A handbook of management techniques:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Kogan Page u.a.
1993
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 617 S. graph. Darst. |
| ISBN: | 0749407026 0749412054 |
Internformat
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| 100 | 1 | |a Armstrong, Michael |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a A handbook of management techniques |c Michael Armstrong |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a London u.a. |b Kogan Page u.a. |c 1993 | |
| 300 | |a 617 S. |b graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804122792495415296 |
|---|---|
| adam_text | Contents
Preface to the Second Edition 11
Part 1 Introduction *3
Management Techniques 15
4 Part 2 Corporate Management 19
1 General Management 21
2 Strategic Management 24
3 Portfolio Planning 3/
4 Organization Management 34
Part 3 Marketing Management *3
5 Marketing Management: An Overview 45
6 Marketing Planning 51
7 Product Planning 59
8 Sales Planning 64
9 Media Planning 67
10 Marketing Research 10
11 Desk Research 73
12 Field Research 75
13 Qualitative Research 79
14 Sales Forecasting S/
15 Product life Cycle Analysis 88
16 Target Marketing 93
17 The Marketing Mix 96
18 Pricing 5W
19 Relationship Marketing 105
20 Database Marketing 108
21 Marketing Control / / /
22 Field Sales Control /15
Part 4 Operations Management 119
23 Operations Management: An Overview 121
24 Manufacturing Systems 129
25 Computer Aided Design (CAD) HI
3
26 Computer Aided Manufacturing (CAM) 134
27 Production Planning and Control Systems (PPCS) 137
28 Materials Requirement Planning (MRPI) 142
29 Manufacturing Resource Planning (MRPII) 144
30 Optimized Production Technology (OPT) 147
31 Just in Time 150
32 Process Control 158
33 layout Planning 162
34 Job, Batch and Flow Production 166
35 Numerically Controlled Machine Tools 169
36 Flexible Manufacturing Systems 172
37 Group Technology 776
38 Cellular Manufacturing / 79
39 Robotics 184
40 Computer Integrated Manufacturing 187
41 Quality Systems and Processes 192
42 Total Quality Management 199
43 Planned Maintenance 205
44 Inventory Control 209
45 Make or Buy Decisions 215
46 Physical Distribution Management 217
47 Distribution Planning 221
48 Project Management 229
Part 5 Financial Management 239
49 Financial Management: An Overview 241
50 Financial Planning 243
51 Financial Accounting 244
52 Balance Sheet Analysis 250
53 Profitability Analysis 254
54 Value Added Statement 259
55 Cash Management 261
56 Depreciation 267
57 Inflation Accounting 269
58 Raising Finance 273
59 Creative Accounting 278
60 Management Accounting 283
61 Cost Accounting 286
62 Absorption Costing 295
63 Activity Based Costing 299
64 Marginal Costing 303
65 Standard Costing 307
66 Variance Analysis 310
67 Cost Volume Profit Analysis 314
68 Profit Volume Charts 317
69 Break even Analysis 320
70 Sales Mix Analysis 323
71 Financial Budgeting 326
72 Flexible Budgets 331
73 Zero Base Budgeting 334
74 Budgetary Control 336
4
75 Overhead Accounting 338
76 Responsibility Accounting 340
77 Capital Budgeting 344
78 Payback Method of Capital Appraisal 348
79 Accounting Rate of Return 350
80 Discounted Cash Flow 352
81 Risk Analysis 356
82 Programme Budgeting 358
83 Cost Benefit Analysis 364
84 Cost Effectiveness Analysis 367
Part 6 Human Resource Management 369
85 Human Resource Management: An Overview 371
86 Human Resource Planning 3 75
87 Job Enrichment 379
88 Job Design 381
89 Selection Testing 383
90 Performance Management 386
91 Assessment Centres 389
92 Reward Management Systems 390
93 Job Analysis 393
94 Job Evaluation 397
95 Salary Surveys 401
96 Salary Structure Design 403
97 Salary Control Systems 410
98 Performance Related Pay 415
99 Payment by Results 418
100 Systematic Training 421
101 Identifying Training Needs 424
102 Skills Analysis 426
103 Training Techniques 430
104 Group Dynamics 432
105 Management Development 435
106 Quality Circles 438
107 Team Briefing 440
108 Total Loss Control 442
Part 7 Information Technology 445
109 Information Technology: An Overview 447
110 Data Processing 452
111 Distributed Data Processing Systems 458
112 Systems Analysis 460
113 Systems Design 467
