Management of organizational behavior: utilizing human resources
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice Hall
1993
|
| Ausgabe: | 6. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXII, 536 S. graph. Darst. |
| ISBN: | 0135550041 013554999X |
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| 245 | 1 | 0 | |a Management of organizational behavior |b utilizing human resources |c Paul Hersey ; Kenneth H. Blanchard |
| 250 | |a 6. ed. | ||
| 264 | 1 | |a Englewood Cliffs, NJ |b Prentice Hall |c 1993 | |
| 300 | |a XXII, 536 S. |b graph. Darst. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface xix
1 Management: An Applied Behavioral Sciences
Approach 1
A LOOK BACK 3
SUCCESSFUL VERSUS UNSUCCESSFUL
SCIENCES 3
Change 4
MANAGEMENT DEFINED 5
Distinction Between Management and
Leadership 5
THREE COMPETENCIES OF LEADERSHIP 5
MANAGEMENT PROCESS 6
SKILLS OF A MANAGER 8
Emphasis on Human Skills 9
vii
viii / Contents
ORGANIZATIONS AS SOCIAL SYSTEMS 9
Managerial Roles in a Social System 10
INGREDIENTS FOR EFFECTIVE HUMAN
SKILLS 12
Understanding Past Behavior 12 / Predicting Future
Behavior 13 / Directing, Changing, and Controlling
Behavior 13 / Learning to Apply Behavioral Science
Theory 14
APPLIED BEHAVIORAL SCIENCES 15
What Is a Behavioral Scientist? 16
THE DESIGN OF THIS BOOK 16
NOTES 17
2 Motivation and Behavior 19
BEHAVIOR 19
Motives 20 / Goals 20 / Motive
Strength 21 / Changes in Motive Strength 21
CATEGORIES OF ACTIVITIES 25
MOTIVES, GOALS, AND ACTIVITIES 26
EXPECTANCY THEORY 30
EXPECTANCY AND AVAILABILITY 30
PERSONALITY DEVELOPMENT 32
Changing Personality 32
HIERARCHY OF NEEDS 33
MOTIVATIONAL RESEARCH 38
Physiological Needs 38 / Safety (Security)
Needs 39 / Social (Affiliation) Needs 41
Esteem Needs 42 / Self actualization
Needs 44 / Money Motive 48
WHAT DO WORKERS WANT FROM THEIR
JOBS? 49
What Do Workers Want?—1949 50 / What
Do Workers Want?—Sex Differences in Work
Values 51 / What Do Workers Want?—Recent
Findings 52
SUMMARIZING MOTIVES AND BEHAVIOR 52
NOTES 54
Contents I iz
3 Motivating Environment 56
HAWTHORNE STUDIES 56
THEORY X AND THEORY Y 59
HUMAN GROUP 62
INCREASING INTERPERSONAL COMPETENCE
64
Argyris Immaturity Maturity Theory 66
Theory into Practice 67
MOTIVATION HYGIENE THEORY 69
Hygiene Factors 70 / Motivators 71
The Relationship of Herzberg to Maslow 72
JOB ENRICHMENT 74
Example of Job Enrichment 74 / A Problem of
Placement 76
MOTIVATION AND SATISFACTION 76
TRANSACTIONAL ANALYSIS 77
Ego States 78 / A Healthy Personality 81 /
Life Position 82 / Transactions Between
People 83 / Strokes 86 / Psychological Game
Analysis 87
SCRIPT ANALYSIS 88
SUMMARY AND CONCLUSION 90
NOTES 91
4 Leadership: Trait and Attitudinal Approaches 93
LEADERSHIP DEFINED 93
LEGACIES OF THE PAST 94
SCHOOLS OF ORGANIZATIONAL THEORY 95
Scientific Management Movement 96 / Human
Relations Movement 96
TRAIT APPROACH TO LEADERSHIP 97
ATTITUDINAL APPROACHES 100
Ohio State Leadership Studies 100 / Michigan
Leadership Studies 102 / Group Dynamics
Studies 102 / Rensis Likert s Management
Systems 103 / Theory into Practice 108
Managerial Grid 110
1
x / Contents
IS THERE A BEST STYLE OF LEADERSHIP? 111
NOTES 113
5 Leadership: Situational Approaches 116
SITUATIONAL APPROACHES TO
LEADERSHIP 116
TANNENBACIM SCHMIDT CONTINUUM OF
LEADER BEHAVIOR 117
FIEDLER S LEADERSHIP CONTINGENCY
MODEL 119
HOUSE MITCHELL PATH GOAL THEORY 121
STINSON JOHSON MODEL 123
VROOM YETTEN CONTINGENCY
MODEL 124
HERSEY BLANCHARD TRI DIMENSIONAL LEADER
EFFECTIVENESS MODEL 128
Effectiveness Dimension 129
Instrumentation 133
WHAT ABOUT CONSISTENCY? 134
