Quality: from customer needs to customer satisfaction
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English Swedish |
| Veröffentlicht: |
London [u.a.]
McGraw-Hill
1994
|
| Schlagworte: | |
| Beschreibung: | 478 S. Ill., graph. Darst. |
| ISBN: | 0077090160 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV009837717 | ||
| 003 | DE-604 | ||
| 005 | 20130530 | ||
| 007 | t | ||
| 008 | 941011s1994 ad|| |||| 00||| eng d | ||
| 020 | |a 0077090160 |9 0-07-709016-0 | ||
| 035 | |a (OCoLC)30031244 | ||
| 035 | |a (DE-599)BVBBV009837717 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 1 | |a eng |h swe | |
| 049 | |a DE-N2 |a DE-634 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Bergman, Bo |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality |b from customer needs to customer satisfaction |c Bo Bergman ; Bengt Klefsjö |
| 264 | 1 | |a London [u.a.] |b McGraw-Hill |c 1994 | |
| 300 | |a 478 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer services |x Quality control | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Klefsjö, Bengt |e Verfasser |0 (DE-588)170390829 |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006514437 | ||
Datensatz im Suchindex
| _version_ | 1804124194800140288 |
|---|---|
| any_adam_object | |
| author | Bergman, Bo Klefsjö, Bengt |
| author_GND | (DE-588)170390829 |
| author_facet | Bergman, Bo Klefsjö, Bengt |
| author_role | aut aut |
| author_sort | Bergman, Bo |
| author_variant | b b bb b k bk |
| building | Verbundindex |
| bvnumber | BV009837717 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)30031244 (DE-599)BVBBV009837717 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV009837717 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:41:48Z |
| institution | BVB |
| isbn | 0077090160 |
| language | English Swedish |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006514437 |
| oclc_num | 30031244 |
| open_access_boolean | |
| owner | DE-N2 DE-634 |
| owner_facet | DE-N2 DE-634 |
| physical | 478 S. Ill., graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Bergman, Bo Verfasser aut Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö London [u.a.] McGraw-Hill 1994 478 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Klefsjö, Bengt Verfasser (DE-588)170390829 aut |
| spellingShingle | Bergman, Bo Klefsjö, Bengt Quality from customer needs to customer satisfaction Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Quality from customer needs to customer satisfaction |
| title_auth | Quality from customer needs to customer satisfaction |
| title_exact_search | Quality from customer needs to customer satisfaction |
| title_full | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_fullStr | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_full_unstemmed | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
| title_short | Quality |
| title_sort | quality from customer needs to customer satisfaction |
| title_sub | from customer needs to customer satisfaction |
| topic | Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Klantgerichtheid Kwaliteitszorg Consumer satisfaction Customer services Quality control Qualitätsmanagement |
| work_keys_str_mv | AT bergmanbo qualityfromcustomerneedstocustomersatisfaction AT klefsjobengt qualityfromcustomerneedstocustomersatisfaction |