114 Programming 469
115 Data Management 474
116 Artificial Intelligence 478
117 Expert Systems 481
118 Natural Language Processing 486
119 Office Automation 489
5
Part 8 Management Science 495
120 Operational Research 497
121 Decision Theory 502
122 Modelling 510
123 Simulation 514
124 linear Programming 519
125 Queuing Theory 522
126 ABC Analysis 527
127 Sensitivity Analysis 530
128 Cybernetics 532
Part 9 Planning and Resource Allocation 535
129 Network Analysis 53 7
130 line of Balance 545
Part 10 Efficiency and Effectiveness 551
131 Business Process Re engineering 553
132 Ratio Analysis 557
133 Profit Improvement 565
134 Cost Reduction 565
135 Productivity Planning 572
136 Method Study 5 75
137 Work Measurement 581
138 Clerical Work Measurement 586
139 Value Analysis 590
140 Variety Reduction 592
Index 595
6
list of Illustrations
1.1. The process of managing 21
1.2. The functions of general management 22
2.1. Michael Porter s value chain 26
2.2. Strategic planning 28
3.1. The Boston Consulting Group growth/share matrix 32
5.1. The marketing process 47
6.1. The marketing planning process 52
6.2. Threat and opportunity grids 54
14.1. Projection from a trend 82
14.2. An exponential trend S3
14.3. A typical S shaped curve 83
14 A. An alternative version of the S shaped curve 83
15.1. A typical S shaped product life cycle 88
15.2. Recycle pattern 90
15.3 The humpback cycle 90
15.4. The plateau cycle 90
18.1. Break even chart 99
18.2. Hypothetical demand curve 100
21.1. Zchart used for marketing control 113
22.1. The field sales control process 116
231. An integrated operations system 122
24.1. A manufacturing system 129
27.1. A basic production planning and control system 138
29.1. An MRPII system 145
32.1. A fishbone diagram 159
33.1. Cross chart showing the movement of items between departments 164
33.2. A relationship chart 765
34.1. Ideal material flow in a functional layout 167
34.2. Actual material flow in a functional layout 168
36.1. A conceptual layout for an FMS 174
40.1. A computer integrated manufacturing system 188
43.1. Relationship between the different types of maintenance 206
43.2. Breakdown time distributions 207
44.1. Buffer stock normal distribution 212
4,1.1. The process of distribution planning 222
41.2. Distribution planning model: general arrangement 224
41.5. Distribution planning model main reports 225
7
47.4. Transportation tableau 226
47.5. Network representation of transport problem 228
48.1. The project management sequence 230
48.2. The Gantt chart 233
48.3 Part of a basic network 234
48.4. Resource allocation network 235
48.5. Project plan and progress chart 236
48.6. Time review chart 23 7
48.7. Cumulative cost control chart 238
51.1. Relationship between balance sheet and profit and loss account 245
55.1. Working capital cycle manufacturing company 262
55.2. Working capital cycle retailing company 262
61.1. The make up of total costs 288
61.2. Fixed costs 288
61.3. Variable costs 288
61.4. Total costs 289
61.5. The relevant range for fixed costs 290
61.6. Product and period costs 292
66.1. Classification of variances 310
66.2. Interrelationship between variances 312
68.1. Profit volume chart 317
69.1. A break even chart 320
69.2. Break even chart showing contribution 321
70.1. Sales mix shown on a P/V chart 324
71.1. The budgeting process 327 i
72.1. Relationship of total costs to output 331
74.1. The process of budgetary control 33 7
76.1. Organizational assignment of responsibilities 341
77.1. Capital investment cash flows 344
82.1. The process of programme budgeting 360
82.2. Possible educational objectives for an education authority 362
86.1. The process of human resource planning 3 76
89.1. A normal IQ curve 384
94.1. Job evaluation programme 399
95.1. Salary survey data presented graphically 402
96.1. A broad banded overlapping salary structure 403
96.2. Trend line through scattergraph to produce salary practice line 406
96.3. Salary policy line 407
96.4. A points scheme grade structure 407
96.5. Ranking salary practice line 408
96.6. Benchmark job range widths 408
97.1. Analysis of salary structure policy and practice in relation to market rates 412
98.1. Variable salary progression 415