ATTITUDE VERSUS BEHAVIOR 135
NOTES 137
6 Determining Effectiveness 140
MANAGEMENT EFFECTIVENESS VERSUS
LEADERSHIP EFFECTIVENESS 140
SUCCESSFUL LEADERSHIP VERSUS EFFECTIVE
LEADERSHIP 141
WHAT DETERMINES ORGANIZATIONAL
EFFECTIVENESS? 145
Causal Variables 145 / Intervening
Variables 146 / Output or End Result
Variables 146 / Long Term Goals versus Short Term
Goals 147 / Organizational Dilemma 147
FORCE FIELD ANALYSIS 150
INTEGRATION OF GOALS AND
EFFECTIVENESS 152
Contents I zi
PARTICIPATION AND EFFECTIVENESS 154
Management by Objectives 155
STYLE AND EFFECTIVENESS 157
NOTES 158
7 Diagnosing the Environment 160
ENVIRONMENTAL VARIABLES 160
Style Defined 161 / Expectations Defined 162
STYLE AND EXPECTATIONS 162
Leader s Style and Expectations 163
Followers Styles and Expectations 165
Supervisor s Style and Expectations 166
Associates Styles and Expectations 168
Organization s Style and Expectations 169
OTHER SITUATIONAL VARIABLES 169
Job Demands 169 / Time 171 / External
Environment 172
DEVELOPING STRATEGIES 173
Changing Style 173 / Changes in Expectations
versus Changes in Style 174 / Team Building:
Selection of Key Employees 175 / Changing
Situational Variables 177
DIAGNOSING THE ENVIRONMENT—A CASE 178
Anti Peter Principle Vaccine 180
HOW CAN MANAGERS LEARN TO DEAL
WITH ALL THESE ENVIRONMENTAL
VARIABLES? 181
NOTES 181
8 Situational Leadership 183
SITUATIONAL LEADERSHIP 184
Basic Concept of Situational Leadership 185
Readiness of the Followers or Group 188
Readiness Defined 189 / Selecting Appropriate
Styles 192
APPLICATION OF SITUATIONAL
LEADERSHIP 196
Determining Appropriate Style 198
Components of Readiness 199 / Writing Effective
Task Statements 201 / Direction of Readiness
!
xii / Contents
Change 202 / Instruments to Measure
Readiness 203 / Components of Leadership
Style 205
SITUATIONAL LEADERSHIP AND VARIOUS
ORGANIZATIONAL SETTINGS 207
Parent Child Relationships 208 / Ineffective Parent
Styles 209 / Management of Research and
Development Personnel 210 / Educational
Setting 210
UNDERSTANDING EARLIER RESEARCH 213
Determining the Effectiveness of
Participation 213 / The Influence of Cultural
Change 214
DOES SITCJATIONAL LEADERSHIP
WORK? 215
CHANGING LEADERSHIP STYLE
APPROPRIATELY 217
NOTES 218
9 Situational Leadership, Perception, and the Impact
of Power 220
POWER DEFINED 220
POWER: AN ERODING CONCEPT 221
POSITION POWER AND PERSONAL
POWER 222
Selling Within Your Own Organization 225
ADDITIONAL BASES OF POWER 225
The Perception of Power 226 / Readiness, Styles,
and Power Bases 228
IS THERE A BEST TYPE OF POWER? 231
Power Bases and Readiness Level 234
INTEGRATING POWER BASES, READINESS
LEVEL, AND LEADERSHIP STYLE THROUGH
SITUATIONAL LEADERSHIP 234
The Situational Use of Power 234 / Developing
Sources of Power 237 / Sources of
Power 238 / Eroding Sources of
Power 239 / Willingness to Take a Power
Role 241 / Do You Want Power? 242
Content* I xtti
THE POWER PERCEPTION PROFILE 243
Development of the Power Perception Profile 243
Uses of the Power Perception Profile 244
CONCLUSIONS 245
NOTES 246
10 Developing Human Resources 248
INCREASING EFFECTIVENESS 249
Breaking the Ineffective Cycle 252
DEVELOPMENTAL CYCLE 253
What s in It for the Manager? 253 / What Do We
Want to Influence? 254 / How Is the Person Doing
Now? 254 / Determining Readiness 254
Increasing Readiness 256 / Successive
Approximations 257 / Time and the Developmental
Cycle 262
CHANGING READINESS THROUGH BEHAVIOR
MODIFICATION 263
Positive Reinforcement 265 / Individualizing
Reinforcement 265 / Schedule of
Reinforcement 266 / Consistency
in Reinforcement 267 / Isn t All This Reinforcement
