Design issues in CSCW:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Springer
1994
|
| Schriftenreihe: | Computer supported cooperative work
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 321 S. Ill., graph. Darst. |
| ISBN: | 3540198105 0387198105 |
Internformat
MARC
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| 245 | 1 | 0 | |a Design issues in CSCW |c [BCS]. Duska Rosenberg ... (eds.) |
| 264 | 1 | |a London u.a. |b Springer |c 1994 | |
| 300 | |a XVII, 321 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Computer supported cooperative work | |
| 650 | 7 | |a Samenwerking |2 gtt | |
| 650 | 7 | |a Systeemontwerp |2 gtt | |
| 650 | 7 | |a Teamwork |2 gtt | |
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a System design | |
| 650 | 4 | |a Teams in the workplace -- Data processing | |
| 650 | 0 | 7 | |a Computer Supported Cooperative Work |0 (DE-588)4288972-8 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Rosenberg, Duska |e Sonstige |4 oth | |
| 710 | 2 | |a British Computer Society |e Sonstige |0 (DE-588)4454-4 |4 oth | |
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Datensatz im Suchindex
| _version_ | 1823676221722984448 |
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Contents
List of Contributors xv
1 Introduction
D. Rosenberg and C. Hutchison 1
2 Computer Supported Cooperative Work:
A Framework
A Da 9
3 Capturing Interactions: Requirements for CSCW
D. Murray and B. Hewitt 27
4 Situation Theory and the Design of Interactive
Information Systems
K.Devlin 61
5 Patterns of Language in Organizations: Implications
for CSCW
C. Hutchison 89
6 Coordination Issues in Tools for CSCW
R. Procter, A. McKinlay, R. Woodburn and
O. Masting 119
7 Software Engineering Design: A Paradigm Case of
Computer Supported Cooperative Working
C.Boldyreff 139
8 Where Are Designers? Styles of Design Practice,
Objects of Design and Views of Users in CSCW
M. Hales 151
9 Coping with Complexity and Interference: Design
Issues in Multimedia Conferencing Systems
M.A. Sasse, M.]. Handley and N.M. Ismail 179
10 The Role of Replication in the Development of
Remote CSCW Systems
S. Scrivener, S. Clark and N. Keen 197
11 Computer Supported Conflict Management in
Design Teams
M.Klein 209
12 ShareLib: A Toolkit for CSCW Applications
Programming Using X Windows
M. Winnett, R. Malyan and P. Barnwell 229
13 Adapting a Design History Editor for Concurrent
Engineering
D.fenkins 241
14 "Nouvelle Design": A Pragmatic Approach to CSCW
Systems Building
P.T. Hughes, M.E. Morris and T.A. Plant 271
References 293
Subject Index 309
Name Index 315
Contents
List of Contributors xv
1 Introduction
D, Rosenberg and C. Hutchison 1
2 Computer Supported Cooperative Work:
A Framework
A. Dix 9
2.1 Introduction 9
2.2 Cooperative Work 10
2.2.1 Cooperation 10
2.2.2 Work 11
2.2.3 Communication through the Artefact 13
2.2.4 Understanding: Soft and Hard Artefacts 14
2.2.5 Deixis 15
2.3 Computer Support: Communication 16
2.3.1 Computer Mediated Communication 16
2.3.2 Anti CMC 18
2.4 Computerized Artefacts of Work 19
2.5 Non Computerized Artefacts 21
2.5.1 Prosthesis 21
2.5.2 Implications for Design 22
2.5.3 Success Story: Bar Codes 25
2.6 Summary 25
3 Capturing Interactions: Requirements for CSCW
D. Murray and B. Hewitt 27
3.1 Design Issues for CSCW 27
3.1.1 The Life Cycle Framework 30
3.2 Ethnographic Study of Office Work 31
3.3 Case Study of a Technical Publications Unit 33
3.3.1 Organizational Description 35
3.3.2 Authors' Views on their Work 36
3.3.3 Life History of a Job 37
3.3.4 Job Conditions 39
3.3.5 Interaction Episodes 43
3.4 The Analysis 46
3.4.1 Strategy 46
3.4.2 Classification of Activities 46
3.5 Conclusions 55
3.5.1 What the Authors Want 55
3.5.2 What the Analysis Found 56
3.5.3 In Conclusion 58
4 Situation Theory and the Design of Interactive
Information Systems
K.Devlin 61
4.1 Introduction 61
4.2 Information 62
4.3 On Mathematics, Metaphor and Design 65
4.4 Situation Theory: A Review 69
4.5 Normative Constraints and Cognition 75
4.6 Information, Situations and Design 79
4.7 Multimedia and Multi User 81
4.8 The Role of Situation Theory 83
4.9 Conclusion 86
