Hotel guest satisfaction: measurement and implications
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
München
FGM-Verl.
1995
|
| Schriftenreihe: | [Schwerpunkt Marketing / Arbeitspapiere]
60 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 21 - 35 |
| Beschreibung: | 35 S. graph. Darst. |
| ISBN: | 392195360X |
Internformat
MARC
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| 264 | 1 | |a München |b FGM-Verl. |c 1995 | |
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Datensatz im Suchindex
| _version_ | 1804124393785262080 |
|---|---|
| adam_text | Table of Contents
1. Benefits of Customer Satisfaction 1
2. Quality Dimensions 2
3. Evaluation Approaches 6
3.1 Critical Incident Technique 6
3.2 Attribution based Measurement 8
4. Measurement Limitations 14
5. Measurement and Management Suggestions 16
6. Outlook 20
References 21
|
| any_adam_object | 1 |
| author | Meyer, Anton 1955- Westerbarkey, Peter |
| author_GND | (DE-588)115875573 |
| author_facet | Meyer, Anton 1955- Westerbarkey, Peter |
| author_role | aut aut |
| author_sort | Meyer, Anton 1955- |
| author_variant | a m am p w pw |
| building | Verbundindex |
| bvnumber | BV010013352 |
| classification_rvk | QQ 946 QW 300 |
| ctrlnum | (OCoLC)75566832 (DE-599)BVBBV010013352 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010013352 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:44:57Z |
| institution | BVB |
| isbn | 392195360X |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006639883 |
| oclc_num | 75566832 |
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| owner_facet | DE-384 DE-12 DE-19 DE-BY-UBM DE-859 DE-M49 DE-BY-TUM |
| physical | 35 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | FGM-Verl. |
| record_format | marc |
| series2 | [Schwerpunkt Marketing / Arbeitspapiere] |
| spelling | Meyer, Anton 1955- Verfasser (DE-588)115875573 aut Hotel guest satisfaction measurement and implications Anton Meyer ; Peter Westerbarkey München FGM-Verl. 1995 35 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier [Schwerpunkt Marketing / Arbeitspapiere] 60 Literaturverz. S. 21 - 35 Hotelgewerbe (DE-588)4072636-8 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Hotel (DE-588)4025922-5 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Hotel (DE-588)4025922-5 s Marketing (DE-588)4037589-4 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Hotelgewerbe (DE-588)4072636-8 s Qualitätsmanagement (DE-588)4219057-5 s Westerbarkey, Peter Verfasser aut Arbeitspapiere] [Schwerpunkt Marketing 60 (DE-604)BV000896500 60 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006639883&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Meyer, Anton 1955- Westerbarkey, Peter Hotel guest satisfaction measurement and implications Hotelgewerbe (DE-588)4072636-8 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Hotel (DE-588)4025922-5 gnd Marketing (DE-588)4037589-4 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4072636-8 (DE-588)4219057-5 (DE-588)4025922-5 (DE-588)4037589-4 (DE-588)4129147-5 |
| title | Hotel guest satisfaction measurement and implications |
| title_auth | Hotel guest satisfaction measurement and implications |
| title_exact_search | Hotel guest satisfaction measurement and implications |
| title_full | Hotel guest satisfaction measurement and implications Anton Meyer ; Peter Westerbarkey |
| title_fullStr | Hotel guest satisfaction measurement and implications Anton Meyer ; Peter Westerbarkey |
| title_full_unstemmed | Hotel guest satisfaction measurement and implications Anton Meyer ; Peter Westerbarkey |
| title_short | Hotel guest satisfaction |
| title_sort | hotel guest satisfaction measurement and implications |
| title_sub | measurement and implications |
| topic | Hotelgewerbe (DE-588)4072636-8 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Hotel (DE-588)4025922-5 gnd Marketing (DE-588)4037589-4 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Hotelgewerbe Qualitätsmanagement Hotel Marketing Verbraucherzufriedenheit |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006639883&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV000896500 |
| work_keys_str_mv | AT meyeranton hotelguestsatisfactionmeasurementandimplications AT westerbarkeypeter hotelguestsatisfactionmeasurementandimplications |