A diagnostic approach to organizational behavior:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston u.a.
Allyn and Bacon
1993
|
| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 752 S. graph. Darst. |
| ISBN: | 0205145205 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV009948433 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 941213s1993 d||| |||| 00||| eng d | ||
| 020 | |a 0205145205 |9 0-205-14520-5 | ||
| 035 | |a (OCoLC)25832422 | ||
| 035 | |a (DE-599)BVBBV009948433 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-384 |a DE-188 | ||
| 050 | 0 | |a HD58.7 | |
| 082 | 0 | |a 658.3 |2 20 | |
| 084 | |a CW 4500 |0 (DE-625)19178: |2 rvk | ||
| 100 | 1 | |a Gordon, Judith R. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a A diagnostic approach to organizational behavior |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Boston u.a. |b Allyn and Bacon |c 1993 | |
| 300 | |a XV, 752 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Organisatiegedrag |2 gtt | |
| 650 | 7 | |a Organisatieonderzoek |2 gtt | |
| 650 | 4 | |a Organizational behavior | |
| 650 | 0 | 7 | |a Organisationsforschung |0 (DE-588)4121431-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationspsychologie |0 (DE-588)4043786-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationsstruktur |0 (DE-588)4115464-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationssoziologie |0 (DE-588)4043788-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationsverhalten |0 (DE-588)4285859-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationsentwicklung |0 (DE-588)4126887-8 |2 gnd |9 rswk-swf |
| 655 | 7 | |8 1\p |0 (DE-588)4123623-3 |a Lehrbuch |2 gnd-content | |
| 689 | 0 | 0 | |a Organisationsverhalten |0 (DE-588)4285859-8 |D s |
| 689 | 0 | 1 | |a Organisationssoziologie |0 (DE-588)4043788-7 |D s |
| 689 | 0 | 2 | |a Organisationspsychologie |0 (DE-588)4043786-3 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Organisationsstruktur |0 (DE-588)4115464-2 |D s |
| 689 | 1 | |8 2\p |5 DE-604 | |
| 689 | 2 | 0 | |a Organisationsforschung |0 (DE-588)4121431-6 |D s |
| 689 | 2 | |8 3\p |5 DE-604 | |
| 689 | 3 | 0 | |a Organisationsentwicklung |0 (DE-588)4126887-8 |D s |
| 689 | 3 | |8 4\p |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006591485&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006591485 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 2\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 3\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
| 883 | 1 | |8 4\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804124317420617728 |
|---|---|
| adam_text | m
Preface xiii
PART I Introducing Organizational Behavior
Chapter 1 Setting the Stage 1 Acdon u
Learning Objectives 1 Applying the Diagnostic Approach 14
Organizational Behavior in the Advertising Structural Perspectives 15
Firm 2 Organizational Theory Prior to 1900 15
The Importance of Organizational Behavior to Man Scientific Management 16
agers 3 Classical School 17
Organizational Behavior Defined and Studied 4 Bureaucracy 17
Organizational Behavior and the Multicultural Work Behavio al Perspectives 18
Force 6 Human Relations School 19
Organizational Behavior as a Global Phenom Group Dynamics 19
enon 6 Decision Theory 19
The Diagnostic Approach 6 Leadership 20
Description 7 Integrative Perspectives 20
The Process of Description 8 Sociotechnical School 20
Methods of Data Collection 8 Systems Theory 21
Diagnosis 9 Contingency Theory 23
Research Methods 10 Organization of this Book 23
The Steps in Diagnosis 11 Summary 24
Prescription 12 Endnotes 25
Recommended Readings 26
PART H Diagnosing Individual Behavior
Chapter 2 Explaining Perception n
Attribution, LeSg and T DlStonions 3S
Attitude Fonnation8 ^ *£§£* *
Learning Objectives 29 Projection 36
The Performance Problem at Rock Hill Savings Self FulfiUing Prophecy 36
T.B;f 30 „ Dealing with Distortions 37
The Perception Process 31 Perception in a Global Environment 37
