The global learning organization:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Burr Ridge, Ill. u.a.
Irwin
1994
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIV, 311 S. graph. Darst. |
| ISBN: | 1556238398 |
Internformat
MARC
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| 245 | 1 | 0 | |a The global learning organization |c Michael Marquardt ; Angus Reynolds |
| 264 | 1 | |a Burr Ridge, Ill. u.a. |b Irwin |c 1994 | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Parti
OVERVIEW OF THE GLOBAL LEARNING
ORGANIZATION 1
Chapter One
THE NEED FOR LEARNING ORGANIZATIONS
IN THE GLOBAL WORKPLACE 3
Globalization, 3
Changes in the Global Workplace, 5
Economic and Marketing Forces, 5
Environmental and Ecological Pressures, 6
Information Technology, 7
The Knowledge Era, 9
New Job Skills and Employee Expectations, 11
Organization Structure and Size, 12
Societal Turbulence, 15
Total Quality Management Movement, 15
Workforce Diversity and Mobility, 16
Organizations Response, 17
Emergence of Learning Organizations, 18
Global Corporations Need to Be Learning
Organizations, 19
Chapter Two
LEARNING, LEARNING ORGANIZATIONS, j
AND THE GLOBAL LEARNING
ORGANIZATION MODEL 20 j
What Are Learning Organizations? 20 j
Models for Learning Organizations, 24 j
Global Learning Organization Model, 26
I
xiv I
Learning, 29
^Organization, 30
Global, 32
World Class? 34
Chapter Three
PRINCIPLES OF LEARNING IN
LEARNING ORGANIZATIONS 35
What Is Learning? 35
Individual and Organizational Learning, 37
Learning and Training, 37
Know How Workers, 38
—^How Organizations Learn, 39
The Necessary Architecture, 43
Knowledge Creation, 43
A Corporate Learning Model, 45
The Continuous Workplace Learning Model, 47
Critical Elements, 50
Chapter Four
ELEVEN ESSENTIAL ORGANIZATIONAL
ELEMENTS FOR GLOBAL LEARNING 51
Appropriate Structures, 51
Corporate Learning Culture, 53
Empowerment, 56
Environmental Scanning, 58
Knowledge Creation and Transfer, 60
Learning Technology, 62
Quality, 64
^Strategy, 66
iSupportive Atmosphere, 67
Teamwork and Networking, 69
Vision, 74
t The Crucial Interlink, 77 i /,. v,
Chapter Five
SIX GLOBAL KEYS TO
ORGANIZATIONAL SUCCESS 78
Acculturization, 78
Borders, 80
Globalization, 82
Language, 84
Leadership, 85
Workforce Diversity, 87
It s Not Always a Small World, 87
Part II
BECOMING A GLOBAL LEARNING ORGANIZATION 89
Chapter Six
OBSTACLES AND CHALLENGES 91
Tales of Woe, 91
Caution Signs, 92
Inherent Learning Disabilities of Organizations, 94
The Intrinsic Difficulty, 96
Organizational Barriers to Learning, 97
Insufficient Organizational Capacity, 99
Up the Global Learning Organization Ladder, 100
Chapter Seven
STAGES IN THE DEVELOPMENT OF GLOBAL
LEARNING ORGANIZATIONS 101
The Global Learning Curve, 103
Stages in the Development of Learning Organizations, 103
Organization Building, 108
Chapter Eight
DEVELOPING ORGANIZATIONAL
CAPACITY FOR GLOBAL LEARNING 109
Steps to Creating a Global Learning Organization, 110
1
/
Transfonn the Individual and Organizational Images of
Learning, 110
Create Knowledge Based Partnerships, 110
Develop and Expand Team Learning Activities, 111
Change the Role of Managers, 111
Encourage Experiments and Risk Taking, 112
Create Structures, Systems, and Time to Extract
Learning, 113
Build Opportunities and Mechanisms to Disseminate
Learning, 113
Empower People, 114
Push Information throughout the Organization and to
