Organizational behavior: the management of individual and organizational performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston u.a.
Allyn and Bacon
1994
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| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXV, 775 S. Ill., graph. Darst. |
| ISBN: | 0205155502 |
Internformat
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| 245 | 1 | 0 | |a Organizational behavior |b the management of individual and organizational performance |c David J. Cherrington |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Boston u.a. |b Allyn and Bacon |c 1994 | |
| 300 | |a XXV, 775 S. |b Ill., graph. Darst. | ||
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| 650 | 7 | |a Organisatiegedrag |2 gtt | |
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Datensatz im Suchindex
| _version_ | 1804124169749659648 |
|---|---|
| adam_text | CONTENTS
Herzberg s Motivator Hygiene Theory 145
Cognitive Theories: The Process of Motivation 148
Expectancy Theory 148
Equity Theory 153
Applying Organizational Behavior Across Cultures:
Equity and Outrageous Executive Pay 157
Control Theory 157
Integrating and Applying Motivational Theories 159
Participative Management 160
Applying Organizational Behavior Research: Motivation in a
Russian Factory 161
People Do What They Expect to Be Rewarded for Doing 161
Summary 162
Discussion Questions 164
Glossary 164
Notes 165
Appendix 4 A An Illustration of Expectancy Calculations 168
Appendix 4 B An Illustration of Equity Theory 170
Concluding Case: Falsifying Safety Reports 171
Experiential Exercise: Measuring Motivation 173
Chapter 5 Job Motivation: Evaluating and Rewarding Performance 176
Introductory Case: Supervising an Obnoxious Employee 177
Behavioral Requirements of Organizations 178
Multidimensionality of Performance 178
Types of Motivational Patterns 179
Evaluating Performance 180
Role of Performance Evaluation 180
Criticisms of Performance Evaluation 181
Performance Evaluation Methods 182
Applying Organizational Behavior Research:
How the Social Context Influences Performance Evaluations 184
Management by Objectives 188
Performance Feedback 190
Applying Organizational Behavior Across Cultures:
The Effects of Culture on Performance Appraisals 191
Rule Enforcement and Discipline 192
Compliance with Rules 192
Punishment 193
Progressive Discipline 195
System Rewards 196
I
CONTENTS ix
Benefits 197
Stock Options 198
Applying Organizational Behavior in the News: The Rewards of Work 199
Employee Ownership 199
Performance Rewards 201
Recognition Programs 202
Financial Incentives 203
Summary 207
Discussion Questions 209
Glossary 209
Notes 210
Concluding Case: Constructive Discipline 213
Experiential Exercise: Deciding Pay Increases 214
Chapter 6 Job Design: Intrinsic Motivation 216
Introductory Case: Job Specialization at UPS 217
Job Specialization, Job Enlargement, and Job Enrichment 218
Job Specialization 219
Job Enlargement and Job Enrichment 224
Job Characteristics 226
Job Characteristics Model of Job Enrichment 227
Effects of Job Enrichment 232
Organizational Effectiveness 232
Applying Organizational Behavior Across Cultures:
Job Redesign in Sweden, Japan, and the Israeli Kibbutz 233
Individual Differences 234
Criticisms of Job Enrichment 236
Alternative Work Scheduling 238
Flextime 238
Permanent Part Time 239
Job Sharing 240
Compressed Workweek 242
Telecommuting 243
Quality of Work Life Programs 244
Self directed Work Teams 244
Applying Organizational Behavior in the News:
Quality of Work Life Programs 245
Applying Organizational Behavior Research:
A Longitudinal Study of Autonomous Work Groups 246
Quality Circles and Total Quality Management 247
Representation on the Board of Directors 248
Labor Management Committees 249
vi CONTENTS
Summary 35
Discussion Questions 37
Glossary 38
Notes 39
Concluding Case: Thompson Dormitory Council 41
Experiential Exercise: Office Building Construction 43
Chapter 2 Individual Characteristics: Perception and Personality 46
