Warranties: planning, analysis, and implementation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
McGraw-Hill
1994
|
| Schriftenreihe: | McGraw-Hill logistics series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 341 S. graph. Darst. |
| ISBN: | 0070075670 |
Internformat
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Datensatz im Suchindex
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| adam_text | Contents
Preface xi
Acknowledgments xiii
Introduction xv
Chapter 1. Foundations of Warranties 1
Warranty Assessment 1
Background 2
Definition 3
Criteria of a Good Warranty 4
The Measure of Goodness 5
Consumer, Commercial, and Government Warranties 5
Warranties in Merchandising 8
Profit/Loss Implications of Warranties 8
Chapter 2. Warranty Principles 11
Realities of Warranties 11
Warranty Functions 13
Assurance versus Incentive Warranties 14
Defects versus Failures 16
Types of Warranty Policies 16
Warranty Coverages 21
Warranty Remedies 21
Risk Issues 23
Reliability Considerations 26
The Warranty Process In the System Life Cycle 32
Chapter 3. Warranty Requirements 35
General Considerations 35
Express and Implied Warranties 35
Warranty Legislation 36
Warranty Structure 41
Examples of Representative Warranty Clauses 45
Contractor Strategy 53
Importance of Warranty Requirements 55
Chapter 4. Fixed Price Extended Duration Repair
Warranty: Reliability Improvement Warranty 57
General 57
Definition and Scope 58
Potential Benefits 59
Potential Risks 62
Potential Problem Areas 65
Application Criteria 66
RIW Case Study 67
Chapter 5. Performance Guarantees 69
Definition 69
Types 69
Advantages and Disadvantages 78
Criteria for Use 79
Examples 79
Chapter 6. Warranty Tradeoffs 87
General Considerations 87
Warranty Analysis Considerations 87
Tradeoff Issues 89
Tradeoff Process 95
Impact on Warranty Cost 98
Tradeoff Example 99
Chapter 7. Warranty Costing 105
Introduction 105
Warranty Analysis Process 105
Critical Costing Considerations 107
Warranty Cost Components 110
Benefits of Bottom Up Costing 114
Warranty Quotation Process 114
Establishment of Warranty Price (Quote) 127
Cautions 127
Chapter 8. Warranty Negotiating 133
General Considerations 133
Negotiation Process 133
Application 136
Cautions 137
Importance of Negotiations 137
Example 138
Chapter 9. Warranty Cost Effectiveness 143
General Considerations 143
Assessing the Value of Warranties 143
Requirements 144
Cost Effectiveness Analysis Concept 146
Cost Effectiveness Analysis Process 154
Warranty Waivers 162
Example 163
Chapter 10. Warranty Implementation and Administration 167
Staffing 167
Asset Tracking 168
Database Management 172
Repair Considerations 175
Reporting ISO
Lessons Learned 182
Chapter 11. Warranty Development 185
General Considerations 1 5
Government Development Activities 185
Contractor Development Activities 200
Joint Army Industry Warranty Working Group (JAIWWG) 205
Chapter 12. The Future of Warranties 209
Global Economic Outlook 209
Total Quality Emphasis 209
Survival Strategy 210
International Warranties 211
Bibliography 213
Appendix A. Magnuson Moss Warranty—Federal Trade
Commission Improvement Act 215
Appendix B. Title 10, Sec. 2403 United States Code 229
Appendix C. Defense Federal Acquisition Regulation
Supplement Subpart 246.7 233
Appendix D. Army Regulation 700 139 241
Appendix E. Secretary of the Navy Instruction 4330.17 271
Appendix F. Air Force Regulation 70 11 275
Appendix G. Marine Corps Order 4105.2 301
Appendix H. Government Accounting Office Report on DOD
Warranties 323
Appendix I. Warranty Checklists 327
Index 337
|
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| indexdate | 2024-07-09T17:44:12Z |
| institution | BVB |
| isbn | 0070075670 |
| language | English |
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| physical | XV, 341 S. graph. Darst. |
| publishDate | 1994 |
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| publisher | McGraw-Hill |
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| spelling | Brennan, James R. Verfasser aut Warranties planning, analysis, and implementation James R. Brennan New York u.a. McGraw-Hill 1994 XV, 341 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier McGraw-Hill logistics series Customer services United States Warranty United States Garantie (DE-588)4134174-0 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Garantie (DE-588)4134174-0 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006609601&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Brennan, James R. Warranties planning, analysis, and implementation Customer services United States Warranty United States Garantie (DE-588)4134174-0 gnd |
| subject_GND | (DE-588)4134174-0 (DE-588)4078704-7 |
| title | Warranties planning, analysis, and implementation |
| title_auth | Warranties planning, analysis, and implementation |
| title_exact_search | Warranties planning, analysis, and implementation |
| title_full | Warranties planning, analysis, and implementation James R. Brennan |
| title_fullStr | Warranties planning, analysis, and implementation James R. Brennan |
| title_full_unstemmed | Warranties planning, analysis, and implementation James R. Brennan |
| title_short | Warranties |
| title_sort | warranties planning analysis and implementation |
| title_sub | planning, analysis, and implementation |
| topic | Customer services United States Warranty United States Garantie (DE-588)4134174-0 gnd |
| topic_facet | Customer services United States Warranty United States Garantie USA |
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