The effects of perceived control and customer crowding on the service experience:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, Mass.
1990
|
| Schriftenreihe: | Marketing Science Institute <Cambridge, Mass.>: Report
90,105 : Research program |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 41 S. |
Internformat
MARC
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| 245 | 1 | 0 | |a The effects of perceived control and customer crowding on the service experience |c by John E. G. Bateson and Michael K. M. Hui |
| 264 | 1 | |a Cambridge, Mass. |c 1990 | |
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| 490 | 1 | |a Marketing Science Institute <Cambridge, Mass.>: Report |v 90,105 : Research program | |
| 650 | 4 | |a Psychologie | |
| 650 | 4 | |a Control (Psychology) | |
| 650 | 4 | |a Crowding stress | |
| 650 | 4 | |a Customer services |x Psychological aspects | |
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Datensatz im Suchindex
| _version_ | 1804123161566904320 |
|---|---|
| adam_text | CONTENTS
Introduction 2
An Environmental Psychology Perspective 3
Two Situational Determinants of Perceived Control:
Customer Choice and Density 7
Methodology 10
Results 15
Summary of Findings 25
Managerial Implications of Findings 27
Conclusions 32
References 36
About the Authors 41
FIGURES
Figure 1 2
Figure 2 4
Figure 3 9
Figure 4 9
Figure 5 16
Figure 6 18
Figure 7 27
TABLES
Table 1 20
Table2 22
APPENDIXES
Appendix A 33
Appendix B 34
|
| any_adam_object | 1 |
| author | Bateson, John E. G. Hui, Michael K. |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:25:22Z |
| institution | BVB |
| language | English |
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| physical | 41 S. |
| publishDate | 1990 |
| publishDateSearch | 1990 |
| publishDateSort | 1990 |
| record_format | marc |
| series | Marketing Science Institute <Cambridge, Mass.>: Report |
| series2 | Marketing Science Institute <Cambridge, Mass.>: Report |
| spelling | Bateson, John E. G. Verfasser (DE-588)121975258 aut The effects of perceived control and customer crowding on the service experience by John E. G. Bateson and Michael K. M. Hui Cambridge, Mass. 1990 41 S. txt rdacontent n rdamedia nc rdacarrier Marketing Science Institute <Cambridge, Mass.>: Report 90,105 : Research program Psychologie Control (Psychology) Crowding stress Customer services Psychological aspects Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Hui, Michael K. Verfasser aut Marketing Science Institute <Cambridge, Mass.>: Report 90,105 : Research program (DE-604)BV002814091 90,105 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005827000&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bateson, John E. G. Hui, Michael K. The effects of perceived control and customer crowding on the service experience Marketing Science Institute <Cambridge, Mass.>: Report Psychologie Control (Psychology) Crowding stress Customer services Psychological aspects Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The effects of perceived control and customer crowding on the service experience |
| title_auth | The effects of perceived control and customer crowding on the service experience |
| title_exact_search | The effects of perceived control and customer crowding on the service experience |
| title_full | The effects of perceived control and customer crowding on the service experience by John E. G. Bateson and Michael K. M. Hui |
| title_fullStr | The effects of perceived control and customer crowding on the service experience by John E. G. Bateson and Michael K. M. Hui |
| title_full_unstemmed | The effects of perceived control and customer crowding on the service experience by John E. G. Bateson and Michael K. M. Hui |
| title_short | The effects of perceived control and customer crowding on the service experience |
| title_sort | the effects of perceived control and customer crowding on the service experience |
| topic | Psychologie Control (Psychology) Crowding stress Customer services Psychological aspects Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Psychologie Control (Psychology) Crowding stress Customer services Psychological aspects Kundendienst |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005827000&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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