Building total quality: a guide for management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English Italian |
| Veröffentlicht: |
London u.a.
Chapman & Hall
1993
|
| Ausgabe: | Engl. language ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 303 S. |
| ISBN: | 0412497808 |
Internformat
MARC
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| 240 | 1 | 0 | |a Costruire la qualita' totale |
| 245 | 1 | 0 | |a Building total quality |b a guide for management |c Tito Conti |
| 250 | |a Engl. language ed. | ||
| 264 | 1 | |a London u.a. |b Chapman & Hall |c 1993 | |
| 300 | |a XII, 303 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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| 650 | 7 | |a Controle De Qualidade |2 larpcal | |
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Datensatz im Suchindex
| _version_ | 1804123902710906880 |
|---|---|
| adam_text | Contents
Foreword ix
Introduction 1
1 Quality today 7
1.1 Total quality 7
1.2 Standards based quality 27
1.3 Quality in small and large companies 36
1.4 The process: the source of quality 39
2 The total quality model 59
2.1 The quality mission and the company market
model 59
2.2 The basic model 61
2.3 A closer look at the model 81
3 The model at work: improvement planning 117
3.1 The need for strategic and high quality
planning to keep on course for total quality 117
3.2 Getting started: assessment of the current
situation and of improvement trends
(self assessment) 120
3.3 Assessing results: satisfaction of all users 123
3.4 Assessing the state of processes 139
3.5 Assessing the state of the quality system 141
3.6 Comparative analysis of self assessment results.
Gaps with previous goals and with competitors.
Identification of strengths and weaknesses 146
3.7 Strategic planning: preliminary definition of
goals, strategies and priorities 147
v
CONTENTS
3.8 Goal deployment 150
3.9 Responsibility for interfunctional improvement
goals 167
3.10 Incorporating goals, strategies and priorities in
improvement plans 171
4 Improvement implementation and process
management 175
4.1 Continuous micro assessment/micro planning and
improvement initiatives 175
4.2 Intrafunctional and interfunctional processes.
Integrated processes and process streams 178
4.3 Managing the integrated process 185
4.4 Managing the process stream 187
4.5 Quality function deployment methodologies
applied to process streams 197
4.6 Analysing and auditing process streams 203
4.7 Information, information systems and process
management 206
4.8 The new product development process: an
example of management indicators 212
4.9 Management indicators in the logistics
process 225
5 Learning to cope with change and continuous
improvement: the education process 229
5.1 A permanent learning process rather than
sweeping training programmes 229
5.2 The education process as a means of overcoming
resistance to change 232
5.3 Continuous improvement and continuous
learning 235
5.4 Quality education in the context of corporate
training programmes 238
6 The economics of quality 243
6.1 The costs of quality: too much emphasis and not
enough analysis 243
6.2 The limits of the traditional view 244
6.3 The economics of quality in relation to Total
Quality: maximise value and minimise costs 253
vi
~ CONTENTS ~]
7 Assessing company quality: self assessment,
certification and quality awards 265
7.1 The first step: establish what is being assessed
and by whom 265
7.2 Standards conformity assessment and assessment
in relation to the total quality mission 267
7.3 Control oriented assessments and improvement
oriented assessments 271
7.4 Assessment reliability 275
7.5 The central role of self assessment 278
7.6 Quality awards: the positioning problem 279
7.7 A brief critical analysis of the three main quality
awards 286
Bibliography 291
References 295
Index 299
vii
|
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:37:09Z |
| institution | BVB |
| isbn | 0412497808 |
| language | English Italian |
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| spelling | Conti, Tito Verfasser aut Costruire la qualita' totale Building total quality a guide for management Tito Conti Engl. language ed. London u.a. Chapman & Hall 1993 XII, 303 S. txt rdacontent n rdamedia nc rdacarrier Controle De Qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006317770&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Conti, Tito Building total quality a guide for management Controle De Qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Building total quality a guide for management |
| title_alt | Costruire la qualita' totale |
| title_auth | Building total quality a guide for management |
| title_exact_search | Building total quality a guide for management |
| title_full | Building total quality a guide for management Tito Conti |
| title_fullStr | Building total quality a guide for management Tito Conti |
| title_full_unstemmed | Building total quality a guide for management Tito Conti |
| title_short | Building total quality |
| title_sort | building total quality a guide for management |
| title_sub | a guide for management |
| topic | Controle De Qualidade larpcal Kwaliteitszorg gtt Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Controle De Qualidade Kwaliteitszorg Total quality management Qualitätsmanagement |
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