Cases in total quality management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford [u.a.]
Butterworth-Heinemann
1994
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXII, 271 S. graph. Darst. |
| ISBN: | 0750615656 |
Internformat
MARC
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| 100 | 1 | |a Oakland, John S. |e Verfasser |0 (DE-588)111951089 |4 aut | |
| 245 | 1 | 0 | |a Cases in total quality management |c John S. Oakland and Leslie J. Porter |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Oxford [u.a.] |b Butterworth-Heinemann |c 1994 | |
| 300 | |a XXII, 271 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Qualité totale - Cas, Études de |2 ram | |
| 650 | 4 | |a Total quality management |v Case studies | |
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| 700 | 1 | |a Porter, Leslie J. |e Sonstige |4 oth | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-006355880 | ||
Datensatz im Suchindex
| _version_ | 1804123956811137024 |
|---|---|
| adam_text | Contents
Preface vii
The essentials of TQM ix
Reading, using, analysing the cases xx
PART ONE The Foundations for TQM 1
1 Culture change through total quality at Lynx 3
2 Assessing TQM implementation in the Prudential Assurance
Co Ltd, Life Administration Home Service Division 10
3 TQM in the research and development environment a balanced
approach between hard and soft quality: Esso Research Centre 52
PART TWO The Role of Quality Systems 61
4 Quality systems and TQM in the Tioxide Group Ltd 63
5 Quality systems in CarnaudMetal Box PLC Foodcan UK 76
PART THREE The Role of Tools and the Improvement Cycle 83
6 Problem solving and the use of improvement tools and techniques
at Hills Industries 85
7 Customer satisfaction, quality improvement and the use of SPC
tools at Charter Chemicals 92
8 Quality costing at Zentech Computer Services Ltd 106
9 Quality costing at Windowco Ltd 133
10 Performance through Total Quality: the Shorts experience 159
PART FOUR The Organizational, Communication and
Teamwork Requirements 175
11 Organizing for success at Pirelli Communication Cables 177
12 Organization and teamwork for quality at Thomas Cork SML 184
vi Contents
PART FIVE TQM Its Implementation and Integration into
Strategy 191
13 Implementing TQM at Newtech Tools Ltd 193
14 TQM implementation in British Gas West Midlands 204
15 Building a quality organization in Infomat 222
16 Goal deployment in Exxon Chemical 234
17 Implementing TQM at the University of Bradford Management
Centre 253
Index 269
|
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| indexdate | 2024-07-09T17:38:01Z |
| institution | BVB |
| isbn | 0750615656 |
| language | English |
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| physical | XXII, 271 S. graph. Darst. |
| publishDate | 1994 |
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| spelling | Oakland, John S. Verfasser (DE-588)111951089 aut Cases in total quality management John S. Oakland and Leslie J. Porter 1. publ. Oxford [u.a.] Butterworth-Heinemann 1994 XXII, 271 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitszorg gtt Qualité totale - Cas, Études de ram Total quality management Case studies Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Qualitätsmanagement (DE-588)4219057-5 s DE-604 Porter, Leslie J. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006355880&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Cases in total quality management |
| title_auth | Cases in total quality management |
| title_exact_search | Cases in total quality management |
| title_full | Cases in total quality management John S. Oakland and Leslie J. Porter |
| title_fullStr | Cases in total quality management John S. Oakland and Leslie J. Porter |
| title_full_unstemmed | Cases in total quality management John S. Oakland and Leslie J. Porter |
| title_short | Cases in total quality management |
| title_sort | cases in total quality management |
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