Total quality management: text, cases and readings
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Delray Beach, Fla.
St. Lucie Press u.a.
1994
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 465 S. graph. Darst. |
| ISBN: | 1884015085 0749413468 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface to the first edition
Preface to the second edition
XI
Part One Introduction and Executive Summary 1
Introduction 3
How to use this book 3
Total Quality ... is it really a strategic issue? 4
Part Two A Total Quality Approach 7
Overview 9
Section 1 - The basic concepts of Total Quality 11
Introduction - Six key concepts 11
Concept 1 - Customers (external and internal) 11
Concept 2 - Never-ending improvement 13
Concept 3 - Control of business processes 14
Concept 4 - Upstream preventive management 16
Concept 5 - Ongoing preventive action 16
Concept 6 - Leadership and teamwork 18
Summary 19
Section 2 - A model management framework for
Total Quality 21
Introduction - Six key elements 21
vi Contents i
Element 1 - Communication of missions, aims and
objectives z
Element 2 - Collection of external intelligence 28
Element 3 - Measurement of internal performance 30
Element 4 - Identification of improvement
opportunities
Element 5 - Implementation of changes 34
Element 6 - Steering and co-ordination of the
Total Quality programme 3
Summary •*
Section 3 - Starting the change to Total Quality 39
Introduction - Six basic stages
Stage 1 - Statement of intent 39
Stage 2 - Awareness Jy
Stage 3 - Diagnosis 40
Stage 4 - Initial strategy 4
Stage 5 - Management consensus 41
Stage 6 - Launch 4*
Summary 4
Part Three Executive Encyclopaedia of Total Quality
Processes and Techniques 43
An alphabetical series of technique briefings
overviewing the major Total Quality processes, tools
and techniques 46
Part Four Profiles of Success Through Total Quality I47
Introduction 149
Boots The Chemists 150
Cossor Electronics 152
Dowty 155
Express Engineering 157
Gwent Health Authority 159
Hewlett-Packard 161
IBM 164
National Westminster Bank 166
Nissan 168
Contents vii
Pitney Bowes 170
Sony 172
Conclusion - The key factors of success 174
About the major contributors 177
Bibliography 179
Other sources of help 181
Index 186
|
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| indexdate | 2024-07-09T17:42:57Z |
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| isbn | 1884015085 0749413468 |
| language | English |
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| spelling | Ross, Joel E. Verfasser aut Total quality management text, cases and readings Joel E. Ross 2. ed. Delray Beach, Fla. St. Lucie Press u.a. 1994 XI, 465 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Total quality management Total quality management Case studies Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4123623-3 Lehrbuch gnd-content Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006560208&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Total quality management text, cases and readings |
| title_auth | Total quality management text, cases and readings |
| title_exact_search | Total quality management text, cases and readings |
| title_full | Total quality management text, cases and readings Joel E. Ross |
| title_fullStr | Total quality management text, cases and readings Joel E. Ross |
| title_full_unstemmed | Total quality management text, cases and readings Joel E. Ross |
| title_short | Total quality management |
| title_sort | total quality management text cases and readings |
| title_sub | text, cases and readings |
| topic | Total quality management Total quality management Case studies Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Total quality management Total quality management Case studies Qualitätsmanagement Fallstudiensammlung Lehrbuch |
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