Pursuit of quality in higher education: case studies in total quality management
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass
1993
|
| Schriftenreihe: | New directions for institutional research
78 = Vol. 15, Nr. 2 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 143 S. |
| ISBN: | 155542693X |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Introduction 1
Deborah]. Teeter, G. Gregory Lozier, Editors
Part One: Concepts and Culture
1. Six Foundations of Total Quality Management 5
G. Gregory Lozier, Deborah.]. Teeter
One cannot just do it without a foundation in the underlying concepts of
Total Quality Management.
2. Classism and Quality 13
Robert L. Carothers, Mary Lou Sevigny
There is no place for class distinctions among employees in a quality
organization.
3. Samford University s Quality Story 17
John W. Harris
Samford traverses the Scylla and Charybdis of planning, assessment, and
changes in organizational culture.
Part Two: Continuous Improvement Results
4. Building on External Quality Assessment to Achieve 31
Continuous Improvement
Hans A. Acherman, Liesbeth A.A.M. van Welie, Carla T. M. Laan
The University of Amsterdam plugs holes in external peer reviews with
continuous improvement processes.
5. Total Quality Management in the Classroom: A Personal Odyssey 37
]. Keith Ord
The tools of Total Quality Management reduced variation in a M.B.A.
statistics class.
6. Improvements in Introductory Physics Courses 41
P. E. Sokol
Emphasizing homework and deemphasizing exams can make quantum
improvements in learning.
7. Bringing a Nursing Program Back to Life 45
Marian K. Baur
Total Quality Management breathes new life into a nursing program in
disarray.
8. Revitalization of Library Service 49
Jean Thomason
A library shelves its traditional structure and reclassifies all positions.
9. Realizing Financial Savings Through Total Quality Management 53
Karen Archambault Miselis
Pilot Total Quality Management projects account for big bucks.
10. Teamwork Improves Office Climate 57
Susan K. Winch
An advising center develops an attitude.
11. Total Quality Management Is Total at Fox Valley 59
Technical College
Carol R. Tyler
Fox Valley Technical College walks the talk.
Part Three: Methods, Tools, and Techniques
12. Hoshin Planning Applies Total Quality Management to the 67
Planning Process
Mary Ann Heverly, Jerome S. Parker
Through Hoshin planning, individual units discover that they can integrate
planning and Total Quality Managment into the daily work program.
13. The Role of the Facilitator on Total Quality 73
Management Teams
William L. (Lindy) Eakin
Facilitator models vary from calling the signals to carrying the water.
14. Using Focus Groups to Clarify Customer Needs 79
Mary M. Sapp, M. Lewis Temares
Focus groups develop clear pictures of customer opinions, interests, and
concerns.
15. Using Total Quality Management Tools to Improve 83
Organizational Wellness
Sharon Koberna, Pam Walter
Total Quality Management tools help users to diagnose a problem, analyze
its components, and prescribe improvements.
16. Simplifying a Process with Flowcharts 89
JoAnn M. Williams
A meandering process slows down the stream of activities.
17. Documenting Total Quality Management Projects 95
Pam Walter
Final reports and project storyboards tell the tale of team activities and
accomplishments.
Part Four: Organizing for Total Quality Management
18. On Your Mark, Get Set, Go! 101
Robert S. Winter
Setting sail for Total Quality Management requires the right rigging, a good
crew, substantial training, and a good wind.
19. The Role of the Quality Manager 105
Nancy Lee Howard
The quality manager trains and coaches teams to become Total Quality
Management winners.
20. When Is a Problem Not a Problem? 111
Pam Walter
Some problems do not warrant Total Quality Management.
21. Total Quality Management in Word and Deed 113
Robert A. Yanckello, Thomas B. Flaherty
Doing Total Quality Management without an understanding of process
improvement is not necessarily Total Quality Management.
22. A Quality Initiative Postponed 117
Jeffrey D. Liebmann
A Total Quality Management effort is delayed by inclement weather.
23. Confluence Between Standard Operating Paradigms 123
and Total Quality Managment
Valerie]. Broughton
Problems in navigating an information maze are overcome by exploring an
alternative course.
24. The Challenge: Overcoming the Pitfalls 127
G. Gregory Lozier, Deborah]. Teeter
The problem is not with the concepts but rather with the practice.
Appendix: Total Quality Management Status of 133
Represented Institutions
Index 141
|
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| series2 | New directions for institutional research |
| spelling | Pursuit of quality in higher education case studies in total quality management Deborah J. Teeter ..., ed. San Francisco Jossey-Bass 1993 143 S. txt rdacontent n rdamedia nc rdacarrier New directions for institutional research 78 = Vol. 15, Nr. 2 Total quality management United States Case studies Universities and colleges United States Administration Case studies Hochschulverwaltung (DE-588)4072563-7 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content USA (DE-588)4078704-7 g Hochschulverwaltung (DE-588)4072563-7 s Evaluation (DE-588)4071034-8 s DE-604 Teeter, Deborah J. Sonstige oth New directions for institutional research 78 = Vol. 15, Nr. 2 (DE-604)BV035916819 78 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005502836&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pursuit of quality in higher education case studies in total quality management New directions for institutional research Total quality management United States Case studies Universities and colleges United States Administration Case studies Hochschulverwaltung (DE-588)4072563-7 gnd Evaluation (DE-588)4071034-8 gnd |
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| title | Pursuit of quality in higher education case studies in total quality management |
| title_auth | Pursuit of quality in higher education case studies in total quality management |
| title_exact_search | Pursuit of quality in higher education case studies in total quality management |
| title_full | Pursuit of quality in higher education case studies in total quality management Deborah J. Teeter ..., ed. |
| title_fullStr | Pursuit of quality in higher education case studies in total quality management Deborah J. Teeter ..., ed. |
| title_full_unstemmed | Pursuit of quality in higher education case studies in total quality management Deborah J. Teeter ..., ed. |
| title_short | Pursuit of quality in higher education |
| title_sort | pursuit of quality in higher education case studies in total quality management |
| title_sub | case studies in total quality management |
| topic | Total quality management United States Case studies Universities and colleges United States Administration Case studies Hochschulverwaltung (DE-588)4072563-7 gnd Evaluation (DE-588)4071034-8 gnd |
| topic_facet | Total quality management United States Case studies Universities and colleges United States Administration Case studies Hochschulverwaltung Evaluation USA Aufsatzsammlung Fallstudiensammlung |
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