Human resource management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice Hall
1994
|
| Ausgabe: | 6. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 5. ed. u.d.T.: Dessler, Gary: Personnel, human resource management |
| Beschreibung: | XXVIII, 721 S. Ill., graph. Darst. |
| ISBN: | 0136589073 |
Internformat
MARC
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| 300 | |a XXVIII, 721 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804124101928812544 |
|---|---|
| adam_text | I Contents ¦EuSsih^Bh xxv
MFSffHSHM INTRODUCTION TO PERSONNEL/HUMAN RESOURCE
: ^^^HMBK MANAGEMENT: PHILOSOPHY AND PLAN 1
! Ij^^^HRiH ?Overview l
; ^BH^^S^^H * Personnel Management at Work 2
jHSBBBBjiBIIB What is Personnel Management? 2
wM SfUB/E^m WnY s Personnel/HR Management Important to All Managers? 3
jBjyTijj^SB| ? Line and Staff Aspects of Personnel/HRM 3
^pw/MulffimSKBKm ^ne versus Staff Authority 4
jJ^^^S^ff!^^ ^^3B Line Managers Human Resource Management Responsibilities 4
^55^0^ ^M^H Personnel/HR Department Staff s Personnel Management Responsibilities 5
^¦pPj^ 1 ^Et^A Cooperative Line and Staff Human Resource Management: An Example 6
^HL *. . ^K m ^ rj^ cjj^^^jqjj^q environment of Personnel 10
Service Economy Trends Impacting Personnel 10
? How This Book Will Help You 15
Developing Your Human Resource Management Philosophy 16
? Building Employee Commitment: An Overview 18
? The Plan of This Book 22
? Chapter Review 23
Summary 23
Key Terms 24
Discussion Questions 24
? Application Exercises 25
Running Case: Carter Cleaning Company, Introduction 25
Case Incident: Jack Nelson s Problem 25
Human Resource Management Simulation 26
? Notes 27
MiSHMEM EQUAL OPPORTUNITY AND THE LAW 28
^^^h|^h ? Overview 28
^B^VRniHl ? Equal Employment Opportunity Legislation 29
HMP .£ Bf^^^^H Some Background 29
BSL ^ggj^H ? Equal Employment Opportunity 1964 1989 30
PHOB^^B^^B Title VII of the 1964 Civil Rights Act 30
¦^¦KM^^HH^^^H Executive Orders 31
^^KH^^^^^^M Equal Pay Act of 1963 31
W^^^KBm^0^^^^ Age Discrimination in Employment Act of 1967 31
^^^PU^^^L Vocational Rehabilitation Act of 1973 32
Vietnam Era Veterans Readjustment Assistance Act of 1974 32
Pregnancy Discrimination Act of 1978 32
Federal Agency Guidelines 33
Sexual Harassment 34
Selected Early Court Decisions Regarding Equal Employment
Opportunity 37
? Equal Employment Opportunity 1989 1991 38
A Shifting Supreme Court 38
? Equal Employment Opportunity 1991 Present 41
The Civil Rights Act of 1991 41
The Americans with Disabilities Act 44
State and Local Equal Employment Opportunity Laws 45
? Defenses against Discrimination Allegations 46
What is Adverse Impact? 46
How Can Adverse Impact Be Proved? 46
Bona Fide Occupational Qualification 49
Business Necessity 50
Other Considerations in Discriminatory Practice Defenses 51
? Illustrative Discriminatory Employment Practices 52
A Note on What You Can and Cannot Do 52
Recruitment 53
Selection Standards 53
Sample Discriminatory Promotion, Transfer, and Layoff Practices 55
? The EEOC Enforcement Process 56
Processing a Charge 56
Conciliation Proceedings 57
How to Respond to Employment Discrimination Charges 57
The EEOC s Determination and the Attempted Conciliation 60
Avoiding Discrimination Lawsuits 61
? Affirmative Action Programs 61
Equal Employment Opportunity versus Affirmative Action 61
Steps in an Affirmative Action Program 62
Affirmative Action: Two Basic Strategies 62
? Chapter Review 66
Summarv 66
Key Terms 68
Discussion Questions 68
? Application Exercises 69
Running Case: Carter Cleaning Company, A Question of Discrimination 69
Case Incident: Eliminating the Effects of Past Discrimination 69
Human Resource Management Simulation 70
? Notes 70
PART 1 VIDEO CASE: INTRODUCTION 75
B^^^^l JOB ANALYSIS 76
^HI^^^^K .^Hl l0^ Analysis Defined 77
^^^^HN^Bji^HM Uses of fob Analysis Information 77