5 Patterns of Language in Organizations: Implications
for CSCW
C. Hutchison 89
5.1 Introduction 89
5.1.1 Aims 89
5.1.2 The Sopwith Case Study 91
5.2 Four Models of Linguistic Support for
Collaborative Work 93
5.2.1 Language and Information 93
5.2.2 Sociometric Analysis 95
5.2.3 Style Checkers: Form versus Content 102
5.2.4 Language and Reality: An Overview of Systemic
Functional Linguistics 105
5.2.5 Language, Information and Organizations 109
5.3 Conclusions 114
Appendix A 114
A.I The Message from Leyland 114
A.2 How the Sunday Times Rewrote It 115
Appendix B 116
B.I Alcatraz on the Third Floor or Communications
and Information Free of Time and Space
(CIFTS!) 116
6 Coordination Issues in Tools for CSCW
R. Procter, A. McKinlay, R. Woodburn and O. Masting 119
6.1 Introduction 119
6.2 Early Experiences with CSCW 120
6.3 Cognitive Issues in CSCW 121
6.4 Conversation Analysis 122
6.4.1 Turn Management in Conversations 123
6.4.2 An Example of Conversation Analysis 124
6.5 Coordination in CSCW 128
6.6 Studies of Turn Management in CSCW 131
6.7 Discussion 133
6.8 Concluding Remarks 135
Appendix A 136
A.I Annotated Bibliography 136
7 Software Engineering Design: A Paradigm Case of
Computer Supported Cooperative Working
C.Boldyreff 139
7.1 Introduction 139
7.1.1 What is Design Theory? 140
7.1.2 Is Design a Natural Phenomenon? 141
7.1.3 A View of Design from Cognitive Science 142
7.2 Use of Abstract Representations 143
7.2.1 Implications for Design Methods and Tool
Support 143
7.2.2 Philosophical Issues: Are they relevant? 144
7.2.3 The Role of Concepts in Structuring Knowledge. 145
7.3 The Design Frameworks Approach 145
7.4 An Approach to Design for Reuse 146
7.4.1 Considerations Regarding the Use of Frameworks
in Design 147
7.5 Conclusions 150
8 Where Are Designers? Styles of Design Practice,
Objects of Design and Views of Users in CSCW
M. Hales 151
8.1 Design as Technique, as Social Function and asPolitics. 153
8.2 Three Interpretations of the Significance of "Users" 155
8.3 Users as Clients: The "Specify and Deliver" Style 156
8.4 Users as Codesigners: The "Reflect
and Reinterpret" Style 158
8.5 Users as Actor Constructors: The
"Enable and Empower" Style 161
8.6 Where are Designers? The Geo
Economic "Location" Problem 165
8.7 Taking Design with Us 170
9 Coping with Complexity and Interference: Design
Issues in Multimedia Conferencing Systems
M.A. Sasse, M.J. Handley andN.M. Ismail 179
9.1 Introduction 179
9.2 The CAR Multimedia Conferencing System 180
9.3 Design Principles 182
9.3.1 WYSIWIS 183
9.3.2 Seamlessness 184
9.4 Design and Usability Issues 184
9.4.1 Screen Clutter 185
9.4.2 Unexpected Events 187
9.4.3 Notification of Events 187
9.4.4 Floor Control 189
9.4.5 Pointers 190
9.5 Discussion: Design Principles for
Multimedia Conferencing 192
9.6 Conclusions 194
10 The Role of Replication in the Development of
Remote CSCW Systems
S. Scrivener, S. Clark and N. Keen 197
10.1 Designing for the Future 197
10.1.1 The System Designer as Creative Problem
Solver 197
10.1.2 The Difficulty of Exchanging Creation for
Facilitation 198
10.1.3 Single User Product Innovation 198
10.2 Designing for the Present: Replication 199
10.3 An Experiment in Replication 200
10.3.1 The ROCOCO Station 201
10.3.2 User Interface 202
10.4 Evaluating the System 203
10.4.1 The LookingGlass 203
10.4.2 An Investigation of the LookingGlass in Use 205
10.5 Conclusion 207
11 Computer Supported Conflict Management in
Design Teams
M. Klein 209
11.1 The Challenge: Supporting
Collaboration in Design Groups 209
11.2 Contributions and Limitations of Existing Work 210
11.3 The Design Collaboration Support System 212
11.3.1 Describing Design Actions and Rationale 213
11.3.2 Detecting Conflicts 219
11.3.3 Resolving Conflicts 223
11.4 Evaluation and Future Work 225
12 ShareLib: A Toolkit for CSCW Applications
Programming Using X Windows
M. Winnett, R. Malyan and P. Barnwell 229
12.1 Introduction 229
12.2 Existing Applications 230
12.3 Other Similar Work 230
12.4 What Programming Support Should Provide 231
12.4.1 Features of CSCW 231
12.4.2 Tailorability 232
12.5 Design of ShareLib: Architecture 232