Introductory Case: Bank Runs: The Classic SFP 47
Perception 48
The Perceptual Process 48
Characteristics of the Object Perceived 52
Characteristics of the Situation 55
Characteristics of the Perceiver 55
Perceptual Errors 58
Discrimination and Prejudice 61
Applying Organizational Behavior Across Cultures:
The Fear of a Japanese Takeover 63
Self fulfilling Prophecies 64
Attribution Theory 67
Applying Organizational Behavior in the News: Rising Above Prejudice Through
Personal Fortitude 68
Personality 69
Personality Theories 69
Personality Dimensions 72
Applying Organizational Behavior Research:
The Locus of Control as a Moderator of Incentives and Participation 73
Summary 81
Discussion Questions 82
Glossary 82
Notes 84
Concluding Case: Using Positive Pygmalion in the Fast Food Industry 87
Experiential Exercise: Measuring Personality 88
Chapter 3 Motivation: Learning and Reinforcement 90
Introductory Case: Increasing Productivity with Employee Contests 91
Theories of Learning and Reinforcement 92
Classical Conditioning 93
CONTENTS Vii
Operant Conditioning 95
Social Cognitive Theory 98
Reinforcement Contingencies 100
Reinforcers 100
Applying Organizational Behavior Across Cultures:
Reinforcing Employee Suggestions 103
Positive Reinforcement Contingencies 103
Punishment Contingencies 104
Escape Contingencies 105
Avoidance Contingencies 105
Extinction Contingencies 106
Reward Schedules 107
Continuous Reward Schedules 107
Intermittent Reinforcement Schedules 107
Interval Schedules 108
Applying Organizational Behavior in the News:
The Excitement of Variable Ratio Reinforcement 109
Behavior Modification 111
Behavioral Events 112
Behavioral Contingency Management (BCM) 112
Applications of OB Mod 114
Criticisms of OB Mod 115
Goal Setting 116
Goal setting Theory 116
Goal setting Attributes 117
Criticisms of Goal Setting 119
Applying Organizational Behavior Research:
Feedback, Goal Setting, and Incentives: A Field Experiment 120
Summary 121
Discussion Questions 122
Glossary 123
Notes 124
Concluding Case: Rewards or Punishments: Which Works Best? 127
Experiential Exercise: Contingency Management 128
Chapter 4 Motivation: Needs and Outcomes 130
Introductory Case: Free Turkey Dinners 131
Need Theories: The Content of Motivation 132
Early Theories of Motivation 132
Maslow s Needs Hierarchy 134
McClelland s Learned Needs Theory 139
Applying Organizational Behavior in the News:
Developing a Need for Achievement 142
X CONTENTS
Humor in the Workplace 250
Summary 251
Discussion Questions 252
Glossary 253
Notes 254
Concluding Case: Labor Management Participation Teams 258
Experiential Exercise: Measuring Growth Need Strength 260
Chapter 7 Job Attitudes and Behavior 262
Introductory Case: How Do You Feel About Your Job? 263
Attitudes 264
What Are Attitudes? 264
Attitude Change 267
The Relationship Between Attitudes and Behavior 268
Values 270
What Are Values? 271
Moral Development 271
Job Involvement 274
Applying Organizational Behavior in the News: A Successful Work Ethic 275
Organizational Commitment 276
The Work Ethic 278
Job Satisfaction 280
The Concept of Job Satisfaction 281
Determinants of Job Satisfaction 282
Measuring Job Satisfaction 283
Levels of Job Satisfaction 285
Applying Organizational Behavior Across Cultures:
The Relative Importance of Work Goals 290
Job Satisfaction and Behavior 290
Performance 291
Attendance: Absenteeism and Tardiness 292
Turnover 293
Physical and Mental Health 293
Applying Organizational Behavior Research: The Effects of Employee Ownership on
Attitudes and Turnover 294
Summary 295
Discussion Questions 297
Glossary 297
Notes 298
Concluding Case: The Decline of Corporate Loyalty 303
Experiential Exercise: Job Attitudes 304
CONTENTS Xi
Chapter 8 Job Adaptation: Careers and Stress 306
Introductory Case: On Being an Emergency Medical Technician 307
Careers 308
Socialization 308
Understanding Careers 311
Stages of Career Development 313
Career Choices 317