External Associates, 114
^Develop the Discipline of Systems Thinking, 115
Create a Culture of Continuous Improvement, 115
Develop a Powerful Vision for Organizational Excellence
and Individual Fulfillment, 115
Root Out Bureaucracy, 116
Places to Begin Creating a Global Learning
Organization, 116
Develop the Necessary Skills for Workers, 117
Chapter Nine
GLOBALIZING LEARNING ORGANIZATIONS 119
Whirlpool 119
Globalization of Learning, 121
Global Learning Assessment, 122
Global Assessment Systems—Organizationwide
Components, 123
Global Assessment Systems—Functional Components, 125
Global Organization Development, 126
Global Leadership Development, 127
Global Training, 127
Managing and Learning across Borders, 128
Administration, 128
Learning Styles, 128
Acculturization of the Product and Process, 128
Utilizing Globalized Employees, 129
Leadership in the Building of Global Learning
Organizations, 129
New Global Roles, 130
New Global Skills, 131
Fasten Your Seatbelts, 132
Part III
EXEMPLARY GLOBAL LEARNING ORGANIZATIONS 133
Chapter Ten
ANALOG DEVICES: EXECUTIVE
COMMITMENT TO INNOVATION AND
ORGANIZATIONAL LEARNING 135
A Company at the Crossroads, 135
What Business Is Analog Devices in Anyway? 136
Background, 137
A New Environment, 138
A New Strategy for Learning, 138
Systems Thinking, 139
Organizational Learning, 139
Behavioral Influences on the Learning Process, 140
Quality, 141
Global Information Transfer, 142
A Word from the Wise, 143
Chapter Eleven
ASEA BROWN BOVERI: AN
ORGANIZATION FOR GLOBAL SUCCESS 144
Streamlined Structure, 144
Transferred Learning, 146
Centers of Excellence, 147
Fluid Business Areas, 147
Almost Staffless, 148
Training, 148
A Model for Global Learning Organizations, 149
Chapter Twelve
AUTOMIND: ADAPTING TO CULTURE 150
Team Learning, 150
The Need for Global Learning, 152
Appropriate Structures for Various Business
Cultures, 152
Appropriate Structures for Various Business Sectors, 154
Electricite de France and AutoExpert, 154
A Fresh Approach, 155
Adaptation, 156
A Local Twist, 156
Toward a Bright Future, 157
Chapter Thirteen
CARVAJAL INVERSIONES: A LEARNING
FAMILY 158
An Ideal of Service, 159
Culture and Barriers, 160
Quality above All, 162
Customer Oriented Service, 163
The Company s People, 163
Human Resource Development, 164
An Eye to the Future, 165
Chapter Fourteen
CATERAIR INTERNATIONAL: VISION AND
VALUES ELEVATING ORGANIZATIONAL
EXCELLENCE 167
Operational Triangle, 168
Information Transfer, 169
Learning Culture, 169
Global Mindset Training, 170
Quality and Leadership Institute, 171
Technology, 171
Management Initiatives, 172
Empowerment, 172
Poised to Take Off, 173
Chapter Fifteen
CORNING: SYNERGY AND LEARNING
SUCCESS 174
Where Are They Coming from? 174
A Family Business, 176
Being Venturesome and Building Networks, 176
Research and Development, 177
Training Equals Learning and Fixing, 178
Tecknowledgy Transfer, 179
A Glass Quality Act, 181
Empowerment, 182
Coming s Formulas, 183
Coming s Strategies, 186
Where Do You Go from Up? 188
Chapter Sixteen
GENERAL ELECTRIC: GLOBAL ACTION
LEARNING FOR GLOBAL BRAINS 189
Three Tools, 190
Work Out, 191
Best Practices, 192
Process Mapping, 193
Global Brains, 193
The Organizational Cultural Revolution, 195
Chapter Seventeen
HONDA: A WORLD CLASS LEARNING
ENVIRONMENT 197
An International Viewpoint, 198
The Honda Way, 199
The We Philosophy, 200
