Management of quality: strategies to improve quality and the bottom line
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press u.a.
1994
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 163 S. Ill., graph. Darst. |
| ISBN: | 1556239246 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
INTRODUCTION 1
PART1
QUALITY MANAGEMENT TODAY IN A STATE OF TRANSITION
CHAPTER 1 THE TREND TOWARD COMPANYWIDE
QUALITY SYSTEMS 5
The Challenge, 6
Entrepreneurship, 8
The Work Process, 10
Process Evaluation, 12
Process Management and Improvement, 13
Summary, 16
CHAPTER 2 THE RESPONSIBILITIES FOR QUALITY 17
The Meaning of Quality, 17
Quality Standards, 19
Functional Responsibilities for Quality, 19
The Marketing Function, 21
New or Improved Product/Service Development, 27
Production Planning and Execution, 32
The Purchasing Function, 33
The Finance Function, 35
Other Functions, 38
Summary, 39
x Contents
CHAPTER 3 THE CRITICAL ROLE OF HUMAN RELATIONS 42
Common Pitfalls for Management, 42
The Crucial Role of People, 44
Resolving Human Relations Conflicts, 46
Summary, 48
CHAPTER 4 QUALITY IMPROVEMENT APPROACHES
IN THE SERVICE SECTOR 49
Service Company Differences, 49
Defining Quality in Service Businesses, 51
A Quality Strategy for Service Organizations, 53
Quality Planning for Service Industries, 54
Creating a Customer Centered Culture for Service Quality, 58
Quality Plan Development: A Step toward Customer
Enthusiasm, 60
Summary, 63
PART 1—CONCLUSION 64
PART 2
QUALITY MANAGEMENT TOMORROW:
THE IDEAL MANAGEMENT SYSTEM
CHAPTER 5 TOTAL QUALITY MANAGEMENT—THE ULTIMATE
ADAGE FOR QUALITY 71
Continuous Quality Improvement, 71
Summary, 75
CHAPTER 6 THE CENTRAL IDEA OF QUALITY IMPROVEMENT 76
Personal Responsibility for Quality, 76
The Central Quality System, 79
Communications, 81
Quality Education, 83
Recognition, 86
The Improvement Process, 88
The Need for Quality Systems, 99
Summary, 101
CHAPTER 7 PERSONAL GUIDELINES FOR THE JOURNEY 104
Demonstrate Leadership, 105
Build Awareness, 106
Open and Maintain Lines of Communication, 108
Contents xi
Create a Constancy of Purpose, 108
Focus on the Customer, 110
Develop Teamwork, 111
Provide Support, Training, and Education, 113
Build Trust and Respect, 115
Make Continuous Improvement a Way of Life, 116
Continuously Improve All Processes, 119
Expand the TQM Culture to Suppliers, 121
Summary, 123
CHAPTER 8 THE TREND TOWARD MANAGEMENT EXCELLENCE 125
The Principles of Management Excellence, 126
Knowledge, 127
Management Strength, 127
Demand for Performance, 128
Creativity, 129
Loyalty, 129
Willingness, 130
Summary, 130
PART 2—CONCLUSION 132
PART 3
IMPLEMENTING AND SUSTAINING THE
IMPROVEMENT PROCESS
CHAPTER 9 PREPARING FOR IMPLEMENTATION 137
Precautions, 137
Getting Started, 139
Being Aware of False Impressions and Clear Signals, 141
The Quality Council, 142
The Role of the Quality Professional, 144
CHAPTER 10 SUSTAINING QUALITY IMPROVEMENT PROGRESS 149
Revisiting the Components of the System, 149
Specific Sustaining Efforts, 150
PART 3—CONCLUSION 152
OVERALL CONCLUSION I53
ENDNOTES I55
INDEX 159
|
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| spelling | Hagan, Jack Verfasser aut Management of quality strategies to improve quality and the bottom line Jack Hagan Milwaukee, Wis. ASQC Quality Press u.a. 1994 XI, 163 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Industrial management Quality control Industriebetrieb (DE-588)4026813-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Qualitätsmanagement (DE-588)4219057-5 s Industriebetrieb (DE-588)4026813-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006648206&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hagan, Jack Management of quality strategies to improve quality and the bottom line Kwaliteitszorg gtt Industrial management Quality control Industriebetrieb (DE-588)4026813-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4026813-5 (DE-588)4219057-5 (DE-588)4078704-7 |
| title | Management of quality strategies to improve quality and the bottom line |
| title_auth | Management of quality strategies to improve quality and the bottom line |
| title_exact_search | Management of quality strategies to improve quality and the bottom line |
| title_full | Management of quality strategies to improve quality and the bottom line Jack Hagan |
| title_fullStr | Management of quality strategies to improve quality and the bottom line Jack Hagan |
| title_full_unstemmed | Management of quality strategies to improve quality and the bottom line Jack Hagan |
| title_short | Management of quality |
| title_sort | management of quality strategies to improve quality and the bottom line |
| title_sub | strategies to improve quality and the bottom line |
| topic | Kwaliteitszorg gtt Industrial management Quality control Industriebetrieb (DE-588)4026813-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
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