Applying Organizational Behavior in the News: The Stress of Termination 320
Career Planning 322
Work and Family 324
Applying Organizational Behavior Research:
Work and Family Conflict in Dual Career Families 326
Stress 327
Mental Health 328
Physiology of Stress 329
Stress Management 334
Applying Organizational Behavior Across Cultures:
Karoshi: Working Oneself to Death in Japan 336
Summary 340
Discussion Questions 341
Glossary 342
Notes 343
Concluding Case: Rites of Passage or Sex Discrimination? 347
Experiential Exercise: Stress and Adaptation: Self Assessment 348
Chapter 9 Group Dynamics 354
Introductory Case: Covering the Reception Desk 355
Types of Groups 356
Formal Groups 356
Informal Groups 357
Group Formation 358
Why Groups Form 359
Group Development 361
Group Structure 365
Group Size 365
Applying Organizational Behavior Research:
Using Electronic Brainstorming to Overcome Process Losses 366
Xll CONTENTS
Social Density 367
Nature of the Task 368
Group Roles 369
Typical Group Roles 369
Role Episode 372
Role Ambiguity 372
Role Conflict 373
Group Norms 374
Development of Norms 375
Generally Accepted Norms 376
Applying Organizational Behavior in the News:
Group Norms: Customer Service 377
Norm Violation 378
Conformity 378
Applying Organizational Behavior Across Cultures:
Group Norms: Equity Versus Equality 379
Pressures to Conform 380
Levels of Conformity 382
Factors Influencing Conformity 383
Status 384
Formal Status Systems 384
Informal Status Systems 385
Status in Organizations 385
The Effect of the Group on Individual Behavior 387
Social Facilitation 387
Social Loafing 388
Deindividuation 389
Summary 390
Discussion Questions 391
Glossary 392
Notes 393
Concluding Case: Increasing Work Standards 396
Experiential Exercise: The College Scholarship Committee 398
Chapter 10 Intergroup Behavior and Conflict 400
Introductory Case: Who Should Be Moved to the Trailer? 401
Competition and Cooperation 402
Differences between Competition and Cooperation 402
Effects of Competition and Cooperation 403
Altruism 406
Coalition Formation 410
!
? CONTENTS xiii
Cohesiveness 412
Factors Influencing Cohesiveness 412
Consequences of Cohesiveness 414
Conflict and Organizational Performance 416
Functional and Dysfunctional Conflict 417
Studies of Conflict 418
Applying Organizational Behavior Research:
Using Diversity and Constructive Conflict to Improve Decisions 419
Causes of Intergroup Conflict 422
Task Interdependence 422
Goal Incompatibility 423
Consequences of Intergroup Conflict 425
Changes Within the Group 425
Applying Organizational Behavior in the News: The Escalation of Conflict 426
Changes Between Groups 426
Resolving Intergroup Conflict 427
Avoidance Strategies 427
Applying Organizational Behavior Across Cultures:
The Fine Art of International Negotiation 428
Power Intervention Strategies 429
Diffusion Strategies 429
Resolution Strategies 430
Creating Functional Conflict 432
Summary 433
Discussion Questions 435
Glossary 435
Notes 436
Concluding Case: Tomahawk Industries 439
Experiential Exercise: Conflict and Collaboration—Intergroup Exercise 441
Chapter 11 Organizational Theory 444
Introductory Case: Retirees: A New Stakeholder 445
Open Systems Theory 446
Defining an Organization 447
Common Characteristics of Organizations 449
Organizational Subsystems 452
Subsystems and the Value Chain 453
Organization Environment Interface 454
Xiv CONTENTS
Environmental Sectors 455
Boundary Spanning Roles 457
Environmental Uncertainty 457
Applying Organizational Behavior Research:
When Vertical Integration Fails to Reduce Uncertainty 460
Organizational Effectiveness 462
Organizational Goals 462
Applying Organizational Behavior in the News:
The Role of the Board of Directors 463
Evaluating Organizational Effectiveness 464
Organizational Climate and Organizational Culture 469
Organizational Climate 469
Organizational Culture 472
Theory Z Culture 475
Applying Organizational Behavior Across Cultures:
Does Japanese Management Work Outside Japan? 477
Summary 478
