The road to the Baldrige Award: quest for total quality
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. u.a.
Butterworth-Heinemann
1992
|
| Schriftenreihe: | The electronic business series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 221 S. Ill. |
| ISBN: | 0750692626 |
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Datensatz im Suchindex
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| adam_text | Contents
Foreword by Former Secretary of Commerce
Robert A. Mosbacher vii
Foreword by Curt W. Reimann ix
Preface xi
Acknowledgments xvii
Part I =» The Baldrige Award Program 1
1. A New View of Quality 3
2. The Long, Hard Road to the Baldrige Award 13
3. Industry s Oscar: The Payoff Can Be Worth the Effort 23
Part II ^^ Total Quality in Business and Industry 29
4. Motorola: One of the First Baldrige Winners 31
5. Xerox Fights Back from the Brink 39
6. A Look at Some Other Baldrige Winners 47
7. Three Small Companies Win Baldrige Awards 57
8. Federal Express Wins in the Tough Services Category 71
9. IBM Leads Computer Industry s Drive for Quality 81
10. How Baldrige Winners and Contenders Boost
Factory Quality 91
11. Electronics Manufacturers Strive for Quality 105
12. Small Electronics Firms Join the Baldrige Quest 119
13. Computer Companies Vie for Quality Leadership 131
14. Military Contractors Push for Quality 141
15. Software Developers Seek Better Measurements 153
Part III ^^ The Total Quality Approach 161
16. Satisfied Customers: Survival s Bottom Line 163
17. Education: At the Heart of Quality 171
18. How Companies Manage Education and Training 181
19. Views of the Gurus on America s Quality Crisis 191
Resources: Recommendations for Further Study 199
Glossary of Common Quality Terminology 209
Index 213
|
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| spelling | Haavind, Robert Verfasser aut The road to the Baldrige Award quest for total quality Robert Haavind Boston, Mass. u.a. Butterworth-Heinemann 1992 XVII, 221 S. Ill. txt rdacontent n rdamedia nc rdacarrier The electronic business series Elektrotechnische industrie gtt Kwaliteitszorg gtt Malcolm Baldrige National Quality Award Total quality management United States Elektronikindustrie (DE-588)4133005-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Qualitätsmanagement (DE-588)4219057-5 s Elektronikindustrie (DE-588)4133005-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005827347&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Haavind, Robert The road to the Baldrige Award quest for total quality Elektrotechnische industrie gtt Kwaliteitszorg gtt Malcolm Baldrige National Quality Award Total quality management United States Elektronikindustrie (DE-588)4133005-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
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| title | The road to the Baldrige Award quest for total quality |
| title_auth | The road to the Baldrige Award quest for total quality |
| title_exact_search | The road to the Baldrige Award quest for total quality |
| title_full | The road to the Baldrige Award quest for total quality Robert Haavind |
| title_fullStr | The road to the Baldrige Award quest for total quality Robert Haavind |
| title_full_unstemmed | The road to the Baldrige Award quest for total quality Robert Haavind |
| title_short | The road to the Baldrige Award |
| title_sort | the road to the baldrige award quest for total quality |
| title_sub | quest for total quality |
| topic | Elektrotechnische industrie gtt Kwaliteitszorg gtt Malcolm Baldrige National Quality Award Total quality management United States Elektronikindustrie (DE-588)4133005-5 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Elektrotechnische industrie Kwaliteitszorg Malcolm Baldrige National Quality Award Total quality management United States Elektronikindustrie Qualitätsmanagement USA |
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