^ttentIon 31 The Attribution Process 38
Organization 34 The Steps in Attribution 38
Future Directions 35 Cross Cultural Attributions 39
iv
Contents • V
Attributional Biases 39 Professional Careers #5
Rectifying Attributional Problems 41 Implications for Managing 86
The Learning Process 41 Managing Work and Family Interactions 87
Behaviorist Approach 41 Family Issues 88
Cognitive Approach 43 Organizational Responses 89
Social Learning Approach 43 Individual Role Pressures 90
Managerial Implications of Learning 45 Role Conflict 92
Learning by a Multicultural Work Force 45 Role Overload 93
Developing Productive Attitudes 46 Role Ambiguity 93
Components of Attitudes 46 Dealing with Role Pressures 93
Attitudes in a Multicultural Work Force 47 Stress in Organizations 94
Managerial Implications of Attitude Forma Causes of Stress 94
tion 48 Dealing with Stress 95
Job Satisfaction 48 Managing Diversity in Organizations 95
Summary 48 Summary 98
Reading 2 1: Organizational Psychology in the Reading 3 1: Promoting Work/Family Balance:
Pursuit of the Happy/Productive Worker, by An Organization Change Approach, by Douglas T.
Barry Staw 49 Hall 99
Activities Activities
2 1: Facts and Inferences 56 3 1: Locus of Control Test 106
2 2: A Plus Aeronautics 57 3 2: Life Line Exercise 108
2 3: Carol Bevin 58 3 3: The Case of the Undecided
2 4: The Learning Model Instrument 61 Accountant 109
2 5: Assessing Attitudes toward Work 63 3 4: dNNJ Video: Inside Business—
2 6: Bill Creighton 64 Child Care 112
Concluding Comments 68 3 5: The Dual Career Couple Dilemma 113
Endnotes 69 3 6: Diagnosis of Stress 117
Recommended Readings 71 Concluding Comments 118
_,, _ _ ,. • i iir i n Endnotes 118
Chapter 3 Dealing with Work Force Recommended Readings m
Diversity 73
Learning Objectives 73 Chapter 4 Motivating and Rewarding
The Staffing Problem at Malvern General Hos r Individuals 123
pital 74
Ethnic Differences in the Diverse Work Learning Objectives 123
Force 75 Offering Employees Stock Options They Can t
Japanese 75 Refuse 124
Eastern Europeans 75 Needs Theories 125
Latin Americans 75 Maslow s Hierarchy of Needs 125
The Gender, Race, and Age Components of Alderfer s ERG Theory 127
Diversity 76 McClelland s Trichotomy of Needs 129
Women in the Workplace 76 Herzberg s Two Factor Theory 130
Race in the Workplace 76 Equity Theory 132
Older Workers 76 Determination of Equity 132
Diversity and Individual Differences 77 Reduction of Inequity 133
Personality 77 Determining Equity in the Workplace 134
Personal Development 80 Reinforcement Theory 135
Career Development for a Diverse Work Types of Reinforcement 135
Force 82 Reinforcement Schedules 137
Career Stages 82 Managing Reinforcement Problems 137
vi • Contents
Expectancy Theory 138 Using Incentives 146
The Earliest Formulation 139 Employee Ownership 146
The Multiple Outcome Formulation 139 Criteria of an Effective Reward System 147
The Intrinsic—Extrinsic Motivation Formula Summary 147
tion 140 Reading 4 1: A Contingency Theory of Pay,
Managerial Application 140 by Edward J. Harrick 148
Goal Setting Theory 141 Activities
Motivating a Multicultural and Multinational Work 4 1: Expectancy Questionnaire 152
Force 143 4 2: Goal Setting Exercise 154
Cross Cultural Needs Assessment 143 4 3: Feeling Stuck at Hyatt? Create a New Busi
Perceptions of Equity 143 ness 157
Effective Reinforcers and Rewards in a Global 4 4: Motivating Diversity in Middle and Top
Environment 143 Management 158
Cross Cultural Compensation 143 4 5: Educational Toys, Inc. 159
The Reward System: Applying Motivation Theories 4 6: Traveler Import Cars, Inc. 159
to Practice 144 Concluding Comments 163
The Wage Issue 144 Endnotes 164
Distributing Benefits 145 Recommended Readings 167
PART III Diagnosing Group Behavior
Chapter 5 Building Effective Work Teams Building an Effective Multicultural
and Culture 169 Team 199
T „, . . ,,„ Increasing Collaboration among Team Mem
Learning Objectives 169 100
Teamwork at Office Manufacturing, Inc. 170 _ .,..
