Creating a customer-contered culture: leadership in quality, innovation and speed
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press
1993
|
| Schlagworte: | |
| Beschreibung: | XIX, 177 S. graph. Darst. |
| ISBN: | 0873891511 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV009650778 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 940609s1993 d||| |||| 00||| eng d | ||
| 020 | |a 0873891511 |9 0-87389-151-1 | ||
| 035 | |a (OCoLC)27934822 | ||
| 035 | |a (DE-599)BVBBV009650778 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 |a DE-19 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Lawton, Robin L. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Creating a customer-contered culture |b leadership in quality, innovation and speed |c Robin L. Lawton |
| 264 | 1 | |a Milwaukee, Wis. |b ASQC Quality Press |c 1993 | |
| 300 | |a XIX, 177 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Leiderschap |2 gtt | |
| 650 | 4 | |a Qualité totale | |
| 650 | 4 | |a Service à la clientèle - Qualité - Contrôle | |
| 650 | 7 | |a Vernieuwing |2 gtt | |
| 650 | 4 | |a Consumer Satisfaction | |
| 650 | 4 | |a Customer services |x Quality control | |
| 650 | 4 | |a Total Quality Management | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 1 | 1 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |D s |
| 689 | 1 | |5 DE-604 | |
| 689 | 2 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 2 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 2 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006380498 | ||
Datensatz im Suchindex
| _version_ | 1804123993145344000 |
|---|---|
| any_adam_object | |
| author | Lawton, Robin L. |
| author_facet | Lawton, Robin L. |
| author_role | aut |
| author_sort | Lawton, Robin L. |
| author_variant | r l l rl rll |
| building | Verbundindex |
| bvnumber | BV009650778 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)27934822 (DE-599)BVBBV009650778 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01905nam a2200553 c 4500</leader><controlfield tag="001">BV009650778</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">940609s1993 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0873891511</subfield><subfield code="9">0-87389-151-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)27934822</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV009650778</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield><subfield code="a">DE-19</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lawton, Robin L.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Creating a customer-contered culture</subfield><subfield code="b">leadership in quality, innovation and speed</subfield><subfield code="c">Robin L. Lawton</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Milwaukee, Wis.</subfield><subfield code="b">ASQC Quality Press</subfield><subfield code="c">1993</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIX, 177 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantgerichtheid</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Leiderschap</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Qualité totale</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle - Qualité - Contrôle</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Vernieuwing</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer Satisfaction</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Quality control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total Quality Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Qualitätskontrolle</subfield><subfield code="0">(DE-588)4047968-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-006380498</subfield></datafield></record></collection> |
| id | DE-604.BV009650778 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:38:35Z |
| institution | BVB |
| isbn | 0873891511 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006380498 |
| oclc_num | 27934822 |
| open_access_boolean | |
| owner | DE-945 DE-19 DE-BY-UBM |
| owner_facet | DE-945 DE-19 DE-BY-UBM |
| physical | XIX, 177 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | ASQC Quality Press |
| record_format | marc |
| spelling | Lawton, Robin L. Verfasser aut Creating a customer-contered culture leadership in quality, innovation and speed Robin L. Lawton Milwaukee, Wis. ASQC Quality Press 1993 XIX, 177 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Kwaliteitszorg gtt Leiderschap gtt Qualité totale Service à la clientèle - Qualité - Contrôle Vernieuwing gtt Consumer Satisfaction Customer services Quality control Total Quality Management Total quality management Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Kundendienst (DE-588)4135134-4 s Qualitätskontrolle (DE-588)4047968-7 s Kundenorientierung (DE-588)4316837-1 s |
| spellingShingle | Lawton, Robin L. Creating a customer-contered culture leadership in quality, innovation and speed Klantgerichtheid gtt Kwaliteitszorg gtt Leiderschap gtt Qualité totale Service à la clientèle - Qualité - Contrôle Vernieuwing gtt Consumer Satisfaction Customer services Quality control Total Quality Management Total quality management Kundenorientierung (DE-588)4316837-1 gnd Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4135134-4 (DE-588)4219057-5 (DE-588)4047968-7 |
| title | Creating a customer-contered culture leadership in quality, innovation and speed |
| title_auth | Creating a customer-contered culture leadership in quality, innovation and speed |
| title_exact_search | Creating a customer-contered culture leadership in quality, innovation and speed |
| title_full | Creating a customer-contered culture leadership in quality, innovation and speed Robin L. Lawton |
| title_fullStr | Creating a customer-contered culture leadership in quality, innovation and speed Robin L. Lawton |
| title_full_unstemmed | Creating a customer-contered culture leadership in quality, innovation and speed Robin L. Lawton |
| title_short | Creating a customer-contered culture |
| title_sort | creating a customer contered culture leadership in quality innovation and speed |
| title_sub | leadership in quality, innovation and speed |
| topic | Klantgerichtheid gtt Kwaliteitszorg gtt Leiderschap gtt Qualité totale Service à la clientèle - Qualité - Contrôle Vernieuwing gtt Consumer Satisfaction Customer services Quality control Total Quality Management Total quality management Kundenorientierung (DE-588)4316837-1 gnd Kundendienst (DE-588)4135134-4 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| topic_facet | Klantgerichtheid Kwaliteitszorg Leiderschap Qualité totale Service à la clientèle - Qualité - Contrôle Vernieuwing Consumer Satisfaction Customer services Quality control Total Quality Management Total quality management Kundenorientierung Kundendienst Qualitätsmanagement Qualitätskontrolle |
| work_keys_str_mv | AT lawtonrobinl creatingacustomerconteredcultureleadershipinqualityinnovationandspeed |