Serving them right: innovative and powerful customer retention strategies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
[New York]
Haper Business
1990
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIII, 150 S. graph. Darst. |
| ISBN: | 0887303463 0887305253 |
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Foreword by Fred Reichheld, Bain Company ix
Preface xiii
Acknowledgments xxv
Introduction xxvii
1 No Sale Is Ever Final 1
2 Major Barriers 27
3 Practical Ways to Keep Your Customers 49
4 Day to Day Service Management 97
5 The Ongoing Commitment 131
The 1990 Malcolm Baldrige National
Quality Award 151
Reader Survey 181
vii
|
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:25:23Z |
| institution | BVB |
| isbn | 0887303463 0887305253 |
| language | English |
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| physical | XXIII, 150 S. graph. Darst. |
| publishDate | 1990 |
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| publisher | Haper Business |
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| spelling | Liswood, Laura A. Verfasser aut Serving them right innovative and powerful customer retention strategies Laura A. Liswood [New York] Haper Business 1990 XXIII, 150 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005827278&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Serving them right innovative and powerful customer retention strategies |
| title_auth | Serving them right innovative and powerful customer retention strategies |
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| title_full | Serving them right innovative and powerful customer retention strategies Laura A. Liswood |
| title_fullStr | Serving them right innovative and powerful customer retention strategies Laura A. Liswood |
| title_full_unstemmed | Serving them right innovative and powerful customer retention strategies Laura A. Liswood |
| title_short | Serving them right |
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| title_sub | innovative and powerful customer retention strategies |
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