The nature and determinants of customer expectations of service:
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass.
1991
|
| Series: | Marketing Science Institute <Cambridge, Mass.>: Report
91,113 : Working paper |
| Subjects: | |
| Physical Description: | 28 S. graph. Darst. |
Staff View
MARC
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| indexdate | 2024-07-09T17:25:23Z |
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| series | Marketing Science Institute <Cambridge, Mass.>: Report |
| series2 | Marketing Science Institute <Cambridge, Mass.>: Report |
| spelling | Zeithaml, Valarie A. Verfasser (DE-588)113065035 aut The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman Cambridge, Mass. 1991 28 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Marketing Science Institute <Cambridge, Mass.>: Report 91,113 : Working paper Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Berry, Leonard L. Verfasser aut Parasuraman, A. Verfasser aut Marketing Science Institute <Cambridge, Mass.>: Report 91,113 : Working paper (DE-604)BV002814091 91,113 |
| spellingShingle | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. The nature and determinants of customer expectations of service Marketing Science Institute <Cambridge, Mass.>: Report Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The nature and determinants of customer expectations of service |
| title_auth | The nature and determinants of customer expectations of service |
| title_exact_search | The nature and determinants of customer expectations of service |
| title_full | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_fullStr | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_full_unstemmed | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_short | The nature and determinants of customer expectations of service |
| title_sort | the nature and determinants of customer expectations of service |
| topic | Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Marketing research Kundendienst |
| volume_link | (DE-604)BV002814091 |
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