a Form of Bribery? 267
NOTES 268
11 Constructive Discipline 269
THE REGRESSIVE CYCLE 269
Relationship between Ability and Willingness in
the Developmental and Regressive Cycles 273
Some Things to Remember When Disciplining an
Individual 275 / Punishment and Negative
Reinforcement 277 / Extinction 279 / When to
Use Punishment or Extinction 281 / An Example of
Using Behavior Modification 281
PROBLEMS AND THEIR OWNERSHIP—WHO S GOT
THE MONKEY? 282
Monkey Management 283 / Monkey Management
and Situational Leadership 284
xiv / Contents
POSITIVE DISCIPLINE 286
MOTES 287
12 Building Effective Relationships 288
LEAD INSTRUMENTATION 289
Leadership Style 289 / Style Range or
Flexibility 289 / Style Adaptability 290
Flexibility: A Question of Willingness 291 / Is There
Only One Appropriate Style? 292 / CJse of LEAD
Instrumentation 293
JOHARI WINDOW 294
Feedback 295 / Disclosure 298 / Self
perception versus Style 299 / Is It Too Late? 302
LEAD PROFILES 304
Sample 304 / What Is a Two Style
Profile? 304 / Wide Flexibility 305
Reference to Situational Leadership 305 Style
Profile 1 3 305 / Style Profile 1 4 307 / Style
Profile 2 3 308 / Style Profile 1 2 310 / Style
Profile 2 4 311 / Style Profile 3 4 312
Implications for Growth and Development 314
Team Building 316 / Who Determines the
Leadership Style of a Manager? 316
CONTRACTING FOR LEADERSHIP STYLE 317
Adding the Contracting Process 318
MAKING THE PROCESS WORK 319
An Example—Contracting for Leadership Styles in a
School 319 / Using the Readiness Style
Match 320
NOTES 323
13 Communicating with Rapport 325
HOW IMPORTANT IS EFFECTIVE
COMMUNICATION? 325
The Communication Process 327 / Enhanced Model
of the Communication Process 331 / Active
Listening 332 / Pacing, Then Leading 333
How to Test for Rapport 334
PREFERRED REPRESENTATIONAL SYSTEMS 336
Rep Systems and Communication 336
Matching Predicates to Rep Systems 338
Contents I zv
ORGANIZATIONAL COMMUNICATION 340
INTERNATIONAL BUSINESS COMMUNICATION
342
NOTES 343
14 Group Dynamics: Helping and Hindering Roles in
Groups 345
INDIVIDUALS AND GROUPS 346
IMPORTANT DEFINITIONS 347
GROUP PROBLEM SOLVING MODES 350
HELPING AND HINDERING ROLES 352
51 (HT/LR) COMPETENCY 353
Helping Role Category 353 / Hindering Role
Category 354
52 (HT/HR) COMPETENCY 355
Helping Role Category 355 / Hindering Role
Category 356
53 (HR/LT) COMPETENCY 357
Helping Role Category 357 / Hindering Role
Category 358
54 (LR/LT) COMPETENCY 359
Helping Role Category 359 / Hindering Role
Category 360
SUMMARY 361
NOTES 361
15 Planning and Implementing Change 363
GENERAL FRAMEWORK FOR UNDERSTANDING
CHANGE 363
Diagnosis 364 / Implementation 366
Patterns of Communication 378 / Change
Process 381 / Updated Lewin Model of
Change 383 / Change Process—Some Examples
385 / Change Process—Recommended
Action 389 / The A Victory Model 389
MANAGING INTERGROUP CONFLICT 391
Consequences of Group Competition 391
xvi / Contents
Preventing Intergroup Conflict 392 / Blake,
Shepard, and Mouton Model 393
ORGANIZATIONAL GROWTH 394
ORGANIZATIONAL DEVELOPMENT 397
Organizational Effectiveness and O.D. 397 / A
Problem With Organizational Development 398
IMPACT OF CHANGE ON THE TOTAL
SYSTEM 399
NOTES 400
16 Implementing Situations! Leadership: Managing
People to Perform 402
ORGANIZATIONAL PERFORMANCE 403
Background of the ACHIEVE Model 405 / Using the
ACHIEVE Model 407
THE THREE FUNCTIONS OF PERFORMANCE
MANAGEMENT 410
PERFORMANCE PLANNING 410
Coaching 411 / Performance Review 412
NOTES 413
17 Implementing Situational Leadership: One Minute
Management 414
ONE MINUTE GOAL SETTING 415
