The nature and determinants of customer expectations of service:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, Mass.
1991
|
| Schriftenreihe: | Marketing Science Institute <Cambridge, Mass.>: Report
91,113 : Working paper |
| Schlagworte: | |
| Beschreibung: | 28 S. graph. Darst. |
Internformat
MARC
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| 245 | 1 | 0 | |a The nature and determinants of customer expectations of service |c Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| 264 | 1 | |a Cambridge, Mass. |c 1991 | |
| 300 | |a 28 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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| 490 | 1 | |a Marketing Science Institute <Cambridge, Mass.>: Report |v 91,113 : Working paper | |
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| 700 | 1 | |a Parasuraman, A. |e Verfasser |4 aut | |
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Datensatz im Suchindex
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| author | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:25:23Z |
| institution | BVB |
| language | English |
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| physical | 28 S. graph. Darst. |
| publishDate | 1991 |
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| series | Marketing Science Institute <Cambridge, Mass.>: Report |
| series2 | Marketing Science Institute <Cambridge, Mass.>: Report |
| spelling | Zeithaml, Valarie A. Verfasser (DE-588)113065035 aut The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman Cambridge, Mass. 1991 28 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Marketing Science Institute <Cambridge, Mass.>: Report 91,113 : Working paper Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Berry, Leonard L. Verfasser aut Parasuraman, A. Verfasser aut Marketing Science Institute <Cambridge, Mass.>: Report 91,113 : Working paper (DE-604)BV002814091 91,113 |
| spellingShingle | Zeithaml, Valarie A. Berry, Leonard L. Parasuraman, A. The nature and determinants of customer expectations of service Marketing Science Institute <Cambridge, Mass.>: Report Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The nature and determinants of customer expectations of service |
| title_auth | The nature and determinants of customer expectations of service |
| title_exact_search | The nature and determinants of customer expectations of service |
| title_full | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_fullStr | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_full_unstemmed | The nature and determinants of customer expectations of service Valarie A. Zeithaml ; Leonard L. Berry ; A. Parasuraman |
| title_short | The nature and determinants of customer expectations of service |
| title_sort | the nature and determinants of customer expectations of service |
| topic | Customer services Marketing research Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer services Marketing research Kundendienst |
| volume_link | (DE-604)BV002814091 |
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