APA-Zitierstil (7. Ausg.)

Donovan, P., & Samler, T. (1994). Delighting customers: How to build a customer-driven organization (1. ed.). Chapman & Hall.

Chicago-Zitierstil (17. Ausg.)

Donovan, Peter, und Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. 1. ed. London u.a: Chapman & Hall, 1994.

MLA-Zitierstil (9. Ausg.)

Donovan, Peter, und Timothy Samler. Delighting Customers: How to Build a Customer-driven Organization. 1. ed. Chapman & Hall, 1994.