12.5.1 A New Level of Abstraction 232
12.5.2 Features and Tailorability Provided by the
CSCW Layer 234
12.6 Design of ShareLib: Implementation 235
12.6.1 The X Window System 235
12.6.2 ShareLib as a Layer above X Windows 236
12.7 Example Implementation: The Telepointer 237
12.7.1 Writing Xlib Applications 237
12.7.2 The Telepointer Type 237
12.7.3 Initializing the Telepointer 238
12.7.4 Processing Telepointer Events 239
12.7.5 Floor Control 239
12.7.6 Drawing the Telepointer Pixmap 239
12.8 Summary and Further Work 239
13 Adapting a Design History Editor for Concurrent
Engineering
D.Jenkins 241
13.1 Introduction 241
13.1.1 Motivation 241
13.1.2 Starting Point 242
13.1.3 Outline of the DHE Work 243
13.2 Design History Editor 247
13.2.1 Inherent Difficulties with Current Approaches. 247
13.2.2 Conventional Logbooks and Hypertext 248
13.2.3 The Impact of Prescription 249
13.3 User Requirements of the Design History Editor 250
13.3.1 Page Emulation 250
13.3.2 Representation of Finer Structure 251
13.3.3 The Lemma 256
13.4 Technology 262
13.4.1 The SMART Frame Server 263
13.4.2 The Blackboard Architecture 265
13.4.3 Managing Knowledge Assets 266
13.4.4 Khoros 267
13.5 Technology Transfer 267
13.6 Concluding Remarks 269
14 "Nouvelle Design": A Pragmatic Approach to CSCW
Systems Building
P.T. Hughes, M.E. Morris and T.A. Plant 271
14.1 Introduction 271
14.2 Background 272
14.3 Conversation Analysis 273
14.4 User Centred Design 275
14.5 Requirements Capture —* Structured Observation 278
14.5.1 Basic System Functionality 278
14.5.2 Prototyping 279
14.5.3 Evaluation 279
14.5.4 Subject Selection 282
14.5.6 Types of Data 282
14.6 System Specification —» Analyse Observations 284
14.6.1 Aims of Analysis Phase 284
14.6.2 Data Analysis 285
14.7 Build and Release * Review, Interpret, Modify 286
14.7.1 Aims of this Phase 286
14.8 Application of the Design Process 287
14.8.1 Programme 287
14.8.2 Evaluation 288
14.9 Summary and Conclusions 290
References 293
Subject Index 309
Name Index 315 |
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| indexdate | 2025-02-10T13:12:53Z |
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| isbn | 3540198105 0387198105 |
| language | English |
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| physical | XVII, 321 S. Ill., graph. Darst. |
| publishDate | 1994 |
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| series2 | Computer supported cooperative work |
| spelling | Design issues in CSCW [BCS]. Duska Rosenberg ... (eds.) London u.a. Springer 1994 XVII, 321 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Computer supported cooperative work Samenwerking gtt Systeemontwerp gtt Teamwork gtt Datenverarbeitung System design Teams in the workplace -- Data processing Computer Supported Cooperative Work (DE-588)4288972-8 gnd rswk-swf Computer Supported Cooperative Work (DE-588)4288972-8 s DE-604 Rosenberg, Duska Sonstige oth British Computer Society Sonstige (DE-588)4454-4 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006598910&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Design issues in CSCW Samenwerking gtt Systeemontwerp gtt Teamwork gtt Datenverarbeitung System design Teams in the workplace -- Data processing Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| subject_GND | (DE-588)4288972-8 |
| title | Design issues in CSCW |
| title_auth | Design issues in CSCW |
| title_exact_search | Design issues in CSCW |
| title_full | Design issues in CSCW [BCS]. Duska Rosenberg ... (eds.) |
| title_fullStr | Design issues in CSCW [BCS]. Duska Rosenberg ... (eds.) |
| title_full_unstemmed | Design issues in CSCW [BCS]. Duska Rosenberg ... (eds.) |
| title_short | Design issues in CSCW |
| title_sort | design issues in cscw |
| topic | Samenwerking gtt Systeemontwerp gtt Teamwork gtt Datenverarbeitung System design Teams in the workplace -- Data processing Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| topic_facet | Samenwerking Systeemontwerp Teamwork Datenverarbeitung System design Teams in the workplace -- Data processing Computer Supported Cooperative Work |
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