Lawton, R. L. (1993). Creating a customer-contered culture: Leadership in quality, innovation and speed. ASQC Quality Press.
Chicago-Zitierstil (17. Ausg.)Lawton, Robin L. Creating a Customer-contered Culture: Leadership in Quality, Innovation and Speed. Milwaukee, Wis: ASQC Quality Press, 1993.
MLA-Zitierstil (9. Ausg.)Lawton, Robin L. Creating a Customer-contered Culture: Leadership in Quality, Innovation and Speed. ASQC Quality Press, 1993.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.