What about Other Japanese Companies? 201
A Global Success Story, 202
Chapter Eighteen
MEDTRONIC: PACESETTER IN
LEARNING FOR THE FUTURE 203
Getting Started and Advertising at the Same Time, 204
Organizing Appropriately, 205
Going Global, 205
Customer Focused Quality, 207
Getting the Word Out—And In, 209
Educating Employees and Others, 210
Reinventing Medtronic, 211
Looking to the Future, 212
Chapter Nineteen
MOTOROLA: TRANSCULTURAL
LEARNING AND GLOBAL ALLIANCES 213
Human Capital Valued at the Top, 213
Training for Benchmarking, 215
Getting the Priorities Right, 216
Action Learning for Executives, 216
How Much of an Investment? 217
Technology Management, 218
Empowerment, 218
Globalization, 218
Cultural Sensitivity, 219
Networking and Alliances, 219
Suggestions for Training and Learning, 220
Chapter Twenty
PPG: DEVELOPING LEADERS FOR THE
LEARNING ORGANIZATION 221
Benchmarking, 221
Quality, 221
A Tough Scenario, 222
An Integrated Individual Development System, 223
Building Core Competency Leaders, 226
Training and Learning Methodologies, 228
Empowerment, 228
A Tough Competitor, 228
Chapter Twenty One
ROYAL BANK OF CANADA:
THE LEARNING WORK FORCE 229
Royal Bank Fosters Learning, 230
Communication, 233
A Priority on Global Learning, 234
At Least One Foot Firmly in the Future, 234
Chapter Twenty Two
SAMSUNG: TARGETING GLOBALLY,
ACTING LOCALLY 235
Where Are They Coming from? 235
Establishing a Global Presence, 238
Contributing to the Local Community, 239
Establishing a Truly Global Management Team, 240
Human Resources as the Base of Power, 242
Cultivation of a Technological Labor Force, 243
Communication Flow, 245
Supportive Atmosphere, 245
Preparing for the 21st Century, 246
Chapter Twenty Three
SINGAPORE AIRLINES: FLYING HIGH
ON WORLDWIDE LEARNING 247
A Matchless Reputation, 247
Corporate Philosophy, 248
The Formula for Success, 249
A Strategy for Survival and Success, 250
How to Keep Your Job, 250
The Beginning of an Aura, 251
The Organization, 252
A Spirit of Dedicated Teamwork, 252
Investing in Human Resources, 253
People as Assets, 254
Training for Tomorrow, 256
People Centered Orientation, 257
Clouds on the Horizon? 258
Looking Ahead, 259
Chapter Twenty Four
TATUNG: TURNING TALENT AND
TECHNOLOGY INTO ORGANIZATIONAL
LEARNING 260
Tatung Institute of Technology, 260
Industry Education Cooperation as a Resource, 262
Continuous Learning, 263
Reinventing the Company, 263
Empowerment and Supportive Corporate Culture, 264
A Caring Employer, 264
Remaking Tatung through Ming Wu Yuan, 265
Chapter Twenty Five
XEROX: CONTINUOUS LEARNING
THROUGH QUALITY CULTURE 266
Xerox s Global Advantage, 267
Competitive Benchmarking, 269
Employee Involvement, 270
Enter Leadership through Quality, 270
External Recognition, 273
Learning from Warts, 274
Part IV
THE LEARNING HORIZON 277
Chapter Twenty Six
THE FUTURE OF THE GLOBAL
LEARNING ORGANIZATION 279
The Emerging New Paradigm for Organizational Life, 279
The Project Focused, Streamlined Organization, 280
The Transfigured Organization, 283
The Interactive Organization, 283
Human Learning and Development as Workplace s
Purpose, 286
Future Research and Exploration for Global Learning
Organizations, 286
A View from the Top, 287
Appendix A
GLOBAL LEARNING ORGANIZATIONS
STRENGTH CHART 291
Appendix B
BIBLIOGRAPHY 295
GLOSSARY 301
INDEX 306
|
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