The Cultural Context 171 Summary 200
Definition of Culture 171 Readty 5 1: In*pronn# the Performance of New
^ c~ . 7_, Product Teams, by Deborah Gladstein Ancona and
Components of Culture 171 _ . , „ . , ~ni
, K r i i 7c David Caldwell 201
The Team Culture 175 ....
Formation of Effective Teams 175 r , ». t. ¦ aixtj™
t, c r r ¦ r 7 7 5 1: Management Practices Also Need Pass
Reasons for Group Formation 177 ma
Group Attractiveness and Cohesion 178 _. P „, _ .„.
i v i rrir ¦ t i 7/i 5 2: The Reporter 206
Development of Effective Teams 179 _ , _, ? _ .,.
The Task Process Framework 179 f 3: Paper Tower Exercise 2i ?
The Organizational Socialization Ap 5~4: GrouP M/7e;tinS at the C0 ™ ^
proach i53 e A^^ J11 T
Cerent Thinking about Group J S: Acton Burnett, Inc. 2i2
Development i« 5 6: Team Behavior Analysis 218
The Underpinnings of Group Process 188 Concluding Comments 218
Goals 188 Endnotes 279
Norms 188 Recommended Readings 221
Roles 190
Structural Configuration 192 „, ^ . , .
Cultural Diversity and Team Effectiveness 793 Chapter 6 Analyzing and Improving
International and Multicultural Dimensions of Team Decision Making 223
Management 194 Learning Objectives 223
Increasing Work Team Effectiveness 195 The Downsizing Decision at Acme Products,
Managing the Organization s Culture 195 Inc. 224
Improving Group Performance 197 The Context of Decision Making 224
Strategies for Team Building 198 The Decision Makers 225
Contents • vii
Types of Decisions 226 The Communication Process 273
Programmed Decisions 226 Encoding: Verbal and Nonverbal Communi
Nonprogrammed Decisions 226 cation 274
Information and Decision Making 227 The Use of Language 274
The Characteristics of Effective Decisions 228 Nonverbal Communication 275
Quality of the Decision 228 Transmission and Electronic Media 276
Acceptance of the Decision 228 Using Electronic Media 276
Ethical Decision Making 229 Amount of Information 278
The Rational Decision Making Process 230 Decoding and Listening 278
The Six Step Approach 230 Listening Skills 279
The Four Step Model 234 Noise 281
Cross Cultural Issues in Rational Decision Gender Differences in Communication 282
Making 235 Feedback 283
Alternatives to the Rational Decision Making The Direction of Communication 284
Process 236 Downward Communication 285
Simon s Rounded Rationality 236 Upward Communication 286
Decision Making by Objection 237 Lateral Communication 287
The Garbage Can Model 237 Interpersonal Relations and Informal Communi
Individual versus Group Decision Making 238 cation 287
The Advantages and Disadvantages of Group Communication Networks 288
Decision Making 238 Multicultural and Multinational Communication
Choosing Group Decision Making 240 Issues 289
Barriers to Decision Making Effectiveness 242 Improving Communication Accuracy 291
Cognitive Biases in Decision Making 242 Creating a Supportive Communication
Ways to Improve Decision Making 242 Climate 291
Brainstorming 245 Using an Assertive Communication
Nominal Group Technique 245 Style 293
Delphi Technique 246 Using Active Listening Techniques 294
Consensus Mapping 248 Interviews 295
Creative Thinking 248 Types of Questions 295
