Quality: from customer needs to customer satisfaction
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English Swedish |
| Published: |
London [u.a.]
McGraw-Hill
1994
|
| Subjects: | |
| Physical Description: | 478 S. Ill., graph. Darst. |
| ISBN: | 0077090160 |
Staff View
MARC
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| 300 | |a 478 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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Record in the Search Index
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|---|---|
| any_adam_object | |
| author | Bergman, Bo Klefsjö, Bengt |
| author_GND | (DE-588)170390829 |
| author_facet | Bergman, Bo Klefsjö, Bengt |
| author_role | aut aut |
| author_sort | Bergman, Bo |
| author_variant | b b bb b k bk |
| building | Verbundindex |
| bvnumber | BV009837717 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)30031244 (DE-599)BVBBV009837717 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV009837717 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:41:48Z |
| institution | BVB |
| isbn | 0077090160 |
| language | English Swedish |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006514437 |
| oclc_num | 30031244 |
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| owner_facet | DE-N2 DE-634 |
| physical | 478 S. Ill., graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Bergman, Bo Verfasser aut Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö London [u.a.] McGraw-Hill 1994 478 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Klefsjö, Bengt Verfasser (DE-588)170390829 aut |
| spellingShingle | Bergman, Bo Klefsjö, Bengt Quality from customer needs to customer satisfaction Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Quality from customer needs to customer satisfaction |
| title_auth | Quality from customer needs to customer satisfaction |
| title_exact_search | Quality from customer needs to customer satisfaction |
| title_full | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_fullStr | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_full_unstemmed | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_short | Quality |
| title_sort | quality from customer needs to customer satisfaction |
| title_sub | from customer needs to customer satisfaction |
| topic | Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Klantgerichtheid Kwaliteitszorg Consumer satisfaction Customer services Quality control Qualitätsmanagement |
| work_keys_str_mv | AT bergmanbo qualityfromcustomerneedstocustomersatisfaction AT klefsjobengt qualityfromcustomerneedstocustomersatisfaction |