Discussion Questions 479
Glossary 479
Notes 481
Concluding Case: Evaluating Law Schools 482
Experiential Exercise: Organizational Symbols 484
Chapter 12 Organizational Structure and Design 486
Introductory Case: Bureaucratic Battles and Unorganized Efficiency 487
Concepts of Organizational Design 488
Division of Labor 488
Departmentalization 489
Span of Control 492
Delegation of Authority 494
Applying Organizational Behavior Across Cultures: Centralization Versus
Decentralization in Korea 496
Coordinating Mechanisms 497
Matrix Organizational Structure 498
Applying Organizational Behavior Research:
Why Firms Adopt or Abandon Matrix Structures 500
Universal Theories of Organizational Design 500
Fayol s Principles of Management 501
Mechanistic Versus Organic Organizational Structure 502
Bureaucratic Organizational Structure 503
System Four Organizational Structure 509
Contingency Theories of Organizational Design 511
1
CONTENTS XV
Technology 511
Environmental Uncertainty 514
Information Processing 515
Organizational Life Cycle 516
Stages of Life Cycle 516
Organizational Decline 518
Applying Organizational Behavior in the News:
The Death and Rebirth of Continental Can 519
Summary 520
Discussion Questions 522
Glossary 522
Notes 523
Concluding Case: Growing From Stage I to Stage II 525
Experiential Exercise: Profiling Organizational Characteristics 526
Chapter 13 Communication 530
Introductory Case: Amtrak s Communication Systems 531
Interpersonal Communication 532
The Communication Process 533
Persuasive Communication 537
Supportive Communication 542
Listening 544
Nonverbal Communication 548
Applying Organizational Behavior Research:
Communicating with Clothes 549
Communication in Groups 550
Factors Influencing Communication 550
Communication Networks 551
Communication Roles 554
Organizational Communication 556
The Effects of Organizational Structure 556
Direction of Communication Flow 557
Applying Organizational Behavior in the News: Communicating from the Top 559
Improving Communication Effectiveness 560
Barriers to Effective Communication 561
Applying Organizational Behavior Across Cultures: Lost in Translation 563
Reactions to Communication Overload 564
xvi CONTENTS
Summary 566
Discussion Questions 567
Glossary 568
Notes 569
Concluding Case: Open Communication in Troubled Times 571
Experiential Exercise: Communication 572
Chapter 14 Decision Making 574
Introductory Case: Programed Decision Making at K Mart 575
The Decision Making Process 576
Establishing Goals and Objectives 576
Identifying the Problem 578
Developing Alternatives 578
Evaluating and Choosing an Alternative 579
Implementing the Decision 581
Applying Organizational Behavior Across Cultures:
Japanese Decision Making 582
Evaluation and Control 582
Individual Factors in Decision Making 583
Cognitive Limits of Rationality 583
Applying Organizational Behavior in the News:
Should the United States Close Its Doors to Immigration? 584
Psychological Aspects of the Thought Process 585
Personality Determinants 586
Group Decision Making 588
Individual Versus Group Decision Making 588
Group Influences on Decisions 594
Decision Making in Organizations 597
Types of Decisions 597
Decision Making Techniques 599
Creativity and Innovation 602
The Creative Process 602
Applying Organizational Behavior Research:
Organizational Size and Innovation 603
Stimulating Creativity 605
Summary 607
Discussion Questions 608
Glossary 609
Notes 610
Concluding Case: Hovey and Beard Company 612
Experiential Exercise: Individual Versus Group Decision Making 615
1
CONTENTS xvii
Chapter 15 Leadership 616
Introductory Case: John F Welch, Jr. 617
Leadership 618
Defining Leadership 618
Managers Versus Leaders 619
Transformational Leadership 621
Patterns of Organizational Leadership 623
Applying Organizational Behavior in the News: Leading from in Front 624
Leadership Traits 625
In Search of Leadership 626
Physical Traits 626
Intelligence 627
Personality Traits 627
Leader Behaviors 628
Authoritarian, Democratic, and Laissez Faire Leadership 629
Initiating Structure and Consideration 630
Production centered and Employee centered Leader Behaviors 630
The Leadership Grid® 631
Applying Organizational Behavior Across Cultures:
Cultural Preferences for Participative Leadership 633
Situational Leadership 634
The Situational Leadership Model: Life Cycle Theory 634
Applying Organizational Behavior Research:
An Empirical Test of Situational Leadership Theory 636
The Contingency Theory of Leadership 637
The Path Goal Model 640
The Normative Decision making Model of Leadership 645
The Leader Member Exchange Theory 649
Determinants of Leadership Effectiveness 649
Choosing a Leadership Style 650
Strategies for Improving Leadership 650
Reciprocal Influence of Leader and Follower 652
Summary 654
Discussion Questions 656
Glossary 657
Notes 658
Concluding Case: Decision Tree for Participative Leadership 661
Experiential Exercise: Leadership Orientation 662
Chapter 16 Power and Politics in Organizations 664
Introductory Case: The Golden Rule Lays a Golden Egg 665
Political Versus Rational Decision Making 666
xviii contents
Power Orientation: A Way to View Organizations 666
Types of Influence: Power, Authority, Control, and Politics 667
Conditions Necessary for the Use of Power 670
Applying Organizational Behavior Across Cultures:
Surplus Labor in Germany Erodes Union Power 671
Authority 672
Authority Versus Power 672
Types of Authority 673
Obedience to Authority 673
The Democratic Alternative 675
Power 677
Power: Good or Bad? 677
Sexual Harassment: An Abuse of Power 678
Applying Organizational Behavior in the News:
Sexual Harassment on the Job 679
Power Indicators 679
Interpersonal Power 682
Five Bases of Power 682
Other Sources of Power 685
Applying Organizational Behavior Research: A Better Measure of Power 686
Acquisition of Interpersonal Power 687
Perpetuation of Personal Power 688
Group and Subunit Power 690
Acquisition of Subunit Power 690
Institutionalization of Subunit Power 693
Organizational Politics 695
Political Strategies 695
Influence Strategies 698
Summary 701
Discussion Questions 702
Glossary 703
Notes 704
Concluding Case: A Power Cage Protest 707
Experiential Exercise: Supervising a Student Teacher 709
Chapter 17 Organization Change and Development 710
Introductory Case: Work Out at General Electric 711
Organizational Survival and Adaptation 713
Forces of Change 715
Resistance to Change 717
Organizational Change 719
I CONTENTS xix
Kinds of Change 719
Targets of Change 721
Theories of Change 722
Action Research Model 726
Re energizing the Mature Organization 729
The Organizational Development Process 731
Historical Stems 732
Assumptions of OD 733
Vision and Mission Statements 734
Applying Organizational Behavior in the News:
Responding to Environmental Awareness 735
Change Agents 736
Transfer and Diffusion of Change 736
Evaluating OD 737
Applying Organizational Behavior Across Cultures: Global Change 738
OD Interventions 739
Interpersonal Interventions 739
Group Interventions 741
Intergroup Interventions 744
Organizational Interventions 746
Applying Organizational Behavior Research: Evaluating Total Quality
Management in a Health Care Organization 751
Summary 753
Discussion Questions 754
Glossary 755
Notes 756
Concluding Case: Inadequate Innovation at Southeast Bank 759
Experiential Exercise: Sensitivity TYaining 760
Name Index 761
Subject Index 769
Preface xx
A Word to the Student xxiv
Chapter 1 People and Organizations 4
Introductory Case: How Much Do You Know About
Organizational Behavior? 5
Defining the Study of Organizational Behavior 6
Why Study Organizational Behavior? 6
The Creation of Organizational Behavior 7
Goals of Organizational Behavior 10
Levels for Analyzing Organizational Behavior 11
What Are Organizations? 13
What Characteristics Do We Study? 15
Organizations and People at Work 16
The Inducements Contributions Balance 17
The Effects of Organizations on People 18
Managers and Leaders 20