Summary 250 Collecting Performance Data 296
Reading 6 1: Agreement and Thinking Alike: Guidelines for Effective Interviewing 297
Ingredients for Poor Decisions, by Richard A. Cosier Summary 297
and Charles R. Schwenk 250 Reading 7 1: Bypassing in Managerial Communi
Activities cation, by Jerry Sullivan, Naoki Kameda, and
6 1: Anatomy of a Tragedy 254 Tatsuo Nobu 298
6 2: Wilderness Survival Worksheet 260 Activities
6 3: Decision Making in Groups 262 7 1: Isabel Stewart 306
6 4: How Biased Is Your Decision Mak 7 2: Diagnosing Communication 311
ing? 263 7 3: Are You Really Listening? 313
6 5: Dave Stewart (S) 264 7 4: Communicating Assertively 314
6 6: Ethical Decision Making 265 7 5: Karl Miiller (A) 317
Concluding Comments 267 7 6: O^ Video: Hechinger Hardware and Home
Endnotes 267 Improvement 322
Recommended Readings 269 Concluding Comments 323
„, _ „. , . t, ^ Endnotes 323
Chapter? Developing Better Recommended Readings 325
Communication 271
T . „,. . 0T7 Chapter 8 Evaluating Leadership and
Learning Obiectives 271 r T ,. . . . r ___
Communication at Mattel and Brook Furniture ****** Effectively 327
Rental 272 Learning Objectives 327
viii • Contents
Leading Manufacturing Workers to Improved Per Empowering Others 398
formance 328 Position Power 399
Leading in a Global Environment 328 Authority 399
The Trait Perspective 330 Centrality 399
The Behavioral View 331 Control of Rewards and Punishments 399
Managerial Roles 332 Personal Power 400
Early Situational Theories 334 Expertise 400
McGregor s Theory X and Theory Y 335 Charisma 400
Fiedler s Theory 337 Coercion 400
Contemporary Situational Leadership 339 Resource and Information Based Power 401
Path Goal Theory 340 Control of Resources and Information 401
The Vroom Yetton Model 342 Coping with Uncertainty 402
The Life Cycle Model 343 Unsubstitutability 402
Nonsituational, Contemporary Models 345 Informal Networks, Alliances, and Trade Rcla
Exchange Theory 345 tions 403
Attributional Model 346 Informal Networks 403
Substitutes for Leadership 347 Trade Relations 403
Transformational Leadership and Superleader Alliances 403
ship 348 Power in the International Arena 405
Transformational Leadership 348 Use of Negotiation 406
Superleadership 353 Bargaining Paradigms 406
The Influence of a Diverse Work Force on Distributive Bargaining 407
Leadership 355 Integrative Bargaining 407
Summary 355 The Negotiation Process 407
Reading 8 1: Ways Women Lead by Preparation 408
Judy B. Rosener 357 Evaluation of Alternatives 408
Activities Identifying Interests 409
8 1: Leadership Style Inventory 363 Making Trade offs and Creating Joint
8 2: Peter Knudtsen 367 Gains 410
8 3: Leadership Role Play 373 Negotiation Strategies and Tactics 410
8 4: A Matter of Style 374 Cross Cultural Issues in Negotiations 415
8 5:0®9 Video: Protocol for Leadership 380 Summary 419
8 6: Managing for the 90s 381 Reading 9 1: Leadership: The Art of Empowering
Concluding Comments 385 Others, by Jay A. Conger 420
Endnotes 385 Activities
Recommended Readings 389 9 1: Catherine Devereaux 428
Chapter 9 Using; Power and «; §jj™ Sfabout1Ld tbamt 4*
Negotiating 391 „ . ;T . T . . . „_. . ..
° 9 4: Contract Negotiations in Western Africa:
Learning Objectives 391 A Case of Mistaken Identity 436
Power and Negotiations at the Publishing Com 9 5: The Used Car Role Play 439
pany 392 9 6: The Colortek Job 440
Power in the Organization 393 Concluding Comments 440
Ethical Issues 393 Endnotes 441
Power and Dependence 394 Recommended Readings 443
Nature of Dependence 394 „, ,««,. . ^
Dealing with Dependence 394 Chapter 10 Delineating Conflict and
Power as Exchange 395 Intergroup Behavior 445
Individual Needs, Personality, and Power 396 Learning Objectives 445
Power Relations 397 Boeing Knocks Down the Wall between the Dream
Powerlessness 397 ers and the Doers 446
Contents • ix
The Nature of Conflict in Multinational and Multi Power Differences 459
cultural Organizations 448 Perceptions of Substitutability 459
Outcomes of Conflict 448 Ability to Cope with Uncertainty 460
Functional Consequences 448 Control of and Access to Resources 460
Dysfunctional Consequences 449 Strategies for Managing Conflict and Intergroup
Levels of Conflict 449 Relations 460
Intrapersonal Conflict 449 Intervention Styles 460
Interpersonal Conflict 450 Conflict Handling Activities 462
Intragroup Conflict 450 Conflict Resolution Processes 465
Intergroup Conflict 450 Mediation and Arbitration 465
Intraorganizational Conflict 451 Structural Mechanisms 466
Interorganizational Conflict 451 Managing Relations between Culturally Diverse
Stages of Conflict 451 Groups 467
Latent Conflict 452 Summary 468
Perceived Conflict 452 Reading 10 1: Managing Conflict among Group,
Felt Conflict 452 by L. Dave Brown 468
Manifest Conflict 452 Activities
Conflict Aftermath 452 10 1: Pharmatech N.V.: Managing Innovation and
Interacting Groups 453 Production 476
Pooled Interdependence 454 10 2: Behavior Description Questionnaire 481
Sequential Interdependence 455 10 3: King Electronics 483
Reciprocal Interdependence 455 10 4: Dorothy Morison 484
Team Interdependence 455 10 5: Windsock, Inc. 490
Perpetual Differences among Groups 456 10 6: World Bank: An Intergroup Negotia
Orientations 456 tion 490
Attitudinal Sets 457 Concluding Comments 492
Status Differences 458 Endnotes 492
The Nature of Task Relations 458 Recommended Readings 493
Task Interaction 458
Task Ambiguity 459
PART IV Diagnosing Behavior at the Organizational Level
Chapter 11 Evaluating and Selecting Information Processing Structures 503
Organizational Mechanistic versus Organic
Structures 495 Organizations 503
Information Processing Capability 504
Learning Objectives 495 Bases of Departmentation 505
Structuring the Worldwide Travel Agency 496 Function 505
The Multinational Corporation 496 Project or Product 507
Types of Division of Labor 498 Customer or Client 509
Horizontal Differentiation 499 Geographical Location 509
Vertical Differentiation 500 Multiple Bases: The Integrated Struc
Personal Differentiation 500 ture 510
Spatial Differentiation 501 Configurations According to Means of Coordina
Options for Coordination 501 tion 513
Mutual Adjustment 501 Simple Structure 514
Direct Supervision 501 Machine Bureaucracy 515
Standardization of Work Processes 502 Professional Bureaucracy 516
Standardization of Outputs 502 Divisionalized Form 516
Standardization of Skills 503 Adhocracy 517
X • Contents
Structures of Increasing Global Competitive Organizational Goals 568
ness 517 Definition 568
The Dynamic Network Model 517 Diversity of Goals 569
Loosely Coupled Alliances 518 Goal Incompatibility 569
The Informal Organization 520 The Organization s Strategy 571
Comparison to the Formal Organiza Work Force Diversity 572
tion 522 Worker Characteristics 572
Functions of the Informal Organization 523 Employees in a Multinational Organi
Social Network Analysis 524 zation 572
Diagnosing and Designing Organizational Struc Professional and Nonprofessional Employ
tures 525 ees 572
Summary 525 Size and Age of the Organization 572
Reading 11 1: Managing 21st Century Network Size 572
Organizations, by Charles C. Snow, Raymond E. Age 573
Miles, and Henry J. Coleman, Jr. 526 Organizational Life Cycle 574
Activities Stages in Organizational Growth 574
11—1: Reorganization at Jackson Company 536 Organizational Decline 575
11 2: Apex College 540 Ethical Development 577
11 3: Analysis of Organization Charts 541 Implications for Organizational Design 577
11 4: Jane Sanderson 542 Redesigning the Organization 577
11 5: Magnacomp, Inc. 549 Summary 580
11 6: Restructuring for Increased Perform Reading 12 1: Developing Leaders for the Global
ance 552 Enterprise, by Steven H. Rhinesmith, John N.
Concluding Comments 552 Williamson, David M. Ehlen, and Denise S.
Endnotes 554 Maxwell 581
Recommended Readings 555 Activities
r^, , „ . ^n, . 12 1: Words in Sentences Company 588
Chapter 12 Creating Effective 12 2: Fergusonchemical Europe 589
Organizational Designs 557 12_3: City of Brookside Redesign 596
Learning Objectives 557 12 4: Luxor S.A. 597
Redesigning Alcoa 558 12 5: Century Supermarket Redesign 603
Organizational Functioning in a Multinational and 12 6: Organizational Redesign Problem 603
Multicultural Environment 559 Concluding Comments 603
Components of the Environment 559 Endnotes 605
Economic Environment 560 Recommended Readings 607
Technological Environment 561
Political/Legal Environment 561 / .« . , » »» . ^«i j
c . , . c . _,, Chapter 13 Managing Technology and
Sociocultural Environment 561 r d j ¦ ¦ nr i *nn
x; • , rv • rs. Redesigning Work 609
Environmental Dimensions 561 ° °
Complexity 561 Learning Objectives 609
Dynamism 562 Work Design and Technology at A.B. Scale Com
Hostility/Munificence 563 pany 610
Summary of Responses 564 Technology in the Workplace 611
Typologies of Technology 565 Innovation in the Workplace 612
Definition of Technology 565 The Innovation Process 612
Production Processes 566 The Challenge of Quality 615
Task Performance 566 Early Work Redesign Approaches 620
Knowledge Technology 566 Work Simplification 620
Technology s Impact on Organizational Job Enlargement 622
Design 567 Work Enrichment 622
Regulation 567 The Job Characteristics Model 623
Sophistication 567 Strategies of Enrichment 624
Contents • xi
Autonomous and Self Managing Work Multinational Corporations, by Sumantra Ghoshal
Groups 625 and Christopher A. Bartlett 640
Alternative Work Arrangements 629 Activities
Flexible Hours 631 13 1: Major Life Insurance Company 653
Flexible Location 632 13 2: QNNI Video: Planning for Innova
Effectiveness of Alternative Schedules 632 tion 654
Quality of Working Life Programs 632 13 3: American Optical Company—Soft Contact
Early Program Characteristics 633 Lens Division 654
Contemporary Programs 633 13 4: Sociotechnical Redesign Exercise 661
Quality Circles 634 13 5: Century Park Sheraton Singapore 662
Effectiveness of QWL Programs 634 13 6: Fine Furniture, Inc. 669
Work Design Outside the United States 637 Concluding Comments 669
Summary 638 Endnotes 670
Reading 13 1: Innovation Processes in Recommended Readings 673
PART V Implementing the Diagnostic Approach and Organizational Effectiveness
Chapter 14 Changing Organizations Making Organizational Transformations 692
through Effective Transforming Organizations 692
Action 675 Responding to Crises 694
T ¦ . .,• ¦ , r Evaluating the Change Process 696
Learning Obiectives 675 „. ° „ b ,__
t jcuit jaj Lr Change Outcomes 697
Introducing School Based Management at the Roo „ ° „ __.
i c u i AiA Data Collection 700
sevelt School 676 T ........ ^ . .
^u / • • ¦ / m u i Institutionalizing Action in Organizations 702
Changing Organizations in a Global „ . A ? . ir_ ? ,„„
¦c • set ? Ensuring Organizational Effectiveness 702
Environment 677 ., • ¦ w ¦ • • i j ,, i • ¦
ti r i * j i r/ u ^t ? Managing in a Multinational and Multicultural
The Consulting Model or Change 677 ^ ,„ ,
tv c u r a / if x 7o Context 703
Diagnosing Forces that Influence Change 678 . „ . c , „. . . , „_
tj ¦a ¦ r c r u Z rr, A Review of the Diagnostic Approach 705
Identifying Forces for Change 679 c nc b vv
T, ./. ° „ . JS ,_„ Summary 705
Identifying Forces against Change 679 nj 7^? tv „ , • , ,, . ¦ ¦ ¦
„..,. . ¦ r.i *m Readina 14 1: The Multicultural Oraamzatum, bv
Building an Action Plan 681 „ x° „ T _,„ a y
„ , . ° „, . ,„ Taylor Cox, Jr. 710
Selecting a Change Agent 683 Activities
Internal Change Agents 683 i^ic n a /^ru 77n
c i ou a xoc 14 1: First Canadian Club 719
External Change Agents 685 , . . _ . , „ „ .
ci ¦ t *• c* * aoa 14 2: Bndgeton Temporary Services 721
Selecting an Intervention Strategy 686 ,. x. ° ¦ «r / . , _, . . „„„
T, T c ^ ao7 14 3: Managing an Organizational Crisis 722
The Target System 687 i,.,.*, ¦, o TJ ^ , .
„, AO 14 4: Managerial Systems Ltd. 722
The Target Group 687 iAcr a i • 7 1^1
n , 1 r. ,oo 14 5: Case Analysis 729
Depth of Intervention 688 . . , _ . i , . , . ^n
xt r^L u u • /oo 14 6: Organizational Analysis 729
Nature of Change Mechanisms 688 „ . , • ^ ;_ ^
„ r , ° , . ,„„ Concluding Comments 729
Expertise of the Change Agent 689 _ , 6 7,rt
t 1 • / » • • 1 A Aon Endnotes 730
Implementing Organizational Changes 689 „ , , _ ,. __,
/t • T ci/ u xn/i Recommended Readings 731
Managing Large Scale Change 690 °
Ethical Issues in Implementation 690
Name Index 732
Subject Index 741
|
| any_adam_object | 1 |
| author | Gordon, Judith R. |
| author_facet | Gordon, Judith R. |
| author_role | aut |
| author_sort | Gordon, Judith R. |
| author_variant | j r g jr jrg |
| building | Verbundindex |
| bvnumber | BV009948433 |
| callnumber-first | H - Social Science |
| callnumber-label | HD58 |
| callnumber-raw | HD58.7 |
| callnumber-search | HD58.7 |
| callnumber-sort | HD 258.7 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | CW 4500 |
| ctrlnum | (OCoLC)25832422 (DE-599)BVBBV009948433 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Psychologie Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02529nam a2200601 c 4500</leader><controlfield tag="001">BV009948433</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">941213s1993 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0205145205</subfield><subfield code="9">0-205-14520-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)25832422</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV009948433</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-384</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD58.7</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">CW 4500</subfield><subfield code="0">(DE-625)19178:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Gordon, Judith R.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">A diagnostic approach to organizational behavior</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">4. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boston u.a.</subfield><subfield code="b">Allyn and Bacon</subfield><subfield code="c">1993</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 752 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatiegedrag</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatieonderzoek</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational behavior</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsforschung</subfield><subfield code="0">(DE-588)4121431-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationspsychologie</subfield><subfield code="0">(DE-588)4043786-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsstruktur</subfield><subfield code="0">(DE-588)4115464-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationssoziologie</subfield><subfield code="0">(DE-588)4043788-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Organisationsentwicklung</subfield><subfield code="0">(DE-588)4126887-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="8">1\p</subfield><subfield code="0">(DE-588)4123623-3</subfield><subfield code="a">Lehrbuch</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Organisationsverhalten</subfield><subfield code="0">(DE-588)4285859-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Organisationssoziologie</subfield><subfield code="0">(DE-588)4043788-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Organisationspsychologie</subfield><subfield code="0">(DE-588)4043786-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Organisationsstruktur</subfield><subfield code="0">(DE-588)4115464-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Organisationsforschung</subfield><subfield code="0">(DE-588)4121431-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">3\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="3" ind2="0"><subfield code="a">Organisationsentwicklung</subfield><subfield code="0">(DE-588)4126887-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="3" ind2=" "><subfield code="8">4\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006591485&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006591485</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">3\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">4\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | 1\p (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV009948433 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:43:45Z |
| institution | BVB |
| isbn | 0205145205 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006591485 |
| oclc_num | 25832422 |
| open_access_boolean | |
| owner | DE-384 DE-188 |
| owner_facet | DE-384 DE-188 |
| physical | XV, 752 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Allyn and Bacon |
| record_format | marc |
| spelling | Gordon, Judith R. Verfasser aut A diagnostic approach to organizational behavior 4. ed. Boston u.a. Allyn and Bacon 1993 XV, 752 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationsforschung (DE-588)4121431-6 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Organisationsstruktur (DE-588)4115464-2 gnd rswk-swf Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Organisationsverhalten (DE-588)4285859-8 s Organisationssoziologie (DE-588)4043788-7 s Organisationspsychologie (DE-588)4043786-3 s DE-604 Organisationsstruktur (DE-588)4115464-2 s 2\p DE-604 Organisationsforschung (DE-588)4121431-6 s 3\p DE-604 Organisationsentwicklung (DE-588)4126887-8 s 4\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006591485&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gordon, Judith R. A diagnostic approach to organizational behavior Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationsforschung (DE-588)4121431-6 gnd Organisationspsychologie (DE-588)4043786-3 gnd Organisationsstruktur (DE-588)4115464-2 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationsentwicklung (DE-588)4126887-8 gnd |
| subject_GND | (DE-588)4121431-6 (DE-588)4043786-3 (DE-588)4115464-2 (DE-588)4043788-7 (DE-588)4285859-8 (DE-588)4126887-8 (DE-588)4123623-3 |
| title | A diagnostic approach to organizational behavior |
| title_auth | A diagnostic approach to organizational behavior |
| title_exact_search | A diagnostic approach to organizational behavior |
| title_full | A diagnostic approach to organizational behavior |
| title_fullStr | A diagnostic approach to organizational behavior |
| title_full_unstemmed | A diagnostic approach to organizational behavior |
| title_short | A diagnostic approach to organizational behavior |
| title_sort | a diagnostic approach to organizational behavior |
| topic | Organisatiegedrag gtt Organisatieonderzoek gtt Organizational behavior Organisationsforschung (DE-588)4121431-6 gnd Organisationspsychologie (DE-588)4043786-3 gnd Organisationsstruktur (DE-588)4115464-2 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationsentwicklung (DE-588)4126887-8 gnd |
| topic_facet | Organisatiegedrag Organisatieonderzoek Organizational behavior Organisationsforschung Organisationspsychologie Organisationsstruktur Organisationssoziologie Organisationsverhalten Organisationsentwicklung Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006591485&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT gordonjudithr adiagnosticapproachtoorganizationalbehavior |