT howemaynardalfred qualityontrialbringingbottomlineaccountabilitytothequalityeffort |