Areas of Accountability 415 / Performance
Standards 416 / Goals Need to Be
Clear 417 / Reaching Goals Requires
Feedback 417 / Performance Review Can
Undermine Performance 418 / Limit the Number
of Goals 419 / Diagnosing Blocks to Goal
Setting 420 / Good Goals Are SMART Goals 421
THE ONE MINUTE PRAISING 421
Be Immediate and Specific 422 / State Your
Feelings 422 / Being Close Counts 424
Make Time for Praisings 425
THE ONE MINUTE REPRIMAND 425
Reprimand Behavior, Not the Person 426
THE ONE MINUTE APOLOGY 427
Contents I xvii
ADDITIONS TO ONE MINUTE MANAGEMENT FOR
THE 1990s 428
Talk Specifics 429 / Build Them Up 429
Hear Them Out 429 / New Skills, New Roles 430
INTEGRATION WITH SITUATIONAL
LEADERSHIP 430
NOTES 430
18 Implementing Situational Leadership: Effective
Follow up 433
THE ABCs OF MANAGEMENT 434
THE PRICE SYSTEM 438
P—Pinpoint 438 / R—Record 441
1—Involve 444 / C—Coach 446
E—Evaluate 448
PRINCIPLES IN PRACTICE 450
Transco Energizes 450 / Canadian Pacific Keeps
Trucking 451 /A Fairweather Forecast 452
NOTES 453
19 Implementing Situational Leadership: Making
Decisions That Stick 454
MAKING EFFECTIVE DECISIONS 454
Decision Styles 456
DECISION MAKING AND LEADER
LATITUDE 458
BUILDING COMMITMENTS 459
Commitment to the Customer 463 / Commitment
to the Organization 463 / Commitment to
Self 465 / Commitment to People 465
Commitment to the Task 467
NOTES 471
20 Synthesizing Management Theory: A Holistic
Approach 473
SITUATIONAL LEADERSHIP AND MASLOWS AND
HERZBERG S THEORIES OF MOTIVATION 473
SITUATIONAL LEADERSHIP AND MCGREGORS,
LIKERTS, AND ARGYRIS1 THEORIES 475
1
xviii / Contents
SITUATIONAL LEADERSHIP AMD ARGYRIS ,
SCHEIN S, MCCLELLAND S, AMD MCGREGOR S
THEORIES 477
SITGATIOMAL LEADERSHIP AMD
TRAMSACTIONAL ANALYSIS 479
SITUATIOMAL LEADERSHIP AMD COMTROL
SYSTEMS 481
SITUATIONAL LEADERSHIP AND POWER
BASES 481
SITCJATIONAL LEADERSHIP, PARENT
EFFECTIVENESS TRAINING (P.E.T.), AND
MONKEY MANAGEMENT 483
SITCJATIONAL LEADERSHIP AND
ORGANIZATIONAL GROWTH 484
SITCIATIONAL LEADERSHIP AND CHANGE 485
SUMMARY 488
CONCLUSIONS AND REFLECTIONS 488
NOTES 491
Recommended Supplementary Reading 493
Index 519
|
| any_adam_object | 1 |
| author | Hersey, Paul Blanchard, Kenneth H. 1939- |
| author_GND | (DE-588)118184938 |
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| callnumber-label | HD58 |
| callnumber-raw | HD58.7 |
| callnumber-search | HD58.7 |
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| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 342 QP 343 |
| ctrlnum | (OCoLC)26719032 (DE-599)BVBBV008888189 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 6. ed. |
| format | Book |
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| genre | 1\p (DE-588)4151278-9 Einführung gnd-content |
| genre_facet | Einführung |
| id | DE-604.BV008888189 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:26:43Z |
| institution | BVB |
| isbn | 0135550041 013554999X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005880025 |
| oclc_num | 26719032 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-188 |
| owner_facet | DE-473 DE-BY-UBG DE-19 DE-BY-UBM DE-188 |
