The customer is key: gaining an unbeatable advantage through customer satisfaction
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
Wiley
1987
|
| Schlagworte: | |
| Beschreibung: | XI, 260 S. graph. Darst. |
| ISBN: | 0471828599 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV008228783 | ||
| 003 | DE-604 | ||
| 005 | 20141127 | ||
| 007 | t | ||
| 008 | 930819s1987 d||| |||| 00||| eng d | ||
| 020 | |a 0471828599 |9 0-471-82859-9 | ||
| 035 | |a (OCoLC)16355762 | ||
| 035 | |a (DE-599)BVBBV008228783 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-739 |a DE-945 |a DE-706 |a DE-188 | ||
| 050 | 0 | |a HF5415.3 | |
| 082 | 0 | |a 658.8/12 |2 19 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Lele, Milind M. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The customer is key |b gaining an unbeatable advantage through customer satisfaction |c Milind M. Lele with Jagsdish N. Sheth |
| 264 | 1 | |a New York u.a. |b Wiley |c 1987 | |
| 300 | |a XI, 260 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Sheth, Jagdish N. |d 1938- |e Verfasser |0 (DE-588)124543227 |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-005430932 | ||
Datensatz im Suchindex
| _version_ | 1804122614667411456 |
|---|---|
| any_adam_object | |
| author | Lele, Milind M. Sheth, Jagdish N. 1938- |
| author_GND | (DE-588)124543227 |
| author_facet | Lele, Milind M. Sheth, Jagdish N. 1938- |
| author_role | aut aut |
| author_sort | Lele, Milind M. |
| author_variant | m m l mm mml j n s jn jns |
| building | Verbundindex |
| bvnumber | BV008228783 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.3 |
| callnumber-search | HF5415.3 |
| callnumber-sort | HF 45415.3 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)16355762 (DE-599)BVBBV008228783 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01188nam a2200361 c 4500</leader><controlfield tag="001">BV008228783</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20141127 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">930819s1987 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0471828599</subfield><subfield code="9">0-471-82859-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)16355762</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV008228783</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-739</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-706</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.3</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">19</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lele, Milind M.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The customer is key</subfield><subfield code="b">gaining an unbeatable advantage through customer satisfaction</subfield><subfield code="c">Milind M. Lele with Jagsdish N. Sheth</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York u.a.</subfield><subfield code="b">Wiley</subfield><subfield code="c">1987</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XI, 260 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantgerichtheid</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Sheth, Jagdish N.</subfield><subfield code="d">1938-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)124543227</subfield><subfield code="4">aut</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-005430932</subfield></datafield></record></collection> |
| id | DE-604.BV008228783 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:16:41Z |
| institution | BVB |
| isbn | 0471828599 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-005430932 |
| oclc_num | 16355762 |
| open_access_boolean | |
| owner | DE-739 DE-945 DE-706 DE-188 |
| owner_facet | DE-739 DE-945 DE-706 DE-188 |
| physical | XI, 260 S. graph. Darst. |
| publishDate | 1987 |
| publishDateSearch | 1987 |
| publishDateSort | 1987 |
| publisher | Wiley |
| record_format | marc |
| spelling | Lele, Milind M. Verfasser aut The customer is key gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagsdish N. Sheth New York u.a. Wiley 1987 XI, 260 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Consumer satisfaction Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundendienst (DE-588)4135134-4 s DE-604 Sheth, Jagdish N. 1938- Verfasser (DE-588)124543227 aut |
| spellingShingle | Lele, Milind M. Sheth, Jagdish N. 1938- The customer is key gaining an unbeatable advantage through customer satisfaction Klantgerichtheid gtt Consumer satisfaction Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4135134-4 |
| title | The customer is key gaining an unbeatable advantage through customer satisfaction |
| title_auth | The customer is key gaining an unbeatable advantage through customer satisfaction |
| title_exact_search | The customer is key gaining an unbeatable advantage through customer satisfaction |
| title_full | The customer is key gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagsdish N. Sheth |
| title_fullStr | The customer is key gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagsdish N. Sheth |
| title_full_unstemmed | The customer is key gaining an unbeatable advantage through customer satisfaction Milind M. Lele with Jagsdish N. Sheth |
| title_short | The customer is key |
| title_sort | the customer is key gaining an unbeatable advantage through customer satisfaction |
| title_sub | gaining an unbeatable advantage through customer satisfaction |
| topic | Klantgerichtheid gtt Consumer satisfaction Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Klantgerichtheid Consumer satisfaction Kundendienst |
| work_keys_str_mv | AT lelemilindm thecustomeriskeygaininganunbeatableadvantagethroughcustomersatisfaction AT shethjagdishn thecustomeriskeygaininganunbeatableadvantagethroughcustomersatisfaction |