^l^B^rifflwlsfiflPi Steps in fob Analysis 79
^B^J^aESIn ? Methods of Collecting Job Analysis Information 80
HBv in^HE^^ nB jl Introduction 80
^¦aH^BUHn^Hlfel Questionnaires 83
flHBlH»yHHjl| Observation 83
BiWfciBK^IW Participant Diary/Logs 86
¦y^B^BlHnHMH f .S. C/v;7 Service Procedure 86
WriWMWnW affl* Quantitative fob Analysis Techniques 88
? Writing Job Descriptions 93
/o£ Identification 94
fob Summary 94
Relationships 95
Responsibilities and Duties 96
Authority 96
Standards of Performance 97
Working Conditions and Physical Environment 97
fob Description Guidelines 97
? Small Business Applications: A Practical Approach 98
? Writing Job Specifications 102
Specifications for Trained versus Untrained Personnel 102
fob Specifications Based on Judgment 103
fob Specifications Based on Statistical Analvsis 103
? Chapter Review 103
Summary 103
Kev Terms 104
Discussion Questions 104
? Application Exercises 104
Running Case: Carter Cleaning Company. The lab Description 104
Case Incident: Hurricane Andrew 105
Human Resource Management Simulation 105
? Notes 106
MflBBHSgM PERSONNEL PLANNING AND RECRUITING 107
^mmji^^m^^f^ ? Overview 107
Rfr^^M^p^ w ? Personnel Planning and Forecasting 108
ik^^H^ ? Forecasting Personnel Requirements 109
^^F B^^^ESSSHB Factors in Forecasting Personnel Requirements 109
^^JSSPi^^ SESB Forecasting the Supply of Inside Candidates 112
VJF^y? m^KmH Internal Sources of Candidates 116
^HnftflUB^K ^ Building Employee Commitment: Promotion from Within 118
^^BjBP^jL^^Jj Forecasting the Supply of of Outside Candidates 120
M|M|ClSq( ? Recruiting Job Candidates 121
^^^^^^^^Hgteij^. Introduction 121
Advertising as a Source of Candidates 123
Employment Agencies as a Source of Candidates 129
Executive Recruiters as a Source of Candidates 132
College Recruiting as a Source of Candidates 133
Referrals and Walk Ins as a Source of Candidates 136
Employee Data Bases 137
Older Workers as a Source of Candidates 138
Recruiting Methods Used 140
? Global HRM: The Global Talent Search 140
? Small Business Applications 141
Using Executive Recruiters 141
Using the State Job Services 142
? Developing and Using Application Forms 142
Purpose of Application Forms 142
Equal Opportunity and Application Forms 143
Using Application Forms to Predict fob Performance 144
? Chapter Review 148
Summary 148
Kev Terms 148
Discussion Questions 148
? Application Exercises 149
Running Case: Carter Cleaning Company: Cutting Better Applicants 149
Case Incident: Onlv Asians Wanted Here 149
Human Resource Management Simulation 150
? Notes 150
MJBWM15M EMPLOYEE TESTING AND SELECTION 1 5 5
. ? Overview 153
a(. ^%. I ? The Selection Process 154
Jfcf Ehte 4mlii ii « Why the Selection Process is Important 154
ffl^fll ? Basic Testing Concepts 155
I^^^^hHJI^^BjSI Testing Guidelines 160
? Ethical and Legal Questions in Testing 161
Equal Employment Opportunity Implications for Testing 161
? Types of Tests 163
Tests of Cognitive Abilities 163
Tests of Motor and Physical Abilities 165
Measuring Personality and Interests 166
Achievement Tests 167
? Work Samples and Simulations 167
Work Sampling for Employee Selection 167
Management Assessment Centers 168
The Miniature Job Training and Evaluation Approach 170
? Other Selection Techniques 172
Background Investigations and Reference Checks 172
Preemployment Information Services 176
The Polygraph and Honesty Testing 177
Graphology 180
Physical Examination 181
Drug Screening 182
Validity of Various Selection Devices 183
Complying with the Immigration Law 183
? Small Business Applications: Testing 184
? Chapter Review 186
Summary 186
Kev Terms 187
Discussion Questions 187
? Application Exercises 187
Running Cast : Cartel Cleaning Company. Honesty Tasting 187
Case Incident: Tin: Tough Screener 188
Human Resource Management Simulation 18!)