| physical | XXII, 536 S. graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Hersey, Paul Verfasser aut Management of organizational behavior utilizing human resources Paul Hersey ; Kenneth H. Blanchard 6. ed. Englewood Cliffs, NJ Prentice Hall 1993 XXII, 536 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Comportement organisationnel Gestion Leadership Management gtt Organisatiegedrag gtt Führung Management Organization and Administration Organizational Culture Organizational Innovation Organizational behavior Personnel Management Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Unternehmensleitung (DE-588)4233771-9 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Verhaltensforschung (DE-588)4062862-0 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf 1\p (DE-588)4151278-9 Einführung gnd-content Management (DE-588)4037278-9 s Organisation (DE-588)4043774-7 s DE-604 Organisationsverhalten (DE-588)4285859-8 s Führung (DE-588)4018776-7 s DE-188 2\p DE-604 Organisationssoziologie (DE-588)4043788-7 s 3\p DE-604 Verhaltensforschung (DE-588)4062862-0 s 4\p DE-604 Unternehmensleitung (DE-588)4233771-9 s 5\p DE-604 Blanchard, Kenneth H. 1939- Verfasser (DE-588)118184938 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005880025&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 5\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hersey, Paul Blanchard, Kenneth H. 1939- Management of organizational behavior utilizing human resources Comportement organisationnel Gestion Leadership Management gtt Organisatiegedrag gtt Führung Management Organization and Administration Organizational Culture Organizational Innovation Organizational behavior Personnel Management Organisationssoziologie (DE-588)4043788-7 gnd Führung (DE-588)4018776-7 gnd Organisation (DE-588)4043774-7 gnd Unternehmensleitung (DE-588)4233771-9 gnd Management (DE-588)4037278-9 gnd Verhaltensforschung (DE-588)4062862-0 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| subject_GND | (DE-588)4043788-7 (DE-588)4018776-7 (DE-588)4043774-7 (DE-588)4233771-9 (DE-588)4037278-9 (DE-588)4062862-0 (DE-588)4285859-8 (DE-588)4151278-9 |
| title | Management of organizational behavior utilizing human resources |
| title_auth | Management of organizational behavior utilizing human resources |
| title_exact_search | Management of organizational behavior utilizing human resources |
| title_full | Management of organizational behavior utilizing human resources Paul Hersey ; Kenneth H. Blanchard |
| title_fullStr | Management of organizational behavior utilizing human resources Paul Hersey ; Kenneth H. Blanchard |
| title_full_unstemmed | Management of organizational behavior utilizing human resources Paul Hersey ; Kenneth H. Blanchard |
| title_short | Management of organizational behavior |
| title_sort | management of organizational behavior utilizing human resources |
| title_sub | utilizing human resources |
| topic | Comportement organisationnel Gestion Leadership Management gtt Organisatiegedrag gtt Führung Management Organization and Administration Organizational Culture Organizational Innovation Organizational behavior Personnel Management Organisationssoziologie (DE-588)4043788-7 gnd Führung (DE-588)4018776-7 gnd Organisation (DE-588)4043774-7 gnd Unternehmensleitung (DE-588)4233771-9 gnd Management (DE-588)4037278-9 gnd Verhaltensforschung (DE-588)4062862-0 gnd Organisationsverhalten (DE-588)4285859-8 gnd |
| topic_facet | Comportement organisationnel Gestion Leadership Management Organisatiegedrag Führung Organization and Administration Organizational Culture Organizational Innovation Organizational behavior Personnel Management Organisationssoziologie Organisation Unternehmensleitung Verhaltensforschung Organisationsverhalten Einführung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005880025&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT herseypaul managementoforganizationalbehaviorutilizinghumanresources AT blanchardkennethh managementoforganizationalbehaviorutilizinghumanresources |