APA (7th ed.) Citation

Donovan, P., & Samler, T. (1994). Delighting customers: How to build a customer-driven organization (1. ed.). Chapman & Hall.

Chicago Style (17th ed.) Citation

Donovan, Peter, and Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. 1. ed. London u.a: Chapman & Hall, 1994.

MLA (9th ed.) Citation

Donovan, Peter, and Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. 1. ed. Chapman & Hall, 1994.