Customer care: implementing total quality in today's service-driven organisation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Kogan Page
1994
|
| Ausgabe: | rev. ed. |
| Schlagworte: | |
| Beschreibung: | 223 S. graph. Darst. |
| ISBN: | 074940535X |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010006614 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 950125s1994 d||| |||| 00||| eng d | ||
| 020 | |a 074940535X |9 0-7494-0535-X | ||
| 035 | |a (OCoLC)153882426 | ||
| 035 | |a (DE-599)BVBBV010006614 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-19 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.812 |2 20 | |
| 100 | 1 | |a Cook, Sarah |d 1974- |e Verfasser |0 (DE-588)14102139X |4 aut | |
| 245 | 1 | 0 | |a Customer care |b implementing total quality in today's service-driven organisation |c Sarah Cook |
| 250 | |a rev. ed. | ||
| 264 | 1 | |a London |b Kogan Page |c 1994 | |
| 300 | |a 223 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Total quality management | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006634045 | ||
Datensatz im Suchindex
| _version_ | 1804124384482295808 |
|---|---|
| any_adam_object | |
| author | Cook, Sarah 1974- |
| author_GND | (DE-588)14102139X |
| author_facet | Cook, Sarah 1974- |
| author_role | aut |
| author_sort | Cook, Sarah 1974- |
| author_variant | s c sc |
| building | Verbundindex |
| bvnumber | BV010006614 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)153882426 (DE-599)BVBBV010006614 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | rev. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00985nam a2200337 c 4500</leader><controlfield tag="001">BV010006614</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">950125s1994 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">074940535X</subfield><subfield code="9">0-7494-0535-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)153882426</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010006614</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-19</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">20</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Cook, Sarah</subfield><subfield code="d">1974-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)14102139X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer care</subfield><subfield code="b">implementing total quality in today's service-driven organisation</subfield><subfield code="c">Sarah Cook</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">rev. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Kogan Page</subfield><subfield code="c">1994</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">223 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006634045</subfield></datafield></record></collection> |
| id | DE-604.BV010006614 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:44:49Z |
| institution | BVB |
| isbn | 074940535X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006634045 |
| oclc_num | 153882426 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM |
| owner_facet | DE-19 DE-BY-UBM |
| physical | 223 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Kogan Page |
| record_format | marc |
| spelling | Cook, Sarah 1974- Verfasser (DE-588)14102139X aut Customer care implementing total quality in today's service-driven organisation Sarah Cook rev. ed. London Kogan Page 1994 223 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Customer services Total quality management |
| spellingShingle | Cook, Sarah 1974- Customer care implementing total quality in today's service-driven organisation Consumer satisfaction Customer relations Customer services Total quality management |
| title | Customer care implementing total quality in today's service-driven organisation |
| title_auth | Customer care implementing total quality in today's service-driven organisation |
| title_exact_search | Customer care implementing total quality in today's service-driven organisation |
| title_full | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_fullStr | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_full_unstemmed | Customer care implementing total quality in today's service-driven organisation Sarah Cook |
| title_short | Customer care |
| title_sort | customer care implementing total quality in today s service driven organisation |
| title_sub | implementing total quality in today's service-driven organisation |
| topic | Consumer satisfaction Customer relations Customer services Total quality management |
| topic_facet | Consumer satisfaction Customer relations Customer services Total quality management |
| work_keys_str_mv | AT cooksarah customercareimplementingtotalqualityintodaysservicedrivenorganisation |