APA-Zitierstil (7. Ausg.)

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill.

Chicago-Zitierstil (17. Ausg.)

Bergman, Bo, und Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London [u.a.]: McGraw-Hill, 1994.

MLA-Zitierstil (9. Ausg.)

Bergman, Bo, und Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill, 1994.