100.1. The components of systematic training 422
101.1. The training gap 424
101.2. Training needs areas and methods 425
105.1. The process of management development 436
110.1. The data processing sequence 452
110.2. The basic configuration of a computer 453
112.1. Data flow diagramming symbols 461
112.2. A simplified data flow diagram showing a materials management system 461
8
112.3. Computer system flow chart symbols 462
112.4. Example of a system flow chart (holiday booking procedure) 463
112.5. A visual table of contents for a materials management system 465
112.6. A HIPO overview diagram 465
114.1. A modular hierarchy 470
114.2. Basic logical structures 471
114.3 Functional decomposition: a first level structure for a typical program 472
116.1. The feedback loop process of AI computer modelling 479
117.1. Components of an expert system 482
117.2. The five stages of expert system development 483
119.1. Information flow in an automated office 491
121.1. A means ends chain 505
121.2. Decision matrix 505
121.3. Decision tree structure 506
121.4. Example of a decision tree 506
121.5. Part of an instructional algorithm 508
121.6. An algorithm used for fault analysis 508
122.1. A cause effect model of a stock control process 512
123.1. Flow chart describing the procedural logic involved in simulating stock behaviour 515
123.2. Simplified flow chart 518
125.1. Histogram showing number of calls of a given length at half minute intervals 524
125.2. Total servicing costs as a function of average service time 525
126.1. ABC analysis for a Pareto distribution 528
129.1. Basic network sequence 537
129.2. A dangling activity 538
129.3 A dummy activity introduced to avoid a dangling activity 538
129.4. A dummy activity introduced to show the dependence of activity 3 to 6 on the completion
of activity 1 to 4 538
129.5. Incorrectly drawn parallel activities 539
129.6. A dummy activity introduced to avoid parallel activities having the same start and end
events 539
129.7. An incorrect closed loop 539
129.8. Completion of preceding and succeeding activities 540
129.9. Use of a dummy activity to clarify the sequence of events between preceding and
succeeding activities 540
129.10. A complete network 540
129.11. Network showing critical path 541
129.12. Activity on node network 544
130.1. Operation programme 546
130.2. Completion schedule (graphical version) 547
130.3. Construction of a line of balance 547
130.4. Programme progress chart 548
132.1. Relationship between ratios 560
136.1. life policy underwriting flow chart 5 76
136.2. Therblig symbols 577
136.3. Multiple activity chart 578
136.4. Questioning approach 579
9
|
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| author | Armstrong, Michael |
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| callnumber-subject | HD - Industries, Land Use, Labor |
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| dewey-full | 658.4 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.4 |
| dewey-search | 658.4 |
| dewey-sort | 3658.4 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV008423462 |
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| indexdate | 2024-07-09T17:19:30Z |
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| isbn | 0749407026 0749412054 |
| language | English |
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| spelling | Armstrong, Michael Verfasser aut A handbook of management techniques Michael Armstrong 2. ed. London u.a. Kogan Page u.a. 1993 617 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Gestion ram Management gtt Management Management (DE-588)4037278-9 gnd rswk-swf Unternehmensleitung (DE-588)4233771-9 gnd rswk-swf Management (DE-588)4037278-9 s DE-604 Unternehmensleitung (DE-588)4233771-9 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005550063&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
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| title | A handbook of management techniques |
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| title_full_unstemmed | A handbook of management techniques Michael Armstrong |
| title_short | A handbook of management techniques |
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