Delighting customers: how to build a customer-driven organization
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Chapman & Hall
1994
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Beschreibung: | XVI, 243 S. graph. Darst. |
| ISBN: | 0412610108 |
Internformat
MARC
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| 035 | |a (DE-599)BVBBV010065177 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-739 |a DE-824 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.812 |2 20 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Donovan, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Delighting customers |b how to build a customer-driven organization |c Peter Donovan ; Timothy Samler |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1994 | |
| 300 | |a XVI, 243 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Organisatiekunde |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Organizational change | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Samler, Timothy |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006678719 | ||
Datensatz im Suchindex
| _version_ | 1804124450761736192 |
|---|---|
| any_adam_object | |
| author | Donovan, Peter Samler, Timothy |
| author_facet | Donovan, Peter Samler, Timothy |
| author_role | aut aut |
| author_sort | Donovan, Peter |
| author_variant | p d pd t s ts |
| building | Verbundindex |
| bvnumber | BV010065177 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)31892627 (DE-599)BVBBV010065177 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| id | DE-604.BV010065177 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:45:52Z |
| institution | BVB |
| isbn | 0412610108 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006678719 |
| oclc_num | 31892627 |
| open_access_boolean | |
| owner | DE-739 DE-824 |
| owner_facet | DE-739 DE-824 |
| physical | XVI, 243 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Chapman & Hall |
| record_format | marc |
| spelling | Donovan, Peter Verfasser aut Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler 1. ed. London u.a. Chapman & Hall 1994 XVI, 243 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 Samler, Timothy Verfasser aut |
| spellingShingle | Donovan, Peter Samler, Timothy Delighting customers how to build a customer-driven organization Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Delighting customers how to build a customer-driven organization |
| title_auth | Delighting customers how to build a customer-driven organization |
| title_exact_search | Delighting customers how to build a customer-driven organization |
| title_full | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_fullStr | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_full_unstemmed | Delighting customers how to build a customer-driven organization Peter Donovan ; Timothy Samler |
| title_short | Delighting customers |
| title_sort | delighting customers how to build a customer driven organization |
| title_sub | how to build a customer-driven organization |
| topic | Klantgerichtheid gtt Organisatiekunde gtt Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Klantgerichtheid Organisatiekunde Consumer satisfaction Customer relations Customer services Organizational change Kundenmanagement |
| work_keys_str_mv | AT donovanpeter delightingcustomershowtobuildacustomerdrivenorganization AT samlertimothy delightingcustomershowtobuildacustomerdrivenorganization |