Servqual: a multiple-item scale for measuring customer perceptions of service quality
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cambridge, Mass.
1986
|
| Series: | Marketing Science Institute <Cambridge, Mass.>: Report
86,108 : Research program |
| Subjects: | |
| Physical Description: | V, 39 S. graph. Darst. |
Staff View
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| id | DE-604.BV008808001 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:25:23Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005827307 |
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| physical | V, 39 S. graph. Darst. |
| publishDate | 1986 |
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| series | Marketing Science Institute <Cambridge, Mass.>: Report |
| series2 | Marketing Science Institute <Cambridge, Mass.>: Report |
| spelling | Parasuraman, A. Verfasser aut Servqual a multiple-item scale for measuring customer perceptions of service quality by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry Cambridge, Mass. 1986 V, 39 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Marketing Science Institute <Cambridge, Mass.>: Report 86,108 : Research program Customer services Research Marketing research Zeithaml, Valarie A. Verfasser (DE-588)113065035 aut Berry, Leonard L. Verfasser aut Marketing Science Institute <Cambridge, Mass.>: Report 86,108 : Research program (DE-604)BV002814091 86,108 |
| spellingShingle | Parasuraman, A. Zeithaml, Valarie A. Berry, Leonard L. Servqual a multiple-item scale for measuring customer perceptions of service quality Marketing Science Institute <Cambridge, Mass.>: Report Customer services Research Marketing research |
| title | Servqual a multiple-item scale for measuring customer perceptions of service quality |
| title_auth | Servqual a multiple-item scale for measuring customer perceptions of service quality |
| title_exact_search | Servqual a multiple-item scale for measuring customer perceptions of service quality |
| title_full | Servqual a multiple-item scale for measuring customer perceptions of service quality by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry |
| title_fullStr | Servqual a multiple-item scale for measuring customer perceptions of service quality by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry |
| title_full_unstemmed | Servqual a multiple-item scale for measuring customer perceptions of service quality by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry |
| title_short | Servqual |
| title_sort | servqual a multiple item scale for measuring customer perceptions of service quality |
| title_sub | a multiple-item scale for measuring customer perceptions of service quality |
| topic | Customer services Research Marketing research |
| topic_facet | Customer services Research Marketing research |
| volume_link | (DE-604)BV002814091 |
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