APA (7th ed.) Citation

Brown, S. A. (1992). Total quality service: How organizations use it to create a competitive advantage. Prentice Hall.

Chicago Style (17th ed.) Citation

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Scarborough, Ontario: Prentice Hall, 1992.

MLA (9th ed.) Citation

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice Hall, 1992.