Service quality: new directions in theory and practice
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks [u.a.]
Sage
1994
|
| Schlagworte: | |
| Beschreibung: | IX, 289 S. Ill., graph. Darst. |
| ISBN: | 0803949197 0803949200 |
Internformat
MARC
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| 245 | 1 | 0 | |a Service quality |b new directions in theory and practice |c eds. Roland T. Rust ... |
| 264 | 1 | |a Thousand Oaks [u.a.] |b Sage |c 1994 | |
| 300 | |a IX, 289 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantenservice |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer services |x Quality control | |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätskontrolle |0 (DE-588)4047968-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |2 gnd |9 rswk-swf |
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| 700 | 1 | |a Rust, Roland T. |e Sonstige |4 oth | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-006354943 | ||
Datensatz im Suchindex
| _version_ | 1804123955427016704 |
|---|---|
| any_adam_object | |
| building | Verbundindex |
| bvnumber | BV009616283 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 QR 560 |
| ctrlnum | (OCoLC)28665527 (DE-599)BVBBV009616283 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV009616283 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:37:59Z |
| institution | BVB |
| isbn | 0803949197 0803949200 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006354943 |
| oclc_num | 28665527 |
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| physical | IX, 289 S. Ill., graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Sage |
| record_format | marc |
| spelling | Service quality new directions in theory and practice eds. Roland T. Rust ... Thousand Oaks [u.a.] Sage 1994 IX, 289 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantenservice gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Qualitätsmanagement (DE-588)4219057-5 s Dienstleistungsbetrieb (DE-588)4012181-1 s DE-604 Kundendienst (DE-588)4135134-4 s Qualitätskontrolle (DE-588)4047968-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s Rust, Roland T. Sonstige oth |
| spellingShingle | Service quality new directions in theory and practice Klantenservice gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundendienst (DE-588)4135134-4 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4135134-4 (DE-588)4047968-7 (DE-588)4012181-1 (DE-588)4219057-5 (DE-588)4143413-4 |
| title | Service quality new directions in theory and practice |
| title_auth | Service quality new directions in theory and practice |
| title_exact_search | Service quality new directions in theory and practice |
| title_full | Service quality new directions in theory and practice eds. Roland T. Rust ... |
| title_fullStr | Service quality new directions in theory and practice eds. Roland T. Rust ... |
| title_full_unstemmed | Service quality new directions in theory and practice eds. Roland T. Rust ... |
| title_short | Service quality |
| title_sort | service quality new directions in theory and practice |
| title_sub | new directions in theory and practice |
| topic | Klantenservice gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundendienst (DE-588)4135134-4 gnd Qualitätskontrolle (DE-588)4047968-7 gnd Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Klantenservice Kwaliteitszorg Consumer satisfaction Customer services Quality control Verbraucherzufriedenheit Kundendienst Qualitätskontrolle Dienstleistungsbetrieb Qualitätsmanagement Aufsatzsammlung |
| work_keys_str_mv | AT rustrolandt servicequalitynewdirectionsintheoryandpractice |