Applying Organizational Behavior in the News: Becoming an Entrepreneur 21
Characteristics of Managerial Work 22
Managerial Roles 24
Applying Organizational Behavior Across CMltures:
Managers and Organizations: National Resources 25
Behavioral Science Research 26
The Usefulness of Theory in Understanding Behavior 26
The Scientific Method 27
Research Methods 29
Data Collection Methods 32
Applying Organizational Behavior Research:
Using a Quasi experiment to Evaluate Office Decisions 33
|
| any_adam_object | 1 |
| author | Cherrington, David J. |
| author_facet | Cherrington, David J. |
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| author_sort | Cherrington, David J. |
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| building | Verbundindex |
| bvnumber | BV009816637 |
| callnumber-first | H - Social Science |
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| callnumber-raw | HD58.7 |
| callnumber-search | HD58.7 |
| callnumber-sort | HD 258.7 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 342 |
| ctrlnum | (OCoLC)29026178 (DE-599)BVBBV009816637 |
| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV009816637 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:41:24Z |
| institution | BVB |
| isbn | 0205155502 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006498311 |
| oclc_num | 29026178 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-945 |
| owner_facet | DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-945 |
| physical | XXV, 775 S. Ill., graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Allyn and Bacon |
| record_format | marc |
| spelling | Cherrington, David J. Verfasser aut Organizational behavior the management of individual and organizational performance David J. Cherrington 2. ed. Boston u.a. Allyn and Bacon 1994 XXV, 775 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Comportement organisationnel ram Organisatiegedrag gtt Prise de décision ram Organizational behavior Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 s DE-604 Organisationspsychologie (DE-588)4043786-3 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006498311&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Cherrington, David J. Organizational behavior the management of individual and organizational performance Comportement organisationnel ram Organisatiegedrag gtt Prise de décision ram Organizational behavior Organisationspsychologie (DE-588)4043786-3 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| subject_GND | (DE-588)4043786-3 (DE-588)4285859-8 |
| title | Organizational behavior the management of individual and organizational performance |
| title_auth | Organizational behavior the management of individual and organizational performance |
| title_exact_search | Organizational behavior the management of individual and organizational performance |
| title_full | Organizational behavior the management of individual and organizational performance David J. Cherrington |
| title_fullStr | Organizational behavior the management of individual and organizational performance David J. Cherrington |
| title_full_unstemmed | Organizational behavior the management of individual and organizational performance David J. Cherrington |
| title_short | Organizational behavior |
| title_sort | organizational behavior the management of individual and organizational performance |
| title_sub | the management of individual and organizational performance |
| topic | Comportement organisationnel ram Organisatiegedrag gtt Prise de décision ram Organizational behavior Organisationspsychologie (DE-588)4043786-3 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| topic_facet | Comportement organisationnel Organisatiegedrag Prise de décision Organizational behavior Organisationspsychologie Organisationsverhalten |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006498311&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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