? Appendix 5.1: Special Topics in Testing 190
Special Topics in Testing 190
Reliability 190
Validity 191
The Problem of Test Unfairness 193
Aspects of the Quest for Validity 194
? Notes 196
MSIHM1M INTERVIEWING CANDIDATES AND BUILDING A TOTAL
_^_^ SELECTION PROGRAM 200
^^flplf^^^f^B ?Overview 200
^PflK819BpP53S9 Types of Interviews 201
¦J el^KSFWV ry^Mg™ Interviewing and the Law: Employment Discrimination Testers 207
1, yg W ~ ? Common Interviewing Mistakes 208
V .^ * ! 1 Introduction 208
i V^ ^^^M Snap Judgments 208
Negative Emphasis 209
Not Knowing the fob 209
Pressure to Hire 210
Candidate Order Error 210
Nonverbal Behavior 210
? The Effective Interview 211
Steps in the Interview 211
Summary of Interviewing Guidelines 213
The Structured Interview 216
? Small Business Applications: Interviewing 217
Develop Behavioral Specifications 217
Specific Factors to Probe in the Interview 218
Using an In tervie w Plan 219
Match Candidate to the fob 219
? Building Employee Commitment: A Total
Selection Program 220
? Guidelines for Interviewees 223
? Chapter Review 225
Summary 225
Key Terms 226
Discussion Questions 226
? Application Exercises 226
Running Case: Carter Cleaning Company, The Better Interview 226
Case Incident: The Oui of Control Interview 227
Human Resource Management Simulation 228
? Notes 228
PART 1 VIDEO CASE: CONCLUSION 251
PART 2 VIDEO CASE: INTRODUCTION 25 5
BJBBBHJIM ORIENTATION AND TRAINING 254
^^^^^_^^^_ ? Overview 234
|^HH *!^^H ? Orientation and Socialization 235
M^fBpf^^SH Orientation 235
¦yT flfli ? Building Employee Commitment 237
|^^^P_a^w ? Introduction to Training 238
I^^^VSflHMHBS The Basic Training Process 239
IF^F *^^^^|^^H Training and Learning 239
j^M* ¦j^^^^^B Legal Aspects of Training 240
Hb^H^^H ? Assessing Training Needs 240
¦Pj^^^^^^^^^^^^l Introduction 240
Task Analysis: Assessing the Training Needs of New Employees 241
Performance Analysis: Determining the Training Needs of
Current Employees 243
Setting Training Objectives 243
? Training and Training Techniques 244
On the Job Training 244
Job Instruction Training 245
Lectures 246
Audiovisual Techniques 246
Programmed Learning 247
Vestibule or Simulated Training 247
? Small Business Applications: Training 250
Training for Special Purposes 251
Literacy Training Techniques 251
AIDS Education 252
? Global HRM: Training 253
Values Training 254
Diversity Training 254
Customer Service Training 255
Training for Teamwork and Empowerment 256
? Evaluating the Training Effort 257
Controlled Experimentation 257
What Training Effects to Measure 257
? Chapter Review 258
Summary 258
Key Terms 259
Discussion Questions 259
? Application Exercises 259
Running Case: Carter Cleaning Company, The New Training Program 259
Case Incident: Boeing s New Computer System 260
Human Resource Management Simulation 262
? Notes 262
MBflSMiM DEVELOPING MANAGERS 264
^^^^^^^^^^_ ? Overview 264
i^l^^^^^^B ? Nature Purpose of Management Development 265
I^^hSNB|^^^^| The Management Development Process 265
^^pk| ll g^^^^^^H Popularity of Various Development Techniques 267
Kmm|^^^^H ? Managerial On the Job Training 267
^^Bu^^^^^^^^^^H fob Rotation 267
^Efl^^^^^^ ? Global HRM: Global Job Rotation and Management 268
^HRKSH^HF^/ Coaching/Understudy Approach 269
^^^HSSnvfi^ jfr—~ Junior Boards 269
Action Learning 269
? Basic Off the Job Development Techniques 270
The Case Study Method 270
Management Games 271
Outside Seminars 272
University Related Programs 272
Role Playing 275
Behavior Modeling 276
In House Development Centers 277
? Special Management Development Techniques 279
Leader Match Training 280
Vroom Yetton Leadership Training 280
Developing O.K. Managers: Transactional Analysis 281
Organizational Development 283
? Executive Development: Key Factors for Success 289
Five Key Factors for Success 289
? Global HRM 291
? Small Business Applications 292
? Chapter Review 294
Summary 294
Key Terms 295
Discussion Questions 295
? Application Exercises 295
Running Case: Carter Cleaning Company, Developing Managers 295
Case Incident: What We Need Around Here Is Better Human Relations 296
Human Resource Management Simulation 297
? Notes 297
MSISSSSSSBM MANAGING QUALITY AND PRODUCTIVITY 299
¦BffiiamKMU * Overview 299
pBlifiBfflfKHB ^ Introduction 300
fi|||m||EpO ? Alternative Work Arrangements 300
IHiSHJBi^P* * 1 Flextime 300
SHfiSPl^KteKb. Three and Four Day Workweeks 303
|^^Sl|jjf4?15H| Other Flexible Work Arrangements 304
Hp^^H^ ? Using Quality Care Circle Programs 305
^HH|||^Hfl|^^B^ Steps in Establishing a Quality Circle 305
^^^BjgHill^^^K, Making Quality Circles More Effective 307
^^fiaHj^^Bi ? Total Quality Management Programs 309
Introduction 309
Three Basic Features of the Program 312
Human Resource Management and the Quality Improvement Effort 315
? Creating Self Directed Teams 317
The Nature of Self Directed Teams 317
Self Directed Teams in Action 317
? Building Employee Commitment: Empowering
Work Teams 319
Making Self Directed Teams More Effective 322
? Chapter Review 324
Summon 324
Key Terms 324
Discussion Questions 324
? Application Exercises 325
Running Case: Carter Cleaning Company, The Quality Circle Program 325
Case Incident: Is the Honeynoon Over at Flat Rock? 325
Human Resource Management Simulation 327
? Notes 328
BJBBMMtM APPRAISING PERFORMANCE 550
mmmmm^mmm ?Overview 330
(¦¦¦jSl ?Why Should You Appraise Performance? 331
B^~j^~^HSHH The Supervisor s Role in Appraisal 332
^BrTBPBP^g^^B Steps in Appraising Performance 332
^gB^—^^Htjjjd^ttS Performance Appraisal Problems 332
¦ft SSm^Sm ^ How TO Define the J°b 332
HIKjtti^BaMf l Clarify What Performance You Expect 332
¦B^ S^Sfl ?The Appraisal Itself: Appraisal Methods 334
^^^^^^^^^^^^H Graphic Rating Scale Technique 334
^^^^^^^^^^^^H Alternation Ranking Method 334
^^^^^^^^^^^^^^^ Paired Comparison Method 334
Forced Distribution Method 338
Critical Incident Method 340
Narrative Forms 340
Rehaviorally Anchored Rating Scales 342
The Management By Objectives (MBO) Method 346
Mixing the Methods 347
? Appraising Performance: Problems and Issues 347
Dealing with the Five Main Rating Scale Appraisal Problems 347
How to Avoid Appraisal Problems 350
Equal Employment and Performance Appraisal 351
Who Should Do the Appraising? 353
? The Appraisal Interview 355
Main Types of Interviews 355
How to Prepare for the Appraisal Interview 356
How to Conduct the Interview 356
? Performance Appraisal in Practice 358
? Chapter Review 360
Summary 360
Key Terms 361
Discussion Questions .161
? Application Hxkrciskn MYZ
Running ( use: Carter ( leaning Cninpun , The I ertnrmant e Ajiprai^i: . iij
Case Incident: Appraising the Secretaries at S ecl uler I itij
Human Resource Management Simulation .164
? Notks 3G4
MflBBfiCT MANAGING CAREERS 567
tofifffl^M VXVR ?Overview 367
HN||Mto§^H ? Introduction: HR Career Management 368
Be ifiylni ?Factors That Affect Career Choices 368
|9Bwl|jlg^§fl| ? Career Management and the First Assignment 3 76
^•^^^^¦«» ? Managing Promotions and Transfers 380
Making Promotion Decisions 380
Handling Transfers 381
? Building Employee Commitment: Helping Employees
to Self Actualize 382
Helping Employees to Self Actualize 382
Examples of Career Management/Promotion from Within Programs 383
Retirement 388
? Chapter Review 389
Summary 389
Key Terms 390
Discussion Questions 390
? Application Exercises 390
Running Case: Carter Cleaning Company, The Career Planning Program 390
Case Incident: Reality Shock 391
Human Resource Management Simulation 391
? Appendix ll.l: Finding the Right Job 392
Helping You Get the Right fob 392
Job Search Techniques 392
Writing Your Resume 394
Handling the Interview 397
? Notes 398
PART 2 VIDEO CASE: CONCLUSION 599
PART 5 VIDEO CASE INTRODUCTION 401
MSfflRKETOi ESTABLISHING PAY PLANS 402
^^M^P» ? Basic Aspects of Compensation 403
XVi CONTENTS
Compensation at Work 403
The Roles of Money in Work Motivation 403
Bases for Determining Pay 403
? Basic Considerations in Determining Pay Rates 404
Legal Considerations in Compensation 404
Union Influences on Compensation Decisions 406
Compensation Policies 407
Equity and Its Impact on Pay Rates 407
? Establishing Pay Rates 408
Step 1. Conduct the Salary Survey 408
Step 2. Determine the Worth of Each fob: fob Evaluation 411
Step 3. Group Similar fobs into Pay Grades 417
Step 4. Price Each Pay Grade—Wage Curves 418
Step 5. Fine Tune Pay Rates 418
? Current Trends in Job Evaluation and Compensation 421
Is fob Evaluation a Barrier to Excellence ? 421
Alternatives to fob Evaluation 421
Why fob Evaluation Plans Are Still Widely Used 423
? Building Employee Commitment: Compensation
Management 423
A Glimpse Into the Future 425
? Pricing Managerial and Professional Jobs 426
Compensating Managers 427
Compensating Professional Employees 429
? Current Issues in Compensation Management 429
The Issue of Comparable Worth 429
The Issue of Pay Secrecv 432
The Issue of Inflation and Compensation Management 432
The Issue of Cost of Living Differentials 434
? Global HRM: The Issue of Compensating
Overseas Employees 434
? Small Business Applications 435
Developing a Workable Pay Plan 435
Compensation Policies 436
Legal Issues 437
? Chapter Review 438
Summary 438
Key Terms 439
Discussion Questions 4.19
? Application Exercises 439
Running Case: Carter Cleaning Connxinw The Am l n Plan I.! 1
Case Incident: lob Evluatian for Hunk Manayr* 110
Human Resource Management Simulation 140
? Appendix 12.1: Quantitative Ion Eyai.i ation Mi ;rnon.s 441
The Factor Comparison lob E uluaiitn Method lii
The Point Method of fob Evaluation 447
? Notes 450
BilBBBBSBBM pay^for performance and financial incentives 454
^^^^^^^^_ ? Overview 454
^HJ^^^HBl ? Money and Motivation: Background 455
^^E^^^^^^BaB Types of Incentive Plans 456
^Bj^^^Hflj ? Incentives for Production Employees 456
^^^^BkX :^^^^H Piecework Plans 456
WEtKLEiMKtK* Standard Hour Plan 457
I i 1 f^ Team or Group Incentive Plans 458
1_ ? Incentives for Managers and Executives 459
~^~— I ^ Short Term Incentives: The Annual Bonus 459
¦ • __^^^M Long Term Incentives 461
¦ ¦ ¦^¦i^^^™ ? Incentives for Salespeople 463
Salary Plan 464
Commission Plan 464
Combination Plan 464
? Incentives for Other Professionals 465
Merit Pay as an Incentive 465
Incentives for Professional Employees 467
Rewarding Key Contributors 468
Customer Service Incentive Plans 469
? Organization Wide Incentive Plans 469
Profit Sharing Plans 469
Employee Stock Ownership Plan (ESOP) 470
Scanlon Plan 470
Gainsharing Plans 471
At Risk Pay Plans 473
? Developing Effective Incentive Plans 473
Incentive Plan Problems 473
In Summary: When to Use Incentive Plans 475
? Building Employee Commitment: Example of a Total
Compensation Program 476
? Small Business Applications 478
Adapt Incentives for Nonexempts to the Fair Labor Standards
Act 478
Consider the Current Business Stage of the Company 479
Stress Productivity and Quality Measures if Possible 480
Get Employee Input in System Design 480
? Chapter Review 480
Summaiv 480
Key farms 481
Discussion Questions 481
? Application Exercises 481
Running Case: Carter Cleaning Company. The Incentive
Plan 481
Case Incident: Sales Quotas 482
Human Resource Management Simulation 483
? Notes 483
BiBHSBIflW BENEFITS AND SERVICES 486
^^H ill ?Overview 486
HB| |jB ? Supplemental Pay Benefits 487
•J^B ^fvH Unemployment Insurance 487
^Kt£ **fy^tt/Ki Vacations and Holidays 491
ks^^^CK^Jtef.. fHj^H Sick Leave 491
jjKJr~^— j^^^^H Severance Pay 492
^ ^PI^^H Supplemental Unemployment Benefits 492
^J^H ? Insurance Benefits 493
j|t^^^| IVoricer s Compensation 493
^ ¦*i^^^^^™ ^ye Insurance 494
Hospitalization, Medical, and Disability Insurance 494
? Retirement Benefits 499
Social Security 499
Pension Plans 499
ERISA and The Tax Reform Act of 1986 501
FASB 87 and the Omnibus Budget Reconciliation Act of 1987 502
Working Women and Retirement Benefits 502
Individual Retirement Accounts 503
Recent Trends 504
? Employee Services Benefits 505
Personal Services Benefits 505
fob Related Services Benefits 507
Executive Perquisites 510
? Flexible Benefits Program 511
Employee s Preferences for Various Benefits 511
The Cafeteria Approach 512
Computers and Benefits Administration 512
? Small Business Applications: Benefits and Employee
Leasing 514
? Benefits Today and Tomorrow 516
The Benefits Picture Today 516
The Benefits Scene Tomorrow 516
? Building Employee Commitment: Example of a Benefits
Program 517
? Chapter Review 518
Summary 518
Kav Terms 51 fl
Discussion Questions 5111
? Application Exercises 519
Running Case: Carter Cleaning Comptinv. The Xeu Henelit I jnn • /.
(aisc Incident: Sirk Leave in Spring ille .120
Human Resource Management Simulation ~ 2l
? Notes 522
PART 5 VIDEO CASE: CONCLUSION 52 5
PART 4 VIDEO CASE: INTRODUCTION 527
BSflBEBSISlEM basics of labor relations 528
______.^^ ? Overview 528
IJPTg^OaK ? Introduction: The Labor Movement 529
K|^^E3pB A Brief History of the American Union Movement 529
^^^g^^^^m^;^^ Recent Trends in Unionization 530
^BHj^l^^H ^H Why Do Workers Organize? 531
^^^Blf^B . JiB What Do Unions Want? What Are Their Aims? 532
^^HK^t^Wl The AFL CI° 534
^^^^^^yjsjfl ? Unions and the Law 535
^^^^^^^^^^^^^^^ Background 535
Period of Strong Encouragement: The Norris LaGuardia Act (1932) and the
National Labor Belations or Wagner Act (1935) 535
Period of Modified Encouragement Coupled with Regulation: The Taft
Hartley Act (194 7) 536
Period of Detailed Reguation of Internal Union Affairs: The Landrum Griffin
Act (1959) 540
Labor Law Today 541
? The Union Drive and Election 542
Step 1. Initial Contact 542
Step 2. Obtaining Authorization Cards 544
Step 3. Hold a Hearing 548
Step 4. The Campaign 551
Step 5. The Election 551
How to Lose an NLRB Election 553
The Supervisor s Role 557
Rules Regarding Literature and Solicitation 557
Guidelines for Employers Wishing to Stay Union Free 558
Decertification Elections: When Employees Want to Oust Their Union 559
? Chapter Review 560
Summon7 560
Kev Terms 561
Discussion Questions 561
? Application Exercises 561
Running Case: Carter Cleaning Company, The Union Arrives 561
Case Incident: France Rivet Company 562
Human Resource Management Simulation 562
? Notes 562
BJMHSSffM! COLLECTIVE BARGAINING 565
_ , „ _ ? Overview 565
^^yTMS *¦ Introduction: What Is Collective Bargaining? 566
¦HMB|9S||ng What Is Good Faith? 566
HSt!^^|B^9^^^j~J| Negotiating Team 567
QHEPaffitJf * The Actual Bargaining Sessions 568
^B^^^^Jt^BaPi Bargaining Items 568
^^^^^^^^^^^^HH Bargaining Stages 569
Impasses, Mediation, and Strikes 569
The Agreement Itself 572
Changes to Expect After Being Unionized 572
? Contract Administration: Grievances 573
The Important Role of Contract Administration 573
What Are the Sources of Grievances? 573
The Grievance Procedure 574
Grievance Handling in Nonunion Organizations 576
Guidelines for Handling Grievances 576
? The Future of Unionism 578
Unions Fall On Hard Times 578
What s Next for Unions? 578
? Building Employee Commitment 579
? Chapter Review 583
Summon? 583
Key Terms 584
Discussion Questions 584
? Application Exercises 584
Running Case: Carter Cleaning Company, The Grievance 584
Case Incident: Botched Batch 585
Human Resource Management Simulation 58(i
? Notes 587
PART 4 VIDEO CASE: CONCLUSION 589
PART •? VIDEO CASE: INTRODUCTION 591
gjflWSKETO GUARANTEED FAIR TREATMENT 592
^^_. ? Overview 592
£ ^^^1 Hf ? Building Employee Commitment: Building Two Way
A » ¦ii iilMhBHI Speak Up! Programs 593
¦^^/K«R|jj|3|^^^H| Top Down Programs 596
^A ttH ? Guaranteed Fair Treatment Employee Discipline 596
1^^^^^^ £fl^flH Guaranteed Fair Treatment at Work 596
^^^^^^^L^/3V^7 $3 Fairness in Disciplining 598
^^^^^^EKJfctafMQ Discipline Guidelines 599
Discipline Without Punishment 600
? Managing Dismissals 601
Grounds for Dismissal 602
Termination at Will 603
Avoiding Wrongful Discharge Suits 604
Dismissal Procedures 605
The Termination Inten iew 605
? Managing Separations: Layoff and Retirement 607
Introduction 607
Managing Layoffs 608
Adjusting to Downsizings and Mergers 609
Lifetime Employment Without Guarantees 610
Retirement 612
? Chapter Review 612
Summary 612
Key Terms 613
Discussion Questions 614
? Application Exercises 614
Running Case: Carter Cleaning Company, Guaranteeing Fair Treatment 614
Case Incident: fob Insecurity at IBM 614
Human Resource Management Simulation 615
? Notes 615
BBBMSHBIB EMPLOYEE SAFETY AND HEALTH 617
^ ?Overview 617
PEpPUm ? Why Employee Safety and Health Are Important 618
Epl^fliiaf ? Basic Facts About the Occupational Safety Law 618
^KiBlHf Purpose 618
¦^p^ffijH OSHA Standards 618
¦ .OO^^Bi OSHA Recordkeeping Procedures 619
^S^K r m ^^^Bl Inspections and Citations 620
HBET K^^^H The Responsibilities and Rights of Employers and Employees 623
¦_¦ fl^^^J The Changing Nature of OSHA 626
¦Hi ^BH^l ? The Supervisor s Role in Safety 626
^^^^¦g ^^^^^^| Top Management Commitment 627
HhBHHH ? What Causes Accidents 627
The Three Basic Causes of Accidents 627
Unsafe Conditions (Work Related Accident Causing Factors) 628
What Causes Unsafe Acts (A Second Basic Cause of Accidents) 630
? How to Prevent Accidents 632
Basic Approaches to Preventing Accidents 632
Reducing Unsafe Conditions 632
Reducing Unsafe Acts Through Selection and Placement 633
Reducing Unsafe Acts Through Propaganda 634
Reducing Unsafe Acts Through Training 634
Reducing Unsafe Acts Through Positive Reinforcement 634
Reducing Unsafe Acts Through Top Management Commitment 635
Summary: How to Reduce Accidents 636
Controlling Worker s Compensation Costs 636
? Employee Health: Problems and Remedies 637
Alcoholism and Substance Abuse 637
Guidelines for Dealing with Substance Abuse 640
The Problems of fob Stress and Burnout 641
Burnout 642
Asbestos Exposure at Work 644
Video Display Health Problems and How to Avoid Them 645
AIDS and the Workplace 647
Workplace Smoking 647
? Chapter Review 651
Summary 651
Key Terms 651
Discussion Questions 652
? Application Exercises 652
Running Case: Carter Cleaning Company, The New Safety Program 652
Case Incident: Hartley Corporation 653
Human Resource Management Simulation 654
? Appendix 18 1 Self inspection Checklists 655
? Notes 663
FSffHSHSHM STRATEGIC ISSUES IN HUMAN RESOURCE MANAGEMENT 666
^¦¦¦^¦^^hj ? Overview 666
^^^H^^^H ? The Evolving Role of HRM 667
^^^^HH^^^^^H The Evolution of Personnel Management 667
^^^Hj^^HH Specific Changes 667
^^^^^IB^^^^^^H The Changing Role of Personnel/Human Resource Management 669
^^^^H? jflfl| ^ Strategic Planning and HRM 670
^^^^Rfc^^^M Strategic Planning Defined 670
^^^^^/^^^^^M HRM s Role in Strategic Planning 671
I^^^HHiHHil^^^l Strategic Human Resource Management: Examples 672
Personnel Policies and Strategic Implementations 673
Auditing the HRM Function 674
? Toward a Philosophy of HR Management 677
The Need for a Philosophy 677
? Building Employee Commitment: A Recap 678
? Chapter Review 679
Summary 679
Kay Terms 680
Discussion Questions 680
Human Resource Management Simulation 680
? Notes 680
PART 5 VIDEO CASE: CONCLUSION 682
Hm|Hg| INTERNATIONAL ISSUES IN HUMAN RESOURCE
^BUdaflSfc™ MANAGEMENT 685
wSBtm^^^ ? General International Issues in HRM 684
^^ f* ~ft m^mMi $t wi Orienting and Training Employees for International Assignments 685
Cffi ]lllLJ^^^KMgam International Issues in Compensation Management 686
=^j1 %aiSB ^ Global HRM: Managing Intercountry Differences in Human
HKsiPBfKfsEJHra!! Intercountry Differences Impacting HRM 688
H^HHI GLOSSARY 69? |
I^HH^H PHOTO CREDITS 703
|^H^^H INDEX 705
By^^l^^^l ^ Name and Organization 705
^^^^^^^^H ? Subject 708
|
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| callnumber-subject | HF - Commerce |
| classification_rvk | QV 570 |
| ctrlnum | (OCoLC)28419050 (DE-599)BVBBV009755625 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 6. ed. |
| format | Book |
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| id | DE-604.BV009755625 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:40:19Z |
| institution | BVB |
| isbn | 0136589073 |
| language | English |
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| physical | XXVIII, 721 S. Ill., graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Prentice Hall |
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| spelling | Dessler, Gary Verfasser aut Human resource management Gary Dessler 6. ed. Englewood Cliffs, NJ Prentice Hall 1994 XXVIII, 721 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier 5. ed. u.d.T.: Dessler, Gary: Personnel, human resource management Personeelsmanagement gtt Personnel management Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Personalpolitik (DE-588)4045269-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Personalwesen (DE-588)4076000-5 gnd rswk-swf Humanvermögen (DE-588)4240300-5 gnd rswk-swf 1\p (DE-588)4143413-4 Aufsatzsammlung gnd-content Führung (DE-588)4018776-7 s DE-604 Personalwesen (DE-588)4076000-5 s Management (DE-588)4037278-9 s Humanvermögen (DE-588)4240300-5 s Personalentwicklung (DE-588)4121465-1 s Personalpolitik (DE-588)4045269-4 s 2\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006452701&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Dessler, Gary Human resource management Personeelsmanagement gtt Personnel management Personalentwicklung (DE-588)4121465-1 gnd Führung (DE-588)4018776-7 gnd Personalpolitik (DE-588)4045269-4 gnd Management (DE-588)4037278-9 gnd Personalwesen (DE-588)4076000-5 gnd Humanvermögen (DE-588)4240300-5 gnd |
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| title | Human resource management |
| title_auth | Human resource management |
| title_exact_search | Human resource management |
| title_full | Human resource management Gary Dessler |
| title_fullStr | Human resource management Gary Dessler |
| title_full_unstemmed | Human resource management Gary Dessler |
| title_short | Human resource management |
| title_sort | human resource management |
| topic | Personeelsmanagement gtt Personnel management Personalentwicklung (DE-588)4121465-1 gnd Führung (DE-588)4018776-7 gnd Personalpolitik (DE-588)4045269-4 gnd Management (DE-588)4037278-9 gnd Personalwesen (DE-588)4076000-5 gnd Humanvermögen (DE-588)4240300-5 gnd |
| topic_facet | Personeelsmanagement Personnel management Personalentwicklung Führung Personalpolitik Management Personalwesen Humanvermögen Aufsatzsammlung |
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