Financial services and the consumer:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Routledge
1994
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Teilw. zugl.: Lancaster Univ., Diss. |
| Beschreibung: | 133 S. |
| ISBN: | 0415099617 0415099625 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV009937834 | ||
| 003 | DE-604 | ||
| 005 | 19941230 | ||
| 007 | t | ||
| 008 | 941207s1994 m||| 00||| eng d | ||
| 020 | |a 0415099617 |9 0-415-09961-7 | ||
| 020 | |a 0415099625 |9 0-415-09962-5 | ||
| 035 | |a (OCoLC)29429104 | ||
| 035 | |a (DE-599)BVBBV009937834 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-12 |a DE-703 |a DE-945 |a DE-188 | ||
| 050 | 0 | |a HG186.G7 | |
| 082 | 0 | |a 332.1/0941 |2 20 | |
| 084 | |a QK 300 |0 (DE-625)141640: |2 rvk | ||
| 100 | 1 | |a Burton, Dawn |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Financial services and the consumer |c Dawn Burton |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London u.a. |b Routledge |c 1994 | |
| 300 | |a 133 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Teilw. zugl.: Lancaster Univ., Diss. | ||
| 648 | 7 | |a Geschichte 1980-1994 |2 gnd |9 rswk-swf | |
| 650 | 7 | |a Financiële instellingen |2 gtt | |
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 4 | |a Consumers' preferences | |
| 650 | 4 | |a Consumers' preferences |z Great Britain | |
| 650 | 4 | |a Financial services industry | |
| 650 | 4 | |a Financial services industry |z Great Britain | |
| 650 | 0 | 7 | |a Verbraucherverhalten |0 (DE-588)4062644-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Finanzdienstleistung |0 (DE-588)4212226-0 |2 gnd |9 rswk-swf |
| 651 | 4 | |a Großbritannien | |
| 651 | 7 | |a Großbritannien |0 (DE-588)4022153-2 |2 gnd |9 rswk-swf | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a Großbritannien |0 (DE-588)4022153-2 |D g |
| 689 | 0 | 1 | |a Finanzdienstleistung |0 (DE-588)4212226-0 |D s |
| 689 | 0 | 2 | |a Verbraucherverhalten |0 (DE-588)4062644-1 |D s |
| 689 | 0 | 3 | |a Geschichte 1980-1994 |A z |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006583646&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006583646 | ||
Datensatz im Suchindex
| _version_ | 1804124305155424256 |
|---|---|
| adam_text | Contents
List of tables viii
Acknowledgements ix
1 Introduction 1
2 The emergence of the financial service consumer 8
3 Financial services go to market 24
4 Service quality, marketing, and human resource
management strategies 46
5 Consumer financial behaviour 65
6 Consumerism comes to financial services 80
7 Consumer: king or peasant? 98
Appendix 113
Bibliography 114
Name index 126
Subject index 129
Tables
2.1 Trends in account holding in Britain, 1976 91 8
4.1 Percentage of Northbank s employees who enjoyed marketing 56
4.2 Percentage of Northbank s employees who were confident
when marketing services 57
4.3 Analysis of time Northbank s employees spent on
marketing activities 58
5.1 How payments are made 70
6.1 Complaints analysis: Insurance Ombudsman, 1992 89
6.2 Complaints analysis: Banking Ombudsman, 1992 90
6.3 Complaints analysis: Building Society Ombudsman, 1992 3 91
6.4 Enquiries analysis: Occupational Pensions Advisory
Service, 1991 2 92
7.1 Consumer financial services surveyed in the
Cecchini Report 103
7.2 Estimated falls in financial product prices following the
implementation of the Single European Market 103
|
| any_adam_object | 1 |
| author | Burton, Dawn |
| author_facet | Burton, Dawn |
| author_role | aut |
| author_sort | Burton, Dawn |
| author_variant | d b db |
| building | Verbundindex |
| bvnumber | BV009937834 |
| callnumber-first | H - Social Science |
| callnumber-label | HG186 |
| callnumber-raw | HG186.G7 |
| callnumber-search | HG186.G7 |
| callnumber-sort | HG 3186 G7 |
| callnumber-subject | HG - Finance |
| classification_rvk | QK 300 |
| ctrlnum | (OCoLC)29429104 (DE-599)BVBBV009937834 |
| dewey-full | 332.1/0941 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 332 - Financial economics |
| dewey-raw | 332.1/0941 |
| dewey-search | 332.1/0941 |
| dewey-sort | 3332.1 3941 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| era | Geschichte 1980-1994 gnd |
| era_facet | Geschichte 1980-1994 |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02040nam a2200541 c 4500</leader><controlfield tag="001">BV009937834</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19941230 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">941207s1994 m||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0415099617</subfield><subfield code="9">0-415-09961-7</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0415099625</subfield><subfield code="9">0-415-09962-5</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)29429104</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV009937834</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HG186.G7</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">332.1/0941</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QK 300</subfield><subfield code="0">(DE-625)141640:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Burton, Dawn</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Financial services and the consumer</subfield><subfield code="c">Dawn Burton</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London u.a.</subfield><subfield code="b">Routledge</subfield><subfield code="c">1994</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">133 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Teilw. zugl.: Lancaster Univ., Diss.</subfield></datafield><datafield tag="648" ind1=" " ind2="7"><subfield code="a">Geschichte 1980-1994</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Financiële instellingen</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantgerichtheid</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumers' preferences</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumers' preferences</subfield><subfield code="z">Great Britain</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Financial services industry</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Financial services industry</subfield><subfield code="z">Great Britain</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verbraucherverhalten</subfield><subfield code="0">(DE-588)4062644-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Finanzdienstleistung</subfield><subfield code="0">(DE-588)4212226-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">Großbritannien</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">Großbritannien</subfield><subfield code="0">(DE-588)4022153-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Großbritannien</subfield><subfield code="0">(DE-588)4022153-2</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Finanzdienstleistung</subfield><subfield code="0">(DE-588)4212226-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Verbraucherverhalten</subfield><subfield code="0">(DE-588)4062644-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Geschichte 1980-1994</subfield><subfield code="A">z</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006583646&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006583646</subfield></datafield></record></collection> |
| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| geographic | Großbritannien Großbritannien (DE-588)4022153-2 gnd |
| geographic_facet | Großbritannien |
| id | DE-604.BV009937834 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:43:32Z |
| institution | BVB |
| isbn | 0415099617 0415099625 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006583646 |
| oclc_num | 29429104 |
| open_access_boolean | |
| owner | DE-12 DE-703 DE-945 DE-188 |
| owner_facet | DE-12 DE-703 DE-945 DE-188 |
| physical | 133 S. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Routledge |
| record_format | marc |
| spelling | Burton, Dawn Verfasser aut Financial services and the consumer Dawn Burton 1. publ. London u.a. Routledge 1994 133 S. txt rdacontent n rdamedia nc rdacarrier Teilw. zugl.: Lancaster Univ., Diss. Geschichte 1980-1994 gnd rswk-swf Financiële instellingen gtt Klantgerichtheid gtt Consumers' preferences Consumers' preferences Great Britain Financial services industry Financial services industry Great Britain Verbraucherverhalten (DE-588)4062644-1 gnd rswk-swf Finanzdienstleistung (DE-588)4212226-0 gnd rswk-swf Großbritannien Großbritannien (DE-588)4022153-2 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Großbritannien (DE-588)4022153-2 g Finanzdienstleistung (DE-588)4212226-0 s Verbraucherverhalten (DE-588)4062644-1 s Geschichte 1980-1994 z DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006583646&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Burton, Dawn Financial services and the consumer Financiële instellingen gtt Klantgerichtheid gtt Consumers' preferences Consumers' preferences Great Britain Financial services industry Financial services industry Great Britain Verbraucherverhalten (DE-588)4062644-1 gnd Finanzdienstleistung (DE-588)4212226-0 gnd |
| subject_GND | (DE-588)4062644-1 (DE-588)4212226-0 (DE-588)4022153-2 (DE-588)4113937-9 |
| title | Financial services and the consumer |
| title_auth | Financial services and the consumer |
| title_exact_search | Financial services and the consumer |
| title_full | Financial services and the consumer Dawn Burton |
| title_fullStr | Financial services and the consumer Dawn Burton |
| title_full_unstemmed | Financial services and the consumer Dawn Burton |
| title_short | Financial services and the consumer |
| title_sort | financial services and the consumer |
| topic | Financiële instellingen gtt Klantgerichtheid gtt Consumers' preferences Consumers' preferences Great Britain Financial services industry Financial services industry Great Britain Verbraucherverhalten (DE-588)4062644-1 gnd Finanzdienstleistung (DE-588)4212226-0 gnd |
| topic_facet | Financiële instellingen Klantgerichtheid Consumers' preferences Consumers' preferences Great Britain Financial services industry Financial services industry Great Britain Verbraucherverhalten Finanzdienstleistung Großbritannien Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006583646&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT burtondawn